Question about Whirlpool Cabrio WTW6600SBT Top Load Washer

39 Answers

Whirlpool Cabrio Washer Error message code F1

Our washer gets an "F1" error message when it's got 17 minutes remaining in the complete cycle. any ideas?

Cliff

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  • Anonymous Mar 14, 2008

    Our washer is only about a year old too! Can't believe a washer in this price range would go bad in just a year...sounds like a common problem.

  • Anonymous Mar 27, 2008

    I HAVE THE SAME PROBLEM AFTER 14 MONTHS. NOT HAPPY WITH

    PURCHASING A GOOD QUALITY WASHER AND IT BREAK DOWN. WE

    PRESS PAUSE AND RESTART IT. IT WORKS FOR A WHILE BUT IT

    CONTINUES TO SHOW THE F1 CODE.

  • mcollmeyer Mar 27, 2008

    I have the same problem. With 16 minutes left, the washer will start beeping and toss out the F1 error code. My husband has taken to shutting the machine off, and then running the drain and spin cycle. This works, however it's very frustrating to me that a washer that's less than a year and a half old should have such a problem.

  • Washed Mar 31, 2008

    I have been having the same problem recently. Our washer is 17 months old. I called a whirlpool repair guy and it will be $120 for the part alone. Very frustrated too.


  • Anonymous Apr 04, 2008

    Well, I guess that I am number 5. I also have the same F1 problem and was purchased at the same time. It started off mild and continues to get worse. Being very unhappy with my purchase, I was able to complain enough to get Whirlpool to replace the part for free but I have to pay the labor. I think that I will try to replace the part my self.



    Mine is 1.5 yrs old. This is definitely a design issue. They sent a new control board but I am starting to believe that this is something to do with the connectors oxidizing like the technician suggested in reply to this thread. Solid state electronics don't go bad that often but if their is too much moisture around the components due to bad design then that could cause a problem.

  • Anonymous Apr 07, 2008

    Mine is also less than 1 1/2 yrs. old. and the F1 message comes on as soon as the door locks (within a minute of being turned on). It is EXTREMELY frustrating! Obviously there is a flaw that Whirlpool should look into and not make customers pay for the new part.

  • Robocop 07 Apr 07, 2008

    I just had the tech guy replaced the rectangular electronic part. He changed the part in 20 minutes!!! I got charged $161.00. I was able to get the part for free....But this is BS, we should all complaint to Whirlpool. According to the technician, Whirlpool has changed the part 3 times!!! They are well aware of the problem. My washer is a Cabrio and is 19 month old. I will be calling them and try to get my money back!!!! Thank you for letting me vent!!! I'm pissed.......................................

  • Anonymous Apr 14, 2008

    Mine has recently developed the same problem of quitting just a few seconds after I hit the start button (F1 Error code), and is rapidly getting worse. Sometimes it will run when I hit cancel and restart several times, but usually hangs up again on the start of the rinse cycle. So now I have a washer that not only mangles and knots up my clothes and washes poorly, but won't even run without constant supervision. This from a washer that was twice the cost of my old, reliable one. Mine is not even a year old.

  • lisado Apr 21, 2008

    I am having the same problem!! My washer is barely 2 years old, but for what we paid it should not be doing this

  • DIY_Always Apr 22, 2008

    Same exact issue here. Washer is about 16 months old.

  • TomFoleymb May 04, 2008

    Does anyone know the part # of the componet thats failed

  • Anonymous May 04, 2008

    f1 flashes even when no clothes are put in the washer. this ususally happens when it first starts, before any water is dispensed. i have tried switching from auto to large and it sometimes works. sometimes i spin by hand the agitator a few turns, and that works.

    never again will i buy whirlpool

  • smiling May 05, 2008


    1. f1 code comes on right at the beginning, no matter what the setting.

    2. i have tried turning the agitator, sometimes helps.

    3. latest fixer is too lift up the front of the machine about 6" and let it drop, it worked for at least that load of laundry

    4. called whirlpool and they said they have no knowledge of others having this problem.

    5. lady at whirlpool was nice, and asked if i wanted them to send out a tech. the machine is 15 months old and i am going to spend more money on an expensive machine that is advertised as top of the line?

    6. got to go and drop the front end of the machine again.

  • thepen May 06, 2008

    Yep, same thing. F1 code. Has progressed so that it takes about 10 to 12 pause and restarts to get it running. VERY FRUSTRATING>

  • Anonymous May 10, 2008

    We are having the exact same problem and we have had our washer 18 months. About 1 minute after the load starts we get the error message, and then again at 17 minutes left. For now we simply press "pause" and then "start", and that has been working although extremely annoying. Whirlpool should do a recall, this is ridiculous. Anyone know how to trigger a recall?

  • Anonymous May 12, 2008

    Exactly 18 months old. We have to do the pause start thing 3 times and then check on it to see if it stopped mid cycle. I called a tech, he had no idea what to do except check the conections and said if it happens again unplug it and wait 15 minutes. Did that it don't work!

  • DennisB643 May 13, 2008

    Having a similar problem with out 13 month old washer. Just started flashing the F1 message. We were hoping this would be an isolated occurance but it happens just about every time now. Not surprised nothing works like it should any more!

  • Anonymous May 14, 2008

    I'm having the same trouble. Very irritating. Washer is barely broken in. As usual, it is out of waranty. Found no mention of the problem or F1 error code when searching the whirlpool website, how curious. Really need to know if whirlpool is taking ownership of the problem.

  • Anonymous May 14, 2008

    F1 error code at the beginning of the cycle

  • hallme May 18, 2008

    I am having the same problem with the F1 code. When this happens, I restart and make sure I am pushing down on the lid, I think its a problem where the lid is no longer tight with the latch. This seems to have worked, or at least for the last couple of weeks this has started to happen.

    When my Cabrio was only 11 months old, about 3 months ago it leaked from the bottom of the washer and they came out and replaced the bottom of the washer.

  • DennisB643 May 19, 2008

    Had Sears tech come out today and repace the board at a cost of $358. and get this...he wanted to take the old one so they could rebuild it because he said they had a shortage. I told him he wasn't taking MY old board anywhere at these prices.

  • whirlstool May 27, 2008

    After reading all these postings, this is OBVIOUSLY a manufacturer's defect. My washer is 14 months old & outside warranty. The F-1 code shows up at the beginning of every wash cycle. I hit "pause", then "start", it errors again and I repeat this process 4 times. It will then run until 17 minutes are left (rinse/spin) and F-1 code shows again. This time it takes 2 "pause" then "start" sequences. This is extremely annoying. I will tell everyone not to buy Whirlpool since they will not take ownership of this problem.

  • jecob Jun 01, 2008

    I'm having the same problem and my washer is 17 months old. I was both happy and distressed to google this problem and see that I'm not the only one dealing with this. I haven't contacted the manufactuer yet but I will. I found another possible explanation for the problems that this model is experiencing-the heat. I keep my washer in the garage and according to information shown on another web page, this is an issue for the more advanced circuitry. Follow this link if you want to: http://www.ripoffreport.com/reports/0/33...

  • Anonymous Jun 02, 2008

    Same thing as eveyone else. My washer is 14 months old and I get the "F1" message halfway through every wash cycle

  • Anonymous Jun 02, 2008

    F1 coded and have to hit pause/cancel about 4-5 times at the start & then about 5-6 times at 17-18 minutes........anyway to fix this other than call out sears?

  • jlstrief Jun 02, 2008

    Having the same problem. Washer was purchased in Oct 2006, so washer is only about 18-19 months old. So far I have tried the pause and start over, I end up powering down and doing a rinse only cycle. I have also noticed that some cycles seem to have this more frequently than other, like the Perm Press/Casual and Darks Colors cycle seem to give me more trouble. Quick Wash has not yet given me this error. Might just be coincidence. I have called Whirlpool and they want me to check the inlet hoses and screens for debris. I will see if this helps and post again.

  • Lodo84 Jun 06, 2008

    A few seconds after I start a load, F1 pops up on the display. I pause and restart 2-3 times, and then it seems ok. Sometimes F1 will show up during the wash cycle. My washer is only 18 months old. As a previous poster stated I cannot babysit this expensive washer. It is so frustrating when I go to switch loads and F1 is displayed and the load is not finished. My clothes are often severely tangled around the agitator....I hate this buyer's remorse.

  • NoMorCabrio Jun 08, 2008

    Bought Cabrio on 1/19/08, got F1 message on 6/7/08. We bought the extended warranty but we're not happy that we'll be without machine for a at least a few days assuming that service stocks the part.



    FYI, we had a Whirlpool dishwasher that was recalled and discount coupons sent. I don't remember, but it might have been result of a class-action; believe I had to sign a release to get the coupon. Food for thought....

  • Gildor Jun 12, 2008

    My Whirlpool Cabrio also has an error code F1 at 17 minutes.

  • Mopar Eric Jun 12, 2008

    We just started having the same problem as everyone else. F1 code. Washer is 14 months old. Also I'm glad I'm not the only one frustrated with the knotted and tangled clothes. This is B.S. We finally decide to go with top of the line machines and this is what we get!

  • Anonymous Jun 15, 2008

    Same with me F1 error after only 18 months. This is the second time the washer has needed to be fixed. The first time was an F51 error. This will be the last time I purchase a Whirlpool.

  • Anonymous Jun 16, 2008

    Having same F1 error code message and washer is only 15 months old.

    Sharon





  • prsparks Jun 18, 2008

    I am having the same F1 code. It comes during the wash cycle and then again at the rinse cycle. I have had this washer only 14 months. No service people know what to do. This SUCKS!!!!!!!

  • kiki0206 Jun 26, 2008

    Our machine errors on the Rinse with this F error and recently we are getting a DL (door lock) error.

  • ldfrrt Jun 26, 2008

    F1 CODE IS COMING UP ON MY WASHER AT THE BEGINIING OF THE START CYCLE AFTER RESETING 3 OR4 TIMES IT FINALLY WILL WASH . THE REPAIR MAN IS 2 WEEKS BOOKED TO COMING AND TRYING TO FIX MY PROBLEM

  • relieved Jun 26, 2008

    IMPORTANT!!!!!
    I had the same problem with my washer (17 months old). Called local service technician to come out. He blew out "pressure hose" with air compressor and now machine works fine (cost $85.00). Technician asked if I used powder detergent (I don't) and said that sometimes people who use powder and cold water setting have problem with debris accumulating in hose.

