Question about HP OfficeJet Pro L7580 Color All-in-One Printer

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Getting error when trying to fax or scan

I just installed a HP Officejet Pro L7580 and am getting a "An error occurred While communicating with scanning device' message. The printer is connected via network cable, no USB attached to it.

I am running Windows XP Media Center edition SP2 on a
Dell XPS 600

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The L7580 is not meant to be set up as a scanning device on a network. This unit can only function properly as a USB connected device to have all the features work. Also, for the software to install with out problems, all other All in One software fro previous HP printers need to be removed. Once we did that and did clean install using USB only then did it work.

Posted on Mar 09, 2008

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I keep getting error message 388 whenever I fax to any number. I have been able to receive faxes. My all in one is an HP officejet pro L7580


Hi there,

You probably need to run the fax test to check if the fax mechanism is working fine.

Click on Setup Button ( ranch like symbol ) on the printer front panel.
Scroll down till you find Tools ( press ok )
Check for Run Fax Test ( Press OK )
It will print the test results and everything should pass.

To solve your fax issue, follow the steps below.

Click on Setup Button
Check for Advanced Fax Setup ( or Basic Fax Setup ) - Press OK
Look for ECM ( Error correction mode ) - Press OK
Turn the ECM OFF

Try to send fax. It Should work.

Regards,
Ron


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

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1 Answer

When I try to fax a document to another fax Machine ( either via feeder or through software), I am always getting an error message " A communication error occured..." (Error 387)


Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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Scanner function will not work.error message--"no scan options". have reinstalled software plus downloaded software from hp website.


Cobbled together a MS scan option that works with the L7580. Not very seamless but I'm scanning, viewing, saving and emailing OK.
Still wish I could get the darn L7580 to work via the "scan" button!
John Boggess

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Hp officejet pro l7580 won't print


Try this. Go to WWW.hp.com and let the website find your printer and install the sotware automatically.

Jun 20, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

I have the scan button but it will not allow me to


Hi, The reason you're getting this is because you need to have compatible software installed on your computer. The disk that your printer came with will come with the relevant software but you might want to check the HP website for something more up to date as they have released fixes over time. Once you have that installed I would use the proper software to request the scan from the printer rather than trying to use the scan button on the printer itself. To be honest I have no idea why HP put that button on there as it makes things more complicated than they need to be. Oh, also worth noting that any software that can work with TWAIN compliant scanners should be able to see and use your L7580 without anything new so it may be worth checking anything already installed on your computer to see if it already does what you want. Hope that helps. Martin

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2007 won't scan to Word using HP Officejet Pro L7580


unfortunately the following is from MS Word 2007 Help:

The From Scanner or Camera option for scanning documents and pictures is not available in Microsoft Office Word 2007. Instead, you can use your scanner to scan the document, and then you can save the file to your computer.
After you scan the document, you can use Microsoft Office Document Imaging to create a version of the document that you can edit.
Important The first step is to install Microsoft Office Document Imaging, which is not installed by default.

Sorry.

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HP Officejet Pro L7580


scotti444 ,

hi! try this solution for your problem.tnx

Follow these steps to correct the problem:

  1. Open the HP Director/Solution Center software.
  2. Click Settings , click Scan Settings and Preferences , and then click Scan To....Setup . The Button Settings window will appear.
  3. The Destination List tab should be visible. The software will scan the computer and determine what scan capable programs are installed on the computer. These will be listed on the left side.
  4. Select a program you wish to scan to and then click Add to move it to the right side. Programs listed on the right will be available as scanning destinations when pressing the Scan button.
    Figure 1: Destination tab of the Button Settings
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5. On the Scan To Button tab, you may also specify what type of scan you wish to launch from the front panel and establish a default scan resolution and color depth setting.

6. Click OK to save the changes and exit the setting.

Causes:
>This error message occurs if the Scan To settings have never been set.

hope this can help you resolved your problem

regards,
coffeebeans

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When I send a fax I have a dial tone and the fax feeds through, I hear the other end answer it says it is sending and then I get the printed page that says: "A communication error occurred during the fax transmission."




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