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Xerox xc830 Every time I try to print the paper jams about halfway thru at the final rollers. I have tried cleaning and different paper. Thanks for any help.

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  • shaggy calf Mar 03, 2008

    Bingo!!!!

    Thanks for the super fast and super accurate diagnosis. The gear, which is black and on the end of the long grey roller, has partially disintegrated with most of it still in place. I would very much appreciate if you could let me know where to find the replacement.



    Thanks again

  • shaggy calf Mar 03, 2008

    Wonderful,



    Thanks again.

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  • 2,072 Answers

If it is making it to that final roller area, the fuser gear is broken.
I would almost bet my house that if you look toward the back of the machine, you will find the gear laying in the bottom of the machine in 3 or 4 pieces.
I am assuming some things here.
1 is that the paper is not damaged, and you are talking that it has just entered the heat roller area.
Easy gear to replace, it is on the back of the fuser assembly, you can locate it, by going all the way to the inside ( back) of that fuser assembly. CAREFUL it will be hot if the machine is on, And on the upper roller, normally gray, it should be on the back side.
Let me know if it's a problem I can give you a place to call and order it. If I rememeber correctly it is in the $15 range.

Posted on Mar 03, 2008

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