    Hope this helps someone!!!


  • raven15132 Jun 27, 2008

    Hi... my family purchased the Cabrio washer in May of 2007. About a week ago it started showing the "F1" code and I was shocked to find this could be a major fix and Whirlpool isn't doing much about it. I emailed Whirlpool and told them my problem and I even gave them the link for this site and today I received "an offer" that we could buy the part, thru them, and they would give it to us at a 50% discount.



    Of course they also stated the following:



    "Please note if the parts have already been purchased or are on order with your service technician we will be unable to assist any further at this time."

    We also have 30 days to take them up on their offer.



    This weekend I'll have my husband try the "unplug" method and clearing of the pressure hose and see if that helps ours. Otherwise I am not sure what we will do.



    Thanks to all of you that submitted to this site or I would of never known this is such a problem that I beleive should be part of a recall.



    Cathy from FL

  • ckboles1
    ckboles1 Jun 27, 2008

    When any cycle first begins, I have to hit cancel then start every 7 seconds until it decides to run. Then, when there's 22 minutes left in the cycle...right as it starts to rinse, I have to do it at least once or twice to get it going again. There are enough people having trouble with this....this situation has class-action lawsuit written all over it. I would love to make them own up. I've researched this for 3 months, and there are endless people with this trouble. Mine started 8 days after my 1 year warranty expired. I've been a single mother of 3 for 3 years, and I haven't had $200 to drop on a repair bill, so I'm still living with it. They need to be forced to recall the washer or foot the bills for the repairs.If anyone is interested in pursuit of a possible class-action suit, please contact me.

    I'm going to post this information on every site I can possibly find. If I get enough takers, I'll figure out what to do next. I work at the courthouse and I have access to loads of information about things of this nature....

    Thanks,
    Karen

  • Miamian Jun 27, 2008

    I have the same F-1 problem that everyone else describes. Have to hit pause then reset several times at the begining until it works. It also sometimes stops in the rinse cycle. I have to stay nearby to be sure it is working. I bought this higher priced unit beacuse I wanted dependable performance.
    It is so frustrating to go to change the load and find out it has never started, or stopped part way through. Wish I had reserached this product before I bought it. But now at least I know to avoid whirlpool appliances in the future.

  • waltherc Jul 01, 2008

    I am having the same problem as everyone else. My washer is now 14 months old and the F 1 codes have started. They happen 3- 6 time when the load is first started and once or twice when the rinse cycle starts. The Tech has been out and the part is on order (now on back order 6 to 8 weeks). I have not contacted Wirlpool Yet. I was feel pretty good about my chances of having them step up to the plate and cover my repairs until I found this site. I am shocked about this as I did my research on the internet and @ Consumer's Report before I made my purchase.

  • Anonymous Jul 03, 2008

    We bought our ridiculously expensive Cabrio washer in Dec 2006 because it was rated so highly by Consumer Reports. HUGE MISTAKE. DO NOT EVER BUY THIS MACHINE!!! One year and 3 months later, (conveniently past the warranty), we begin to get he F51 error. Whirlpool agrees to pay a technician to fix the problem (I believe they know about this serious problem but are too cheap to recall). Three months later, three technicians later, we still don't have a washer that works and Whirlpool will do nothing to help us. I would never recommend Whirlpool to anyone after this experience. Their customer service has been terrible. And well, the product has been a disappointment to say the least.

  • raven15132 Jul 07, 2008

    Well we tried to unplug the machine for about a minute and my husband cleaned out the hoses......still get F1. We are going to try and unplug it for 24 hours and see if that helps. Until then, does anyone know the part number for the machine control assembly? Thanks in advance!



    Cathy in FL


  • tlztrv Jul 07, 2008

    This machine was a huge mistake for all of us and per my so many calls to whirlpool Customer service we are going to get used to, they have not offer any solution for any problem and the last advice from one of the CS rep, was to unplug the machine for about 5 minutes to reset, I could not belive what she was saying......Brand new product $1000.00 dls Washer and your only option is to stand next to it and unplug it every time one of the error codes shows and stop working.

  • rocky swanson Jul 09, 2008

    F1--------------18 months same problem , just had the repairman here and he asked for the owners manual.I make my machine work by puting water in the soap dispencer, about a pint, than the soap. Than it stops at the rinse cycle and i have to hit pause and start again, starts at ---17 minutes just like everyone else. i wonder how many more haven't found this site yet.

  • rocky swanson Jul 09, 2008

    F1-the whole bit-same as the other f1 problems. i put about a pint of water in the soap container before I put the he soap in, works to start the machine ,than it stops at rinse---17 minutes --I hit pause and start again and it finishes.

  • Anonymous Jul 10, 2008

    This is absolutely ridiculous!!! Our Cabrio has been flashing "F1" for about a month now. It started only doing it at the beginning of the cycle. Now it does it in the beginning and the middle. Last night I had to push the pause and then start button TEN times to get it to do anything. I still don't think it finished it's cycle. I think my husband got fed up with it and turned if off.

  • missdogmom Jul 11, 2008

    Okay friends: Let's connect the dots: The F1 code and symptom on the Whirlpool Cabrio is the same as the F1 on the Kenmore Elite Oasis...not to mention all these problems are happening in the same time frame.



    I'm not sure who assembles these things for Whirlpool and Kenmore, but they're likley using the same vendor for the control circuts (the grey box is labled "FSP".



    I would suggest calling Corporate with complaints. If no response, write the president of the company. If no response, write the board members.



    My thinking is to start with "...hello, I just got off line and found that I am one of a growing number of people having the same F1 problem with the washing maching I got from you, and I was wondering what program you had set up to respond to this faulty maching...."



    The Sears Cust Relations people are at: 800-549-4505.



    The Whirlpool Cust. Relations people at: 800-253-1301



    Please share better ideas and/or verbage with us if you can!

    Brett Darken

  • Sharonindy Jul 12, 2008

    Purchased my Cabrio set in April 2007. Have had problems with both washer and dryer from day one. Bought extended warranty..felt I had to. Last month (14 mos. old) started getting the F1 problem code. Like everyone else, I pause, restart or start over. I have unplugged the washer. Keeps happening... yes, it is very annoying and I too thought I'd purchase the "high end" washer/dryer. What a mistake! Whirlpool should have to fix this problem.

  • Anonymous Jul 17, 2008

    Same problem f1 at 18 months I

    was told to change the control module, part cost $178.00. This is garbage not the top of the line "CABRIO". should have bought a washer for $200.00. I will never buy anything Whirlpool again.

  • johnfdxmx Jul 21, 2008

    Ours is also 18month old , it broke down after 4 months now my wife is telling me the machine is flashing a F1 code and the machine will not run , we tryed the reset several time and it will run for a wash or two but should not have to do this , buying whirlpool was a mistake, I am telling everyone about this, Shame on consumer reports for recomending this product, we have called w.p. customer service and they want us to pay for service visit plus parts. what are we to do ?

  • Daeg Jul 23, 2008

    My problem is the same as many others in this list.  I purchased the washer in December 2006.  Recently, it began to show the F1 error code at the beginning of the wash cycle, shortly after the lid interlock closes.  It takes repeated cancel/power/start cycles before one can coax the machine to perform properly.  So far, once the washing cycle begins, it seems to properly go through the entire cycle successfully.


    I tried various remedies (disconnect and clean the water hoses, unplug the washer power to reset the electronics) none of which made any difference. I suspect that the F1 problem is connected to the safety interlock circuitry but that's just a hunch.  Is the interlock powered by a solenoid that over time gets dirty?  In any event the F1 problem continues.


    I spoke with a customer service person today who offered me a free replacement part but would not assume the cost of the service call or labor. Since I don't have confidence that a replacement part will work any better (based on reading other postings to this list) I declined this offer.


    My next endeavor is to write the CEO of Whirlpool.  Should anyone else wish to do so here is the address provided by the customer service rep:
    Mr. Jeff Fettit

    CEO

    Whirlpool Corporation

    553 Benson Road

    Benton Harbor, MI 49022

  • whiteybug Jul 25, 2008

    Same problem as EVERYONE else who has one of these. I thought I was getting a quality machine and paid top dollar for this machine & the matching dryer. Some upgrade! The machine is about 14 - 16 months old at this point and in the last month it started getting the F1 error at the beginning of a load, and at the rinse cycle of EVERY SINGLE LOAD. I haven't called anybody yet, but will be calling Whirlpool, writing letters, and complaining like a mad dog until they make this right. Please join me in this effort & with more people bugging them constantly, maybe they will handle it.

  • whirlstool Jul 29, 2008

    Same exact thing as everyone else. I e-mailed Whirlpool about the problem and they called me back and gave me a wrong number to call with the model and serial number. I eventually got the correct number and the rep said they had no record of a manufacturers defect on this washer. I offered to give them this website address to read all these complaints with the same problem but they didn't want it. They just kept saying they could send a tech out to repair it at my cost since out of warranty.(Problem started the month after warranty went out). They obviously care about the consumer when we're buying, but not when we need service. They are so short-sighted, they don't realize the value in taking care of this manufacturer's defect. I guess they figure there are always more unsuspecting people to take advantage of, so why worry about it.

  • fed-up2 Jul 29, 2008

    I finally got customer service to admit that others may be experiencing the same problem I have, but that there weren't enough numbers for them to take action. The repair for my machine was made today. Whirlpool paid for the part, but I paid all other fees ($137 for labor and $58 for an extended warranty). I bought the extended warranty because I am not convinced this will not happen again. Trying to get anything from Whirlpool on this has been a nightmare. The repairman said my Cabrio (purchased 12/06) also has a history of flashing F51. This would be another costly repair at my expense. Not happy with Whirlpool, and don't plan to purchase anything Whirlpool in the future! Please send letters to the CEO mentions on this site. I have sent my letter!

  • lsalazarg Jul 30, 2008

    same problem with the F1 error code. Called whirlpool but my machine is 3 months off warranty and wanted to charge me for the visit + parts. I pointed them to this site and they site they do not take actions based on anecdotal info. So I proceeded and filed a complaint at the BBB.org site and sugest others to do the same.

