Question about Xerox WorkCentre PE16 All-In-One Laser Printer

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Scanner locked after disassembly, cleaning scanner mirrors & assembling again, gtting "scanner locked" message

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Also found that if you look down on to the scanner glass below it there is a blue plastic indicator showing if the scanner is locked or not. The adjuster for this is in the paper-out area so can get knocked by somebody grabbing the paper.

Just pull the blue switch towards you so the indicator is on the unlocked padlock, then turn the unit off and back on and that might fix it.

Posted on Mar 17, 2008

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  • 2,072 Answers

Is the scanner latch in the down position. Would be on the right side of the machine.
Take the covers back off and disconnect and reconnect all the connectors again. The ribbon cables can be fickle and take 2 or 3 attempts to get seated properly.
May need to take the scanner back off, reconnect everything and make sure nothing is caught or binding.
Make sure you didn't somehow leave one connector unplugged, slipped behind something.
And during reassembly. You may have caught one of the harnesses or cables and damaged them. those on the right side looking from behind.

Posted on Mar 03, 2008

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Posted on Jan 02, 2017

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If nothing from above works and the printer is no longer in warranty, it is possible if the printer is being used in a very dirty or dusty enviornment that the lens and optics of the laser/scanner are so full of debris that the beam detect error occurs. You can remove the top cover and the big black box in the center is the laser scanner assembly. Remove the screws securing the top cover of the laser scanner and remove and clean up all the optics to include the main mirror in the front. I usually use a damp q tip and for the mirror I slide up from toner cartrdige shutter area and observe from the top as it cleans the mirror. Removing the complete assembly on this model is not easy since there are a couple of cables going to the dc controller which are difficult to remove so removing the top of the assembly is easier.
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Click on this link or copy and paste the complete link into your browser.
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