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Hi,the Sansa is a portable media player made by SanDisk. As with all portable media players, there may come a time when your Sansa freezes up for one reason or another. This can be incredibly frustrating. Fortunately, there are a handful of different methods you can use to unfreeze the player.
Wait for the battery in the Sansa to die completely. Once the battery is dead, you can plug the Sansa into your computer and download a firmware update for your particular model (see Resources below). You can also remove the battery from the Sansa if you want to speed up the process.
Plug the Sansa back into your computer. If the computer recognizes the device, the player should begin charging right away. This will unfreeze your Sansa.
Hold the power button down for roughly 10-20 seconds. The Sansa should turn off. Wait a few seconds and then turn the player back on.
Hold down the center button and the menu button at the same time. Do this for up to 30 seconds while watching the display screen.
LET THE BATTERY DIE OUT .. IT';LL TAKE I GUESS ABOUT ONE DAY TILL IS COMPLETELY DEAD THEN EVERYTHING IS GOING BE NORMAL..TRY NOT TO RUSH CLICKING BUTTOMS TOO FAST OR DELETE STUFF FROM YOUR MP3 INSTEAD FROM THE COMPUTER.
Go to "http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=2559" To update the firmware of the M42xx mp3 player click here
and download the firmware. start the firmware and when it is runnin
plug the M42xx in at the same time holding down the PLAY BUTTON
(center) until a white screen with a small computer with a line going
to your M42xx is displayed and then release the PLAY button. You can
then click on start and the firmware update will complete,,, DO NOT
DISCONNECT DURING THIS UPDATE... it may take 2 times to complete this
but it will work.... YEA!!!!
If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
Get the firmware upgrade from the Samsung website: http://www.samsung.com/us/support/download/supportDown.do?group=audiovideo&type=mp3players&subtype=flashmemory&model_nm=YP-U3JQPY&language=&cate_type=all&dType=D&mType=FM&vType=L&prd_ia_cd=03040200&disp_nm=YP-U3JQPY
But, it sounds like the USB interface on your computer is diverting all of the power to the USB port, and away from the mouse/keyboard slots - you may need to contact your pc manufacturer on that one.