    In the mean time I will pay for a local repairman assessment and see if it is cheaper to buy another brand with better service


  • raven15132 Aug 02, 2008

    I have started a petition to be sent to the CEO of Whirlpool Corp., Jeff Fettit.
    Follow the link, and please sign it! The more the better! Spread the word!
    You may also copy and post it to any other groups/discussions about this problem.

    http://www.petitiononline.com/cabrio08/p...

    Thank you!!!


  • Averylovesu Aug 04, 2008

    it shows f1 when there is 19 minutes left

  • Averylovesu Aug 04, 2008

    it shows f1 when there is 19 minutes left

  • lsalazarg Aug 05, 2008

    The Better Business Bureau accepted my claim and I already got contacted by Whirpool Corporate HQ. I will also let them know about the petition...

  • winniet_wu Aug 05, 2008

    I also had the same problem with my whirlpool cabrio. The machine started to have the F1 error message (beeping sound from the beginning of the wash and 17 minutes before my entire load of wash is done) 1 month after my warranty ended. I always have to pour two buckets of water from my sink in order to finish my laundry. After I poured the buckets of water, I press cancel button and start button. It's a pain in the neck of having to be present while washing my clothing. I called up Whirlpool and they say there would be service and parts charges. I am going to file with the BBB.

  • rooie Aug 06, 2008

    Hello, I am having the same issues with an F1 error.

  • popesters Aug 06, 2008

    My washer incurred the F1 error code just after the warranty ran out and while we are still paying for the 0% interest loan from Best Buy. I contacted Whirlpool @ whirlpool_customerexperience@whirlpool.com, however they tell me I am the only having this issue.



    "We are sorry to hear of the problem that you are experiencing with the error code on your washer display. We have not had any known problems with this model washer. You may try disconnecting the power to the unit for approximately 10-15 minutes to reset the control. Otherwise, you may need to contact service to diagnose the unit for you as there may be a malfunctioning component in the unit that is contributing to this failure code."



    Please write to them and flood them with your problems.

    "We invite you to contact Whirlpool again either by calling (866) 698-2538 between 8:00am to 8:00pm EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative."

    Respectfully-



    Fred Pope

  • lsalazarg Aug 07, 2008

    This is clearly an issue, but a company like Whirlpool would not take the chance to acknowledge there is a problem because of fears of a recall that could cost millions. Best path by now if to keep a record of the many individuals having the issue, go to www.bbb.org and fiule a complaint and point them to this site. Also write to consumers report organization and point them to this site. I received call from Whirlpool executive offices after doing so (always wrote my claims in a respectful tone as this is something that just happens sometimes and Whirpool is right at not acting until there is enough evidence of a massive problem. 62 reports are nothing compared with the hundreds of thousands of units sold).

    If This path goes nowhere, next action would be filing a class action suit where we would need at least 2-3 individuals filing that claim. But that is an scenario where only the lawyers will make money and it will take years for us to get this fixed!

    So please take the time, file the claims at BBB/.org and at consumers reports.org

    If this is properly documented I am positive that Whirlpool will fix it.


  • raven15132 Aug 07, 2008

    Hubby decided to go ahead and get the part and see if it will fix the F1 problem on our machine. I am not competent that will work. We got the big whooping 50% off the part deal...whhooo hoooo!

    They have not (or won't) even acknowledged this sitein the responses to my emails. I sent them the link along with some of the actually comments here and it was swept under the rug. The petition is at only 19 names so as soon as we get atleast 100 I am sending the petition and all the posts from here to Mr. Fetit. If our problem is so small to them, why don't they just send the parts we need without having to pay an arm and leg for them, since we already did that when we purchased our machines.

    If the part comes and doesn't solve the problem, I will file a complaint with the BBB.

  • raven15132 Aug 07, 2008

    Sorry for the typos... I get so pissed when I talk about this it has affected my fingers too!

  • birtclp Aug 08, 2008

    We just got the F50 error, which is also related to the board. Called Whirlpool and they immediately offered to ship parts for free but would not pay for labor. Think I will call them back.

  • MyWasherSux Aug 08, 2008

    Same F1 deal here. I thought this interesting... The technician came out today and replaced the Control Unit Assembly (Part W10104830) with a "revised" Control Unit Assembly (Part W10201186 Rev A).



    It was the opinion of the technician that the original part contained a known defect (or defects); hence a new "revised" replacement part. Part cost 143.74.



    Whirlpool should PAY for this part!!!

  • MyWasherSux Aug 08, 2008

    A class action is underway for the Kenmore Washer (same as the Whirlpool Cabrio)...SIGN UP!!!



    http://www.youtube.com/watch?v=vOgxKBfRq...

  • CWLarimer Aug 08, 2008

    Origanilly an F51 error code, after researching on the web and reading other peoples same problem, last week used litium greese on the terminals. Am now getting the F1 code with 16 minutes remaining. Am having to power down, switch to rinse and spin and power up. Would like to add my name to the class action suit!!

  • MyWasherSux Aug 11, 2008

    Here is the class action law suit info. I got this email this morning. Remember, these Kenmore Washers (built by Whirlpool) are basically the same machine as the Whirlpool Cabrio:



    Thank-you for your interest in pursuing a lawsuit against Sears relating to the Kenmore HE4t and HE3t Washing Machines. This lawsuit is currently being handled by the law firm of Seeger Weiss, LLP. Sheller, P.C. is co-counsel on the case. Your inquiry submission will be forwarded to Seeger Weiss, and you will be contacted by a Seeger Weiss representative shortly.

    Once again, thank-you for your interest. Any questions may be directed to Jonathan Shub at jshub@seegerweiss.com.




    Jennifer Chantilope
    Legal Assistant
    Sheller, P.C.
    1528 Walnut Street, 3rd Floor
    Philadelphia, PA 19102
    Toll Free: (800) 883-2299
    Main Number: (215) 790-7300
    Fax: (215) 546-0942
    Website: www.sheller.com

  • raven15132 Aug 12, 2008

    I didn't get my washer at Sears. We got ours at Best Buy.

  • lsalazarg Aug 13, 2008

    Talked to corporate office rep 1-269-923-0600 and indicated they deny the existence of
    any issue with F1 code and they cannot even look at this web site, nor
    will they acknowledged it existence. I have partial transcription of phone
    conversation, including the rep permission to use it. I will explore a
    law firm that can take this as a potential class action as the
    executive office at Whirpool indicated there was no other team for me
    to talk with (very polite but not helpful).

    as indicated below there is a class action pending. So I will point a local law firm to this site and see if we have merits for a formal claim.


  • MyWasherSux Aug 14, 2008

    Update... I filled a complaint with the BBB and got a response from Whirlpool 3 days later.



    They offered to reimburse me for the part ($143.76). I said send the check. But I still joined the class action and signed to petition.

  • jjames67 Aug 21, 2008

    my washer will fill up once then the code f1 appears whats wrong please tell me.

  • bigsang33 Aug 21, 2008

    my washer will start the process of washing then a F1 error comes up. what can I do to resolve this issue?

  • Anonymous Aug 22, 2008

    Having the exact same problem -- been happening for a few months now -- intermittent beeping and non-functionality.

    Had Sears rep come out at $75 and he said it would cost more than $200 to fix it...the washer is only 1 year old.

    This is ridiculous.


  • nmcclarrie Aug 23, 2008

    Our washer is almost 2 years old and in great condition but we are getting the same F1 code as soon as the door locks, we have to play with the settings to get it to go. They wanted to charge us 70$ for then to come out and look at it. I'm calling corporate on Monday.

  • raven15132 Aug 24, 2008

    Just a heads up on the petition... If you would like to email me with any information you want Jeff to know about your opinions or problems you can, and I will include it with the petition and copy of complaints here.



    The petition is at http://www.petitiononline.com/cabrio08/p... . If you don't want to sign the petition, you can still forward a letter to me to include.



    Cathy

  • Anonymous Aug 24, 2008

    Mine will not finish a load. Keeps coming up F

  • raven15132 Aug 31, 2008

    Just an update on our F1 error code. We purchased the part at a 50% discount from Whirlpool. Between the part and shipping it was almost $100. I'm not to happy others have gotten the part for free, but Whirlpool hasn't finished hearing from me yet.



    Anyway... my husband installed the new part last week. The washer worked fine for a week. Yesterday we got the F1 error code with 15 minutes left in the cycle during the rinse. So basically I bought ****...bought a little more **** and still have ****!

  • raven15132 Aug 31, 2008

    Just an update on our F1 problem.



    Paid almost $100 for a new part. Hubby replaced it and the machine worked!! YeeeHAAWW!!



    Now a week later, we get the F1 code with 15 minutes left during the rinse cycle.



    So I still have a big white monster that has to be babysat to clean our clothes.

  • franscrn Sep 02, 2008

    Hate to tell ya, but buying the extended warranty didn't help us! We are on Cabrio washer #2 and will know tomorrow if we are getting a 3rd replacement. I researched and THOUGHT I was buying the best........throwing the BS flag here! Horrible. Have been without a washer since Aug 7th and it is now 9/2 THIS time....... unbelievable. I have a 19 year old and my husband and I...not like I wash tons of clothes either!!!! HH Gregg customer service is terrible too! DO NOT BUY THIS WASHER IF YOU ARE RESEARCHING AND SEE THIS POST!!!!!!!!!!!!

  • raven15132 Sep 02, 2008

    Hmmmmm.. I got an interesting phone call from a Whirlpool Rep.... They are refunding the amount I paid for the part AND shipping. Not that I am not happy about that..... I just wonder why??? So far no problem, other then the first F1, the other day.

  • rossas Sep 03, 2008

    Same as everone else. F1 flashes and you hit pause/start. you can't do anything else because you are always restarting the washer.

  • Anonymous Sep 04, 2008

    We have the same F1 problems as everyone else. If anyone has had any luck getting a refund (or something) from Whirlpool, please post.

    Thanks!


