Question about Brother IntelliFAX 2800 Laser Fax

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Open cover message

We can fax out ok but occasionally when we receive a fax the fax arrives ok but will not print. We get the message open cover. After we do that the fax machine warms up and the same message appears. The only way to fix is unplug and replug in, but we lose the incoming fax and don't know who it is from.

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  • 2,072 Answers

Several possibilities with that. Trying to think what order to try things.
In your menus or settings, there should be a way to clear the memory. You may have software corruption causing that issue.
If you do a memory clear, you will have to enter your date, time, phone number and company name.
You may have a loose connector to the interlock switch or on the circuit board. You would have to unplug the machine and disconnect and reconnect the connectors.
one of the cover interlock switches itself is defective.
Could simply be one of the covers is just twisted or warped.
Possibly one of the cartridges is not seated and arching, corrupting the memory.
After that, there very much less likely is a bad circuit board, ( very unlikely).
The reason I suspect memory corruption is because you have to unplug and plug it back in to clear.
A faulty switch shouldn't make you remove and reconnect power. But, stranger things happen...
Good luck and let me know whats up. Maybe I can offer more ideas once you check theses items. I know , it's a lot.

Posted on Mar 03, 2008

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http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00489814&dlc=en&product=1153494

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