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Good question. I have been surprised before today after checking the manual for various gadgets. There are thousands of manuals online which can be searched for if it is missing. We have a bench top water filter fitted. When you have one of those, the difference is so noticeable that you will only want drinking water from there
Ok, remove the right side panel, you will see a red switch connected to the element by a metal coil, make sure power is off and unplugged, then press in red switch, you should hear a click, then open the steam wand and plug machine in and turn on, wait until you see small spurts of steam from wand before closing.
First,I'm NOT a Breville tech, but this is a very common problem with steam boilers. Your valve seal(s) are worn and needs replacement. Any leaking water or steaming from various places other than the steam tip is causing your tank to lose pressure. The heater needs to stay on longer just to keep everything up to pressure and properly heated. You probably noticed that your shots may not have the creme or very thin and watery. Milk steaming takes a long time or not enough steam to complete a froth, especially on a Latte. Your machine needs servicing. Contact your vendor or MFR for service.
** loose steam wands will fall off and be re-assembled without the ball seal or washer. Look around the machine for a round disk made of hard rubber or nylon plastic. Take apart the wand and reassemble with the washer or get a new washer and tighten,.
** other places were you can loose steam pressure is the Anti-siphon valve, Safety valve, and various pipe fittings to the steam boiler. Look for steaming plumes from unexpected areas of the machine.
** Scale that has built up to the point of causing valve problems are usually too much for DE-scaling to work properly. Usually done as a preventive maintenance rather an alternate to repair. Like a blood clot, if you remove it while still in an active system. Where does this clog end up? This debris needs to be physically removed from the pipes, valves, and/or tank. Heavy scaling is a sign of an old machine that will need a lot of servicing to bring it up to MFR specifications.
** Final; The steam wand(s) are the most used (and abused) parts of the machine. Constant cleaning is a required task that needs very diligent baristas to keep it fully functional. I've found that best operators use the following method to keep the steam wand in top condition; Remove milk froth pitcher completely from wand, Send a short blast of steam to clear milk residue from tip. Take a damp towel to grab wand an pull downward to wipe off any remaining milk residue. Leave the wand in a pitcher of cool water to soak during long break periods to help break up any dried milk. Let soak over nite when not in use. Have your operators notify you of any 'loosey-goosey" wands. Tighten them properly but make sure all the parts and washers are there. Check your manual or just ask your technician to show you the next time.
*Have a safe New year! Aloha! ukeboy57
Remove screws in the grinder(2), then the one in the back you will need a long screwdriver for that one, there is one under the water tank, and there are 2-3 in the front of the machine behind the door.
Pull off entire plastic wand off by unscrewing the top plastic piece. Inside the piece that connects to the screw top you should see two o-ring type spacers. The top one should be hard pastic and the one beneath should be rubber. Take the entire unit apart and clean, making sure to put all pieces back in the way they came out.
To put back on, take the top piece and put it back on the metal stem first then put the rest of the wand back on and gently push it as far up the metal stem as possible and screw back together. If you don't have the rubber spacer this could be the problem since the wand really has nothing grabbing onto the metal stem except for the rubber spacer. If this doesn't work, order another wand:
Remove the black plastic outer sleeve of the Frothing Wand (some models have a metal outer sleeve). If done correctly, the “sleeve” has been removed, but the inner wand with red or black washer, is still connected to the machine. 2) The part of the sleeve assembly that you have removed is comprised of 2 pieces, the frothing sleeve and the center piece. The center piece can be seen if you look into the top of the wand. 3) Using a pencil (eraser end), or similar shaped object, push down on the center piece until an audible “click” is heard. The “click” means that the centerpiece is back into the proper position. When in the proper position, the center piece visibly sticks out the bottom of the sleeve about ¼-inch. It looks like a bird beak. 4) Now put the sleeve back on the machine and your machine should be ready to froth again.
As for the milk island, translaltion from the italian solution using google and drying all the parts works
Save yourself the trouble, buy a $1.99 frother at Ikea. Makes the cleaning process easy - that's what I use at home, never used the steam wand on my machine.
To use the frother, just heat up the milk and froth away. Pretty easy.