  • Pherrold Sep 05, 2008

    Have the same washer and same problem... It sucks... I also had the same "HELPFUL" service from customer service whom I called Several times..... The only thing they wanted to "help"me with is BUYING the extended warranty... Lost of help there... We are giving up and buying a new washer... NEVER Whirlpool ANYTHING again.. Good Luck to all... Michelle

  • jlee14_99 Sep 07, 2008

    I do have same problem.

  • Anonymous Sep 09, 2008

    Same F1 problem that everyone else seems to have. Washer stops and requires multiple pause/start button pushes to get it going again. Whirlpool would not admit there was a problem ("no known quality issues") and since it was out of warranty (17 months since purchase) they would only give me the phone # of a recognized repair co.

    The technician came out and said it was the main electronic board (part W10155009, cost $165.99). I called Whirlpool back with this information. They were very courteous, but again would not admit there was a problem. They did, however offer to send the part to me at no charge. I will be responsible for labor and service calls. If you want to go this route I suggest talking with Customer Service before paying for a part through a repair co. because they are sending it to me direct.

    This is obviously a parts quality issue and while I don't think I should be paying anything, I need a washer and I'm out of warranty. I'm taking the some is better than nothing approach. My main concern is that if nothing has been done to correct this issue and they send me the same part I could very likely be back on this site a few months from now.

  • raven15132 Sep 10, 2008

    How surprised I was in opening the mail today and finding a refund check from Whirlpool for the part! I got the refund quicker then the part. My husband was able to replace the part, but the lady from Whirlpool asked if I had a bill from who put the part in. I don't know what prompted all this to happen to me other then maybe someone did check out this site and believes there is a problem with the original parts.

  • raven15132 Sep 10, 2008

    Just an update on the petition. It currently stands at 131 signatures. Since it has risen so high in a short amount of time, I am going to hold off sending it until we reach 200. I am still going to go thru with this as I feel the CEO of this company needs to see how wide spread this problem is and how unhappy their customers are. I may even offer to send him, at his cost of course, the original part. MAYBE then someone will look into the shotty parts this expensive machine is put together with!



    Thanks to all of you who have signed so far and for anyone that hasn't signed and would like to here is the link :



    http://www.petitiononline.com/cabrio08/p...



  • nursedeby Sep 11, 2008

    Bought the washer 17 months ago, had a F-1 code flashing also on the spin cycle. Called out a repairman who found the code documents (lift up the washing machine, look under the washing machine, the documents are there in the back of the machine) and those docuements itself said to, "replace the motor board".. The cost for this item is approx: $169.00 retail without labor and with labor add another $250.00. I got livid, called whirlpool at 1-866-698-2538, spoke with Todd and rasied enough stink to have the part sent to me FREE (savings of $169.00) even though I was out of warrenty and was told that Whirlpool would be sending out an authorized service repair man to install it once I received the part. This....had I gone through the regular repair and paid for it, would have been in total of over $389.00. I will update this posting to let you know if I was charged anything when the "authrozied dealer" came out.....

    Anyone feel free to email me.
    Just tell me "whirlpool" in the reference section so I dont delete you!
    ;-)

    Deb

  • Anonymous Sep 11, 2008

    Thanks for all your posts. I'm on the phone right now trying to get whirlpool to send out the part(s) to fix my F1 problem. I don't think whirlpool will ever acknowledge that they have a problem...oops--my bad! Robin, a supervisor has just arranged to have my washer fixed by my local dealer for no charge! It could be my lucky day--Maybe I should buy a lottery tik !!??

  • tentalentss Sep 12, 2008

    My Kenmore Oasis he3 Just started doing this last week. We get the f1 code at the start and have to reset repeatedly to get the washer to work. The unit is about a 15 months old. We purched the unit based on consumer reports and we even told an elderly friend to purchse one. I have a whole house insurance policy that will pay for the repair, but I do not want to do this again. Our unit is in an AC laundry room.

  • DennisB643 Sep 14, 2008

    I posted several months ago with the same problem. Ultimately, like so many other of you; I had to have the motherboard replaced at a cost of around $250 for parts and labor...and get this... they wanted me to rurn in my old motherboard for recycling (so they sould see it to someone else). I told them I wasn't turning in anything. The best they could come up with is an additional 12 months warranty. I love the washer but I think Whirpool should have stepped up to the plate and did the right thing. I am very disappointed.

  • casiesea Sep 15, 2008

    Same problem here! I purchased the Cabrio Washer and Dryer from HHGregg in Charlotte, NC on 9/05/06. I had to have the washer replaced less than 1 month after delivery related to and F51 code (no, it was not easy but HHGregg eventually stood by the product). I am now having F1 errors with the new machine! How rediculous this is that I paid $2000 for a supposed TOP OF THE LINE machine from a reputable manufacturer! Lucky me...I purchased a 5 year full coverage warrenty but I am tired of having to deal with these problems!!! Everytime I call for service I have to wait for the repairman to come out...then wait the couple weeks to get whatever part they may need.

  • cpm3203 Sep 21, 2008

    I bought a Whirlpool cabri washer 18 months ago ( now out of warranty ). Its giving us F1 codes continuously. We have to reset and reset numerous times to complete a cycle. Some cycles won't complete. Whirlpool finally sent me the part N/C after complaining . My local dealer was no help getting the part from their distributor. I think Whirlpool has a quality issue with the cabrios and isn't stepping up to their consumer base.

  • Anonymous Sep 24, 2008

    I also have the F1 code on a 20 month old Cabrio.. Have you all had any more luck with Whirlpool?

  • lilroosma Sep 24, 2008

    I also have the F1 problem. I took advice and called Whirlpool, they offered the part free of charge, but wanted me to pay for the service. They admitted no fault, and acted like this was a new problem. This was not good enough for me, my machine was only 18 months old. I contacted the BBB, and filed a complaint. I told them that Whirlpool knows about this problem, yet is willing to do anything. I gave them this link also. That was on 9-18-08. I was contacted on the following Monday, and a service man was sent on Tuesday, with a new control sensor board ordered. Please complain to the BBB, if you have this problem. It seems to be the only way to get them to take care of their faulty equipment.

  • Anonymous Sep 26, 2008

    just called whirlpool 800-256-1301 (have called numerous times) and they are sending someone out to fix the F1 problem and picking up the parts & labor......you guys may want to check into this. Thank you to whoever has been pushing this issue......

  • lsalazarg Sep 30, 2008

    As suggested by MANY others, PLASE go to the Better Business Bureau web
    site and file a claim. I did so (as many others) and I got reimbursed
    the parts&labor from Whirlpool... hence there IS a problem b/c
    Whirlpool agreed to pay even after warranty expired. Please also sign
    up for the class action as detailed below. I documented the class
    action in my BBB.org claim and I am sure that helped.

  • geo dell Oct 04, 2008

    hi just stumbled on this site! i had to resort to checking to see if anyone else knows or has had this problem with the cabrio. well surprise, seems like the same problem for me too. 17 min three quick beeps from the machine and F1 have to reset it several times before it finishes. oh and my machine too is about 18 months just out of warranty.

    is ther anyone with info on how to get it replace -repaired for free?

  • jwofford Oct 10, 2008

    Geez! This F1 error code is driving me crazy. Cabrio just out of warranty. Glad to see this thread. Seems like different people are getting different remedies. Anyone offer the best and easiest remedy?

  • Anonymous Oct 10, 2008

    I have the same message when its first starting and when it hits 17 minutes!!! Help its driving me nuts!!! Any suggestions?

  • outofwarrant Oct 12, 2008

    yep same problem 6 months out of warranty--i called repair but wasnt offered parts and labor free---but if everyone is having this problem then its definitely a problem



  • livery1 Oct 12, 2008

    FI code started about 18 months after purchasing the washer. Stops when filling and then about 18 min prior to finishing in the spin cycle. Thank god we bought a warranty!!

  • Katieliz Oct 13, 2008

    Where to begin...my daughter threw in a load of her laundry last night. She called me down today and told me there was a problem and that she had it happen the previous evening. She said it keeps flashing 44 minutes and F. I looked it up in the manual and saw that it said to hit cancel/pause, and then start again. I did this 4 more times with no change. It just continued to wash going back up to 51, then down to 44 and stopping again. It's like it's stuck between cycles. We couldn't even get it back open, even after unplugging it! Finally, hours later it is unlocked, but not working right still. We will be calling for repair tomorrow, but not until I call Whirlpool. I see from recent posts they are finally covering repair for this problem. We bought ours just last December!

  • rlh13 Oct 13, 2008

    I have the same problem with F1 error message. I hit pause/Cancel button 3 or 4 times and then washer will start. This also happens between rinse cycles. I purchase the Whirlpool Cabrio Top load washer in 07. I am now have trouble with service repair availability as well as they want to charge me $65.00 diagnotic service, labor charge and parts charge. This stinks for a washer just a little over 1 year old. I did not purchase an additional warranty because I trusted Whirlpool as being a long time user. Was I ever wrong.

  • beansaregood Oct 14, 2008

    Our CABRIO washer (purchase date 3/4/07) is also having F1 error code issues for the last months or so, very frustrating!


    • Pressing Power on/off and cancel, or choosing different wash cycles will only work for a few loads-if your lucky! The troubleshooting section of user manuel suggests doing the above then - calling for service...useless information.

    • Next I will try to unplug from the wall to reset or reboot the problem

    • This needs to be a recall issue...

    • I do not reccomend this washer/dryer combo...we had dryer trouble in the 13 month. And our whirlpool frig has requred early repairs also

    • such poor quality - I no longer have any confidence in whirlpool anything!

  • beansaregood Oct 15, 2008

    Cabrio F1 Error Code Recall update 10_15_08...Model # WTW6600SW2



    Hi All, Here's how the service call went today..There is confusion with the control unit assembly ordering/part #'s...I'll try to explain


    • The Repair techs showed up with a control unit assembly (aka mother board) with a different part # than what was recommended from 'MyWasherSux'. There was NO BOARD AVAILABLE & will be mailed to my home in 10 days..they will come back & I can wait all day for another appointment

    • Techs were unaware of updated assembly parts or recall. They also asked several times if this repair was 'really' going to be paid by Whirlpool...

    SOOO to sum up the good VS bad boards...


    • W101121113A- My bad Board

    • W10104830 -'MyWasherSux' Bad Board

    • W10201186 REV A - GOOD BOARD BUT THIS PART WAS NOT AVAILABLE OR HAS BEEN REVISED AGAIN TO THIS PART # W10189966



    I'll post again when they return to service...In the meantime I will throwing my own "F" code as I try to wash our stinky football, la cross, gym & coaching uniforms...good luck & Huge thanks to all of you that posted info...

  • Katieliz Oct 17, 2008

    We called Whirlpool on October 13th and my husband told them he was pissed this machine was not working at less than a year old. He also told them how many people were complaining of the same problem and they told him it was still under warranty, so it would be covered. They told him he was scheduled for repair on Wednesday, he asked this coming Wednesday?, and they said yes.

    I waited all day and no one called or came here to repair this piece of garbage. He called them again Thursday and they said we have you on the books for the 22nd which is next Wednesday! So here we are, a family of 5 with no washer and laundry piling up to the ceiling for 10 days! Thank you Whirlpool! I'll make sure to recommend you to all my family and friends! NOT!

    I was going to supply our new kitchen when we finish it, with mostly Whirlpool appliances. No way will I ever buy Whirlpool again!

    My Mother in law suggested that we just return it to the dealer we bought it from and tell them we want a different brand. She said it doesn't affect them. They will just return it to Whirlpool. I think we will call tomorrow and see what they can do for us. I am not waiting another week to do laundry!

  • Anonymous Oct 17, 2008

    After many calls to Whirlpool and waiting them out, I called yesterday and they set up a service call, at no charge, for 10/30. They never actually said there was a recall but they know the washer is out of warranty and said it would be repaired free of charge. I'll post again after they come out.

  • beansaregood Oct 24, 2008

    10-24-08 SEVICE UPDATE ...SEE THE SOLUTION PORTION OF THIS WEB PAGE FOR NEWEST BOARD #



    Cabrio F1 Error Code Recall update 10_15_08...Model # WTW6600SW2

  • fixit2d Oct 29, 2008

    I have the same exact problem that just started yesterday. I will be calling whirlpool to have this recall fixed. Thanks beansaregood for all your info.

  • Anonymous Nov 04, 2008

    We have a Cabrio washer with the same f1 error message problem. The machine is two years old, Whirlpool has agreed to fix it for free. No real hassle although they tried to get me to pay for a repair trip charge - this is a fee other than parts and labor. I pushed back and they caved. Don't accept anything less than repair at no cost!

  • engineer799 Nov 09, 2008

    I'm looking for the number to call Whirlpool and get ours fixe. Any help?

  • tpalensky Nov 11, 2008

    I am getting an F1 error message when I try to start a load of laundry. I can restart it few times and then it finally starts. I am calling Whirlpool and hope they fix it. My machine is about a year an a half old.

  • Anonymous Nov 15, 2008

    same f1 message here only my wife didn't tell me about it until now. Guess it's been doing this for some time. She just has to push the pause button and start button over and over again. Does anyoen have a 800 number we can call to get someone out here to fix it?

  • Anonymous Nov 17, 2008

    Whirpool number is 1.800.253.1301

  • ihatecabrio Nov 19, 2008

    I have same problem, going on one year. It's horrible! I called 800 number, they've promised to pay for parts and labor this one time to repair. They are supposed to come next week to fix. I hope they will fix and not surprise me with a bill. I don't trust whirlpool at this point.

  • dosete Nov 21, 2008

    I have the exact same problem, but my machine is the WTW6400SW1 and customer service says it is not covered by the recall. I get the F1 error at the beginning of the cycle and with 16 minutes left in the rinse cycle.

  • dosete Nov 21, 2008

    After being persistent with the customer service rep and mentioning this site and signing up on the petition, she finally said that Whirlpool would cover my parts and labor because my washer was a Cabrio, even though it was a different model number.

  • Anonymous Nov 26, 2008

    same issue, called today, was transferred from "service appointment" to "customer service"

    they immediately offered to pay for the repair and the part

    washer is 23 months old


  • Anonymous Nov 27, 2008

    My washer will give th f-1 error when we start the load, The washer will start to fill and will go to f-1 .after you clear 2 or 3 times it will finish the load

  • tomnvet Dec 01, 2008

    We also had the same error code F1 problem on a WTW6200SW1 Cabrio that ocurred after owning the washer for approximately 18 months. The F1 error code would occur at starting the washer for any wash cycle and then again when going from the wash cycle to the rinse cycles. We also disscovered the work around of pressing the cancel/reset button the start button. This routine had to be repeated three times each time the F1 error message occurred. A resultant second problem is the start button was pressed so often that the button/switch broke. This is a small plastic piece but it cannot be replaced or repaired. You have to buy a complete $145 console. We contacted Whirlpool service which sent a service person whom acted like they were not familiar with this proble which appears to be a very common problem. They contacted the Whirlpool Service Center and came back with a $560 repair quote. Guess what I can buy the same washer for a cheaper price than that. I declined the offer after finding this website, but had to pay a $71 service call to get the $560 quote for a well documented problem for which Whirlpool has replaced the deficient part with a new part number. Well I called the service center, and they agreed to replace the board free of charge, but I have to call back and go through the same process again after the current service call is closed. They obiviously don't have a database where they can document and process my call after the service call is closed, so I have to call back today. I am also trying to press them to refund the service call and the console, but have not got them to commit to anything yet. I guess this is the lovely price we pay for technology.

  • dsheeha Dec 02, 2008

    Called whirpool today and they are now making a concession for anyone within one year outside manufacturers warranty on this particular code. However you do have to ask to be sent to customer service and mention there are many people with this issue and I too mentioned the website and a petition being made.

  • nlozano78045 Dec 03, 2008

    My washer started to do the same thing and it is very discouraging to see that many other people do so too!

  • gwenmartin07 Dec 04, 2008

    Mine give me the error message right away, and have to reset the cycle 3-4 times before it will start. It repeats the error around 22 minutes and I have to pause and restart several times before it continues.

  • Anonymous Dec 07, 2008

    I have the same problem - does anyone know the latest from Whirlpool

  • Anonymous Dec 08, 2008

    I have the same problem my washer only 1 year old

    what a piece of **** for an 800 dollar washmachine.

    this is a crime to sell these defective machines. look how many of

    us have this.....ANy ideas...???any help. my tub will NOt fill up all

    the way, never even got the extended warranty????pls. help if can.



    Thanks so much

  • xintongbi Dec 09, 2008

    It gets F1 error in the begining of the cycle, and I'll need to reset 3 or more times to start washing. Then It gives F1 error again at rinse cycle. Need to reset a few times again.

  • Anonymous Dec 09, 2008

    I am having the same problem and have called the repair man. He will be here next week. She is the one who suggested the internet. Now I don't know what to do. If this is a problem with the washer why should I pay. I am in VA. is the a law suit or any thing going on I can join or sign here to protest this issue. I am feeling used by the whilpool company. This is their problem not mine. They need to step up!!! Thank you

  • Anonymous Dec 10, 2008

    Same problem. F1 code repeatedly. Huge disappointment.

  • annie0110 Dec 10, 2008

    I have a 2 year old whirpool cabrio WTW6600SW1 Top Load Washer I get the F1 Code and have to keep starting the washer.

  • durmey Dec 15, 2008

    My washer does this all the time! Pause, start..... Pause,start.... and so on like 4 or 5 times! I dont even know what this means its not in my instructions??????

  • Anonymous Dec 21, 2008

    Same thing happend to me. Warrenty had expiered.... but it had been barley over a year... I bought it brand new! I got online to the BBB and sent them a little letter on how whirlpool is selling ****...(in more professional words) long story short. Whirlpool had it repaired for free and it is working great!

  • Anonymous Dec 22, 2008

    Exact promblem! My washer is 23 months old and I'm having the same F1 promlems. I called the place where I bought it and they called Whirlpool, they agreed to repair it parts and labor, it's been 3 weeks and I'm still waiting for the 3rd part to repair this problem!! The first two parts came in, but the 3rd part is not available yet!! I have three children and in the mean time my laundry is piling up! I paid a VERY high price for what a thought was a good washer, and now I'm left without a washer! I will not buy a Whirlpool product again!!

  • kndietrich Dec 29, 2008

    The washer gets to the final spin segment and at that time throws an F1 error message. My wife just told me that it is happening more often than that now on each load she does. We are surprised that for as expensive as the washer was that whirpool has to be forced by BBB to get it taken care of. We will be contacting the BBB also to see if they can help.

  • fanofos Dec 31, 2008

    We get the error at the begiining of the eash cycle. The F1 error appears intermittently (6-7) through the remaining cycles. The machine is less than 1 year old. We have a Whirlpool technician servicing the machine tomorrow - 12/31/08.

  • MariaJoz Dec 31, 2008

    I have owned my Cabrio washer since April 2007. I am getting the code F 50....which I'm told means the motor is stalled. I can start a load and it will start but when it should start slowly spinning is when I get the error code. I had my first Whirlpool washer/dryer pair for 13 years without issue. Then I purchased a GE that broke after just a couple of years and the repairman recommended Whirlpool instead. Maybe he knows it will keep him in business! Very disappointed with my Whirlpool purchase.

  • drshanukapoo Jan 02, 2009

    Had bought whirlpool cabrio around a year back and started having the F1 problem. Everytime I start my washer it shows F1 have to start it 4-5 times before it gets started and then when it reaches the rinse cycle it again shows F1

  • Anonymous Jan 21, 2009

    we have yhe same problem..after saving all year to buy the best....here we set 8 months into the purchase....passing the cabrio set each day as we go to the laundry matt to do our daily laundry it is like adding insult to injury....our daughter is disabled and we counted on that washer and dryer about 2500.00......we thought we would save all year and buy the best..we were wrong after buying sears products for over 20 years.....it is a total disappointment and does make us question the accountability that whirlpool has......thank you....Rene' Cox....81 Plains Drive...Mountain Home Arkansas.....72653

  • clementteam Jan 30, 2009

    I get F1 in the beginning of the start cycle. I can usually clear it after resetting twice...still it's a pain in the #@%&*

  • Anonymous Jan 31, 2009

    I have the same problem, I start the washer and the f1 light starts the flash and beep. after three or four times restarts, it finally starts....again the same problem on the rinse cycle, i pause a couple of times and start again....i am very dissatisfied!!!!

  • hlessjon190 Feb 02, 2009

    I have the same problem with the F1 and Conn's in Houston said it was not their fault!! My husband told them we will never shop there again. It is so annoying I can't get the wash done, I have to keep running in the utility room to fix the machine.
    And then Whirlpool wants to charge for an answer on just answers, No I don't think so these machines are not cheap!! We should get proper reponses..



  • dmccurry Feb 06, 2009

    I have the same problem with my washer I am having someone come out to repair will update after repair

  • Anonymous Feb 07, 2009

    Mine started with washer not spinning and draining. Order me a pump, Came out to replace- said needed control panel. Of course had to wait another week. Then had to replace control panel and pump. Still doesn't work 2 days later F1 later. Have to wait another week. Was told 4 service calls and will get new washer. On 3.

  • sjwhyte Feb 10, 2009

    When doing every load of laundry, my washing machine will display a
    "F-1" error, causing me to reset my machine and start my load again.
    This will occur anywhere from 2 to 7 times in a load. I have researched
    this issue, and have many people having the same problem as me. I called
    Whirlpool to ask about a recall that was posted, I was told that the
    recall did not apply to my model, yet, the part is the same part as in
    my machine. I was told I would have to pay for the parts and service to
    have it fixed, or they would offer me a 15% discount on a new machine.
    I declined that offer since this machine is only 2 1/2 years old, and
    after having a control board replaced 4 times in my whirlpool
    dishwasher, I would never by another Whirlpool appliance again. As
    stated above this part is defective in other machines why not mine? I have filed a complaint with BBB us.bbb.org. I highly encourage everyone to file a complain, so that we can get these **** peddlers to fix their products.

  • brandeemaese Feb 11, 2009

    I am sooo frusterated with that fricken F1 error code and now I get on here and find out it is a common problem and that I may have to replace the board.. WTH!? I WILL be calling whirlpool and will file as many complaints as necessary. As someone else said these are not "cheap" washers. Evidently, they are.. Urgh!

  • Anonymous Feb 18, 2009

    F1 error message EVERY time. My machine is a little over a year old

  • Anonymous Feb 19, 2009

    I called 800-253-1301 and reported the issue to Whirlpool. They said that my model WTW6600SW2 was not covered under any warranty or recall. I then explained that I was looking at this website and the number of complaints about this washer. I was told not to believe everything that you see on the internet. Funny though after saying that they decided to pick up the cost of the repair. Both parts and labor. Thanks everyone for the info.

  • ertelc Feb 20, 2009

    F1 - I am losing my mind!

  • Diane Plevich Feb 23, 2009

    We purchased the same washer, just over a year ago and am having the same problem "F1 Error." We fdo not have a warranty. After reading all of the problems that everyone else is having, this just

    infuriates. This is my first new washer, my previous washer was bought at a yard sale for $150.00, AND lasted 6 years (used) before I had to buy a new one!!! I have not called Whirlpool, yet. I thank everyone for posting their comments...sounds like a class-action lawsuit!!!!! Our purchase was made from Lowe's, Casa Grande, AZ.

  • Diane Plevich Feb 23, 2009

    We purchased a Cabrio washer jsut over a year ago and we now are out of Warranty. I am having the same "F1 Error" message and after a google search find that I am not alone. This really
    infuriates me! My previous washer was purchased at a yard-sale for $150, used machine 2 years old and it lasted me 6 years! Sounds like this should come to a class-action lawsuit! We purchased this washer at Lowe's, Casa Grande, AZ. Thanks everyone, for the heads-up on this issue. I hope others post more comments.

  • cliffrouse Feb 26, 2009

    F1 code everytime I try to start a load

  • Anonymous Mar 02, 2009

    I had the same problem as of today 3/2/09. It gets worse over time. I called 1-800-253-1301 and spoke with a rep. She stated they were aware of the problem and scheduled an appointment to repair our machine FREE of charge! I'll keep everyone updated.

  • Anonymous Mar 02, 2009

    Same issue! They are sending someone out this Wednesday free of charge.

  • roraken Mar 12, 2009

    I bought my washer less than 1 1/2 ago and now they say I have to pay to fix the "Cabrio Washer Error message code F1" , that everyone is having!!!! this is absolutly wrong!!! I had called the 1-800- number listed here, and they say there is no recall, and to fix this problem I have to paid....... I bougth a Kenmore washing machine and last 16 years!!! I should have stay with this make instead. I will never again purchase this Whirlpool again, and no one should either....

  • Anonymous Mar 13, 2009

    Same problem. Machine is just over a year old- out of warranty. While were at it the machine does not clean as well as our old one did.

  • keyslerw Mar 14, 2009

    The last couple of posting stated the problem was being fixed for free. How did you manage that? Most of the comments state the person had to pay to have the F1 error correct.

  • Anonymous Mar 16, 2009

    F1 error code keeps coming up at begining of cycle and at 17 min. They said my unit is not under recall maybe because its a little different model number. WTW6300SW0

  • bob cat Mar 16, 2009

    "w" represent white.

    "0" suffix represents the brain version of which there's 0, 1 and 2.



    Seems persistance is called for when speaking to your rep.

    I'm calling again this week and mentioning the recall, class action suit and this site. I'm not taking "no" for an answer.



    Now if I could just find that dang receipt...

  • Anonymous Mar 18, 2009

    I have the same problem. My washer is 2 years old and they said I will have to pay to get it fixed.

  • Anonymous Mar 18, 2009

    I have the same problem. My washer is 2 years old and they said I will have to pay to get it fixed.

  • Anonymous Mar 22, 2009

    I have the same problem. The washer is 2 years old and out of warranty. Hopefully they will have a recall on this. Seems like a lot of people are having this issue.

  • garza55 Mar 25, 2009

    i have the same problem its been going on for about a month and my washer is only 18 mos only:(

  • sdaniel4 Mar 29, 2009

    same problem, but happens when I start the wash cycle. I press reset, and receive error F1 again after 1-2 seconds. This goes one for 3-4 times, then the wash cycle continues. If I set the load for an extra rinse, it stops again at 27 minutes, and I can't get past this point. My washer is 15 months old.

  • Anonymous Mar 31, 2009

    Exact same problem. I think you can order the computer part wholesale and replace it, but I'm not sure how much it costs. Our washer is less than 2 years old.

  • lauredor Mar 31, 2009

    Thank goodness for everybody posting on the internet. I just called Whirpool, after being placed on hold for a while I got to a reprentative. Told her I had the F1 problem and I understood that it was under recall. they told me it was not and it just had a quality issue. At first they were difficult because they wanted me to produce my receipt with a purchase date, eventually she said they would cover parts but not the service call. I politely asked for supervsor and that I WOULD NOT pay for service to fix a "quality issue" they knew they had wih this machine. She put me on hold and said "I was misinformed... the servicecall is covered."

    They scheduled someone to come 2 days from now. She WOULD NOT give me any sor of confirmation number in refence to a no charge for the visit. i will have to hold my breath until someone comes and hope for the best. Otherwise I will send them away but I will not pay for repairs.

    I know I will not buy a Whirpool again. My last washer was a Maytag and it really upset me that I had to replace it and buy a new one after just a few years. My previus washer/dryer were Kenmore, I had them for over a decade. Does anyone make quality products anymore?

    thanks to everyone who posted!

  • Anonymous Apr 01, 2009

    We have the same problem....we have to reset the load at least 2-3 times and sometimes it is worse. It flashes f1 and the washer stops...

  • Anonymous Apr 01, 2009

    Yep.

  • keithsalex66 Apr 01, 2009

    I am getting the same problem also, it happens at the beginning of the cycle and then again at the 17 minute mark and then again just after that on different times.... Tech came today and said it was the computer problem inside.

  • Anglnan Apr 01, 2009

    I guess I can take comfort in the fact that I am not alone. I plan to give Whirlpool a call in the morning. Other than this little glitch I love the washer but as someone else has said... it's less than two years old for goodness sake!

  • Anonymous Apr 05, 2009

    I had the same issue. My washer is going on three years old. I called the 800 number. Was on hold for about 30 minutes. Gave the tech my model and serial number. He said everything was covered and the would send a tech out within 5 day. We will see what happens.

  • Anonymous Apr 06, 2009

    When the cycle has 16 minutes left an F1 code comes on and the cycle stops

  • Anonymous Apr 07, 2009

    I have been getting the F1 for a few months now, but finally cannot take it any more. My model number is WTW6200SW0 and the machine is about 2 years old. I called 1800 253 1301, full of hope that whirlpool will stand by their products when they have a known quality issue.
    I spoke to Charlotte, and was told that even though my machine has the same part that has the quality issue, they will not repair it free because I noticed the problem after the warrantee has expired. This is a very well know quality issue with the control board (I have board W10104830).
    To resolve my “known” problem, they said I must pay a repairman to come out and determine what part I need. The part (control board) would be about $200. Then I would need to pay the repair man again to come out and install the part. I know that I WILL NEVER EVER BUY WHIRLPOOL EVER AGAIN.
    I hope you have better luck, and that your known quality issue shows it’s ugly head before the warrantee expires, else you’ll be on your own with huge costs….

  • bob cat Apr 10, 2009

    Got the parts free but I have to pay the labor.

    Could have been worse I guess.

  • sully58 Apr 10, 2009

    my washer will stop with about 12 min left. Does anyone know if this is the same problem as the F1?

  • displeased2 Apr 11, 2009

    i have the same problem and just called the 800 # and was told that this was not a "recall" but a courtesy and that since i bought my washer 2.6 years ago that i would be responsible for the repairs myself. Anyone able to get free repairs after two years?

  • displeased2 Apr 11, 2009

    The error message appears EVERY time i use the washer. I need to restart it 2-3 times presently and the same thing happens during the rinse cycle at 17 or 16 minutes. Whirlpool said that the part was not recalled but that it was being replaced for customers whose washers were 2 years old or less; mine is 2.6 years old. I feel this is very unfair. Like others I purchased this machine because it was supposed to be top of the line. I expected it last me 10- 15 years or more, like my last "basic" washer did. If the part is defective, it's defective....replace it!

  • Anonymous Apr 13, 2009

    I have a Whirpool Cabrio model # WTW6200SW1 and have the same problem with the F1 code. It started some time ago and just kept getting worse! Now I have to push cancel several times a cycle to complete a load. Called Whirpool to see if there was a recall. They would not acknowledge a problem, and refered me to a service guy in the area.

  • emosmom Apr 13, 2009

    Thanks to all that have posted !!! I too noticed this one time just shy of my 2 years owning the washer - and followed the manuals instruction to reset. Then it happened again just last night. (now 2 mos after my warranty has expired !). I called this a.m. Whirlpool acknowledges this 'special issue' and will fix for free —parts and labor. This is even without a warranty. Make sure you tell them that.

    Just a word of advise.... (and I got this from reading thru all of your posts) - make sure the repair company they set you up with knows that this is a recognized Whirlpool problem, and that they need to bring the part with them. I made it very clear that I wasn't going to let someone diagnose the problem and then come back to fix it. They had to call me back on that, but are going to order the part now in advance. Be firm! Thanks again everyone !!!


  • gvwysale Apr 14, 2009

    I have a same F1 issue.My Cabrio(WTW6600SW1) is 26month old.I purchased 3-year warranty from SEARS.Then I just needed to contact with them.The service guy just left my house for taking a look at it. He said this was for a first time for him to see the F1 issue on Cabrio.
    However,he has seen same issues on Oasis.He said he's going to replace the "gray box" thing where is located underneath of the control panel(This is the "Control board assembly" which some of them said needed to be replaced,doesn't it?) .I have to wait for the replacement next a few days because he have to order it.However,he just updated the tub ring and a bottom round part which rotates like agitator(I cannnot remember what it's called).I was told these parts have been improved for newer models.It will not be cost anything for us(Technically,it's not a true.Because we had spent $200 for Sears warranty).Still I'm very disapointed this product.It wasn't inexpensive purchase.People pay this much money with expecting longlasting without issues in general.I do think this is definately defective and Whirlpool should solve it for free!!



  • Anonymous Apr 14, 2009

    hhuh

  • geothrills Apr 15, 2009

    I have only recently started getting the dreaded F1 message. So far, it happens when I select a Delicate cycle/low spin speed, shortly after pushing the start button. If I restart the machine and choose a slightly different cycle (for example, the medium spin instead of low spin speed), then it often works... but if I restart the machine and choose the exact same cycle, it still spits out the F1 error. What a bummer! I've only had this thing for a couple of years, I sure hope Whirlpool is listening, and that they'll do right by their customers here! Time to go searching for my receipts to see if its been over the two year mark... hopefully I can get them to come out and fix it for free but I'm not holding my breath...

  • QT2NV Apr 15, 2009

    I have had my cabrio almost 3 years. It recently started this "F1" thing. I contacted Sears (where I purchased the unit form) they told me to call Whirlpool, there is a recall and the problem will be fixed for free. I am holding on the line with Whirlpool as I am typing!! Wish me luck!!

  • Anonymous Apr 15, 2009

    "F-1" on my Cabrio. Called Whrilpool three times today. First call would not tell me what an F1 code means, told me to unplug for a minute or so to "reset" the system. Called second time and was given to a nice person who said the code indicates a water pressure issue. She had me check for kinks in the supply lines and intact screens. She suggested unplugging it for 20 minutes.NO Luck. Called third time after finding this web site and was told to schedule dianostic service and have service call Whirlpool for determination of who is paying. My model is wtw6200sw2. I am hoping to have same luck some of you had. It must be a known problem that need to be corrected on such high end machine

  • samuraimike2 Apr 16, 2009

    I have the same F1 error code on my cabrio whirlpool HE edition. I have to press the cancel and start buttons atleast 12-15 times in order for the machine to start and when its on the rinse cycle the F1 code appears again. It seems only and the start cycke and at the rinse cycle. Anyone have any idea how to fix it

  • Anonymous Apr 21, 2009

    I have the same problem with my machine, but a different model. My model is wtw6400sw1 and guess what it not under recall. GO FIGURE

    The bad thing is I only bought mine two and a half years ago, and this is my secound error code. If you haven't recevied the f51 code just wait. These machine are a piece of work. And I won't explain in detail about whirlpool customer service, but you can quess. This machine was a waste of nine hundred dollars.

  • jac88 Apr 21, 2009

    I've had my cabrio washer for about 2 1/2 years, so I've been lucky to just now get the F1 message. Had a frustrating talk with Whirlpool, they will send me the part at no charge, but need a part number. I will have to pay $100 for a diagnostic and another $100 for installation. I have a call into the service center to try to get them to give me a part number. Will let you know how things go!

  • jeiggib Apr 22, 2009

    Well I'd like to know how you all got your washers fixed when after 45 minutes argueing with whirlpool on the phone they refuse to say that this is a problem nor are they gonna help me fix it. I pretty much told them at the end I will never own another whirlpool product and will tell everyone I know about this issue. In no shape or form am I gonna pay 25 - 50 % of what the washer cost me just over a year after I bought this piece of ****.

  • tcc003 Apr 22, 2009

    Hello.. Like everyone else we were getting the F1 error code for a month or so and our Model WTW6400SW1 Cabrio washer was just over 1 1/2 yrs old. We just started getting another errors code F51 so we looked on the web for info.. found out about all the other people have the same issue. We called the 800# and Whirlpool was very nice and said the knew of the problem and would send out a repairman for free no charge... today the man showed up are replaced the parts to FIX the problems.. I will let you know how it goes... just call Whirlpool's 800 number and mention you saw many other customers with the same error codes F1 and F51 the got there unit fixed for free.... Whirlpool should recall these Cabrio units and bite the bullet... it is a design flaw for sure.

  • jer2mil Apr 27, 2009

    I had the same F1 error code, and followed the phone number/advice on this site. I had an A&E tech come to my house 2 working days later, at my convenience to schedule, and he performed a diagnostic check which showed every code the washer had ever given.

    He did NOT need to see the F1 code, he looked it up in the memory on the washer. (At first he tried to tell us that F1 didn't exist in his directory, except the other code he tried to tell us it was, 58 or something, just told him to see F1, so he gave in!)

    He replaced the computer controller module, and told us since it was a replacement part it would only be covered for a 90 day warranty.

    Since the replacement, (~3 weeks) we have not had any issues. Thanks to the community here for the helpful advice!

    -Jeremy and Emily


  • Anonymous May 06, 2009

    Having the same problem with our Cabrio washer.

    The F1 error comes up with every load.

    Contacted Whirlpool to schedule service.

    The local service tech didn't even examine the washer when we told him that it was an F1 error and said that it would be $400 for the repair or $1000 for a new washer.

    We were charged $75 for the call.

    Very disappointed with Whirlpool!

  • sooners1721 May 06, 2009

    we have had this washer a little over 2 years and first we started gettting sd error messages all the time, now it constantly flashes f1

  • Anonymous May 10, 2009

    F1 message at the start of every load, then again with 21 minutes remaining in the cycle. Required to press cancel, then restart several times in order for it to resume washing.

  • Big Al60504 May 14, 2009

    I have the WTW6600SW0 model and it started flashing F1 about 3 weeks ago. Thank goodness for this site. I followed the instructions in solution #13 exactly and the agent set everthing up for me for a free of charge appointment for tomorrow afternoon!

  • Anonymous May 18, 2009

    I just called Whirlpool today about the Cabrio F1 code and was told that on certain serial number machines was a recall but not on mine! how convient, after getting nowhere with the agent I asked to speak to a supervisor, and was put into contact with Carol (consumer affairs) I repeated the problem and was given the same spill about my machine was not covered under the recall due to serial number but they will cover parts but i will have to pay all else. I told her if the Cabrio code is coming up regardless of serial number on machines they should cover it because the machine is defective and I know that I could not be the only one with a serial that is so called not covered and I am willing to take this issue to another level, at that point amazingly parts will be covered but i will have to take care of other costs. I took the deal but within 20 minutes called her left a message on voice mail to cancel appt and that I will take this to another level and start a class action lawsuit if one was not already started, because I thought what I was getting was a Quality Product and what I got was ****, right now I am using an old washer from back in the day that is working perfect. So for all that want to start a class action please contact me at LLHarrio@aol.com or if you know of one that is started let me know. we need to make them stand by thier product...

  • Anonymous May 20, 2009

    I had the same problem with the F1 message. I read what everyone else posted and called the 800 number. At first the rep said that they would cover the part, but not the labor. I told him that I had read about many other people having the same problem and that the part was a recall issue and other customers were able to have everything covered. After a brief time on hold, he came back and said that they would cover everything. I bought the machine in March of 2007. Don't let them screw you!

  • tabithad May 22, 2009

    I am on hold right now with Whirlpool.... I bought my Cabrio in

    Mar 07. Same problem.... F1 error code at the beginning of cycle... and then again at the rinse cycle of 21 min into the cycle...

    Anyway... they are covering everything...parts and labour. Just be nice about it when you call and not get all "snooty" with them....



    In the meantime I have figured out that if I just stand at my washer and push "Pause/Cancel" and then start again 3x my machine will do the load and then just push that combo again at the rinse cycle once and at least I can get my laundry done.... may be a pain but definately better than having no washer or having to move it and replace it with another until they come and fix it.

  • OShag Feb 09, 2012

    Am I glad I found this discussion. I have been getting an F1 error code on my Whirlpool WTW6600SW2 washer for several months now. It would only happen when you started the cycle (any mode) and could be worked around by hitting cancel and then start a few times. Eventually it would start and then run to completion. I called the Canadian Customer Support number today and after mentioning the F1 code, the operator immediately booked my free repair for tomorrow. He said it was a known sensor problem and both the labour and parts would be free. Whatever. My washer is 4 years old and I don't have an extended warranty. I am also Canadian and we often get screwed on these types of recalls ("oh sorry sir, we are only covering that in the US"). Pleasantly surprised to have it covered. I can't fault Whirlpool's customer service even if I have my doubts now about their product reliability.

  • nancy289
    nancy289 Mar 02, 2012

    Wow! I'm dumbfounded. One of the lucky ones I guess! We bought our model WTW6300SWD Cabrio Washer in August of 2006 -- more than 5 years ago. After fighting the F1 error code for several months, I finally called Whirlpool customer service at 866.698.2538 and asked to schedule a repair appointment. When the representative asked for my model number, she immediately told me the machine had been recalled and they would send a repair service out with no charge for parts or labor. After more than 5 years! No discussion.

  • AnAudLife
    AnAudLife Apr 05, 2012

    ATTENTION CONSUMERS!!! Do NOT buy the Cabrio washing machine!!!!!! I've had mine for 4 years, paid a little over $1,000 for it. I'm getting the famous F1 error code that everyone else has gotten and Whirlpool is NOT standing behind their product, they told me all parts and labor will have to be paid by me, not Whirpool. It will cost $400 or more to repair it. For that money I could buy a brand new washer. When sooooo many people's washers are doing the same thing then obviously there's some sort of flaw, they need to recall and do the right thing by their customers. DON'T BUY A WHIRLPOOL, once they get your money, they don't care!!! Mine is model #WTW6600SW2

    Join the Facebook page about the Cabrio F1 Error Code, tell your story...get the word out, many people turn to Facebook for support with consumer issues, hold Whirlpool accountable!!! https://www.facebook.com/CabrioWasherByW...

  • AnAudLife
    AnAudLife Apr 05, 2012

    Facebook is a powerful tool against crappy companies and their crappy products...join the FB page for the Whirlpool Cabrio Washer F1 Error Code, it's located here:https://www.facebook.com/CabrioWasherByW... post your experiences, your photos, your repair receipts.

  • ganip2228
    ganip2228 Jun 04, 2012

    i also have the Whirlpool WTW6200SW2 and have been getting the F1 code of death also. Calling the 1-866-698-2538 number was very helpful our washer is 3 years old and this is the first time its happened. The woman on the other end was very helpful and had a service technician coming out to my house TOMORROW of all things to replace it at NO CHARGE sorry for the caps but who gets service in less than 24hours.... that was awesome. Thumps up to Whirlpool's customer service team

  • Victor Vogel Jul 18, 2012

    Since there haven't been any recent posts regarding the Cabrio F1 error code issue, I thought I'd add my recent experience. I called the number listed inside the machine, 800-253-1301. After three voice responses, I was placed in the service/repair schedule queue. Only five minutes later, I had a live rep (Levy) who took my model and serial number. My information on Whirlpool products I had registered popped up and he verified my info. It only took him 20 seconds and he verified my machine was one that was covered in full for repair. Two minutes later I had an appointment for the date and time I wanted (3 business days from the day of the call!) This is how customer service should be for every company. I recommend you have your product registered prior to calling as it really helps speed up the process.

  • Mike Smith Aug 10, 2012

    Well, Whirlpool will fix the F-1 code issue with repeated calls. But, ifyou try to get the machine fixed by an outside repair and the control board is still rotten, but the code changes to something other than F-1, you are out of luck. I can't get Whirlpool to fix my issue and wasted $250 on an outside repair man. I think Whirlpool sucks and am done with them. My repair guy has installed two defective boards and I'd better off with the F-1 code that could get fixed. Whirlpool doesn't value me as a customer.

  • baldi18
    baldi18 Oct 15, 2012

    Thanks everyone for all the insight. I have a Whirlpool Cabrio washer and dryer set that was bought in May of 2007. We also have had the F1 code display. At first we could stop/reset and restart but lately it takes 5 or 6 tries and or doesn't work at all. Thanks to this board, I was able to contact customer service and the ady I spoke with was very upfront about the issue. I did mention this board and that I knew there was a recall or quality control issue upfront. It took several minutes but she set up a service appointment and the parts and labor will be completely paid for. My model # for my washer is WTW6400SW2. Important to mention that I did call the recall helpline 1st from their website and after giving them the model and serial number, they said there was no recalls for it. In the end, it was the customer service number everyone mentioned that was able to solve my problem. Funny when I gave them my phone #, they were able to pull my washer model and serial # up without me telling them so they must have logged my call from earlier. Calling more than once just may be the solution. Until they see notes written on the account, they may be instructed just to play dumb?

  • bparrigan
    bparrigan Jul 04, 2013

    wow - i was ready to just go buy a new washer - maytag and i found this site - my washer also so into the f1 error code - i love my washer and didn't want to give it up so since its the fourth of july tomorrow i am calling whirpool and setting up a repair can't wait to see what happens.

  • Mary Beth
    Mary Beth Nov 22, 2013

    It is November 22, 2013. I just got off the phone with Aubrey from Whirlpool. I have been getting the F1 message for about 2 weeks now, right at the beginning of the cycle. She said they would cover the part but not the labor to fix it because it is NOT a recall issue. How do I get it covered like so many others seem to be? Help!!!

  • rob jones
    rob jones Jan 25, 2014

    Us too-F-1 Code. It starts immendiately at the beginning of the cycle and when we have 17 minutes left in the wash. I am so sick and tired of paying good money for what is supposed to be the quality equipment that in reality is nothing but junk.

  • snapphappy Feb 26, 2014

    The lid keeps unlocking on my Whirlpool cabrio washer.

  • Anonymous Mar 12, 2014

    wtw6200sw2

  • Anonymous Mar 12, 2014

    Cabrio Washer model wtw6600sw2

  • Anonymous Mar 15, 2014

    how to reset erre codes

  • Anonymous Mar 15, 2014

    what does this mean

  • Anonymous Mar 16, 2014

    whirlpool cabrio he washer error message F

  • Anonymous Mar 17, 2014

    F1 code on whirlpool duet dryer

  • Anonymous Mar 20, 2014

    F1 appears after 60 seconds then after hitting cancel/start, cancel/start, cancel/start at 17 and 14 minutes of EVERY CYClE since the day we purchased the washer and no help from Whirlpool EVER SINCE THE DAY we purchased it 8 years ago. No Help from The WHIRLPOOL repair people want $1800 to fix this issue I will NEVER RECOMMEND WHIRLPOOL. NOR EVR PURCHASE ANOTHER WHIRLPOOL PRODUCT they DONT CARE

  • Anonymous Mar 20, 2014

    f1 Code at start of ANy Cycle particularly Cleaning CyCle. Then f1 again at 17 and 14 minutes of any cycle. No satifaction or care from whirlpool today or at anytime since I purcashed ths washer 8 years ago

  • Anonymous Mar 22, 2014

    whirlpool cabrio washer wtw6400sw3 lid error

  • Anonymous Mar 22, 2014

    F1 error message when filling

  • Anonymous Mar 23, 2014

    f1 code

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39 Answers

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  • Contributor
  • 1 Answer

I have started a petition to be sent to the CEO of Whirlpool Corp., Jeff Fettit.
Follow the link, and please sign it! The more the better! Spread the word!
You may also copy and post it to any other groups/discussions about this problem.

http://www.petitiononline.com/cabrio08/petition.html

Thank you!!!

Posted on Aug 02, 2008

  • 15 more comments 
  • christinalal Oct 05, 2010

    I noticed that your post is 2 years ago, so you paved the way for all of the rest of us. Thank you! Whirlpool had no problem sending someone out free of charge to fix the problem. If it hadn't been for people like you, I'd probably be frustrated right now. : )

  • cjmeeks Oct 08, 2010

    I have had nothing but trouble with my Cabrio Washer and Dryer. I bought the machines in 2007 with extended warranties. If it was not for that I would have thrown them away. Since the warranty was out I have spent $300 on the washer, I am now getting a F1 code on the washer. I saw your post and just for the heck of it called Whirlpool. The were nice as could be (go figure) they are replacing the part and labor is at their cost, Thanks for your post!!!

  • Mikec0722 Oct 22, 2010

    Hello, I'm about to call Whirlpool for the famous f1 code how do I word it like you did to get free part and labor.
    Mike

  • stacieve Oct 29, 2010

    I have had my Cabrio Washer since 2006 and for the last 2 weeks I have been getting f1 error code. Thanks to this website and the people taking time to post their experiences I called Whirlpool and they said they would cover parts and labor. The repair man just left a few minutes ago and my washer is working fine for now. The repair man told me this part only lasts 3 to 4 years. Whirlpool needs to fix this issue these washers cost too much money only to last 3 to 4 years then needing costly repairs. I have another problem if anyone has a solution. When my washer was new it was very quiet now it sounds like an airplane taking off during the spin cycle. I have seen others had this problem but had not listed a solution. From what i have been reading these new HE washers and most of the brands not just one is having alot of issues. They need to address this.

  • 65Rick Dec 04, 2010

    We purchased our Cabrio washer in November 2006. The F1 error code began appearing during the rinse cycle a couple of months ago. A week ago it started appearing at the start. We called Whirlpool and they have scheduled a repair visit for Wednesday (today is Saturday). As with others, the rep didn't call it a recall (i suspect because Whirlpool is not initiating the replacements). There will be no charge for the repair

  • gregbooras Dec 20, 2010

    My Maytag MTW6500 T failed after 2.5 years. The error code displayed is F1. I ran diagnostics and error code 68 and 72 showed up.

    To fix do the following:

    Call Whirlpool at 800-688-9900.

    Let them know you have a Bravos or Oasis washer and you are getting a F1 error code.

    They will send someone out to replace the controller board for free!

    Replacement board number is W10189966

    You may have a different number in your maching, I had a W10130544. The W10189966 is the current replacement for your board!

    Best Greg

  • frndoggy Jan 12, 2011

    I bought my Whirlpool Cabrio washer and dryer in Nov of 07. About 2 month's after the one year manufacture warranty expired, I started getting the F1 code on my washer. I called Whirlpool right away, and they told me they could not do anything about it because my warranty was already expired. They told me it would cost about $300 to fix parts and labor. I said screw them, so I have been doing the pause start deal for over 2 years now. Recently I heard about the recall, so I called whirlpool and they told me they would fix it for free parts and labor. Another problem I have is, I broke the start key button from the control pannel. I guess from so much pushing the pause and start key. Now does anyone know if that should be covered as well. I tried fixing it myself but it's one of those things that's not fixable. The whole pannel has to be replaced because it's a little plastic part. Even if you put super glue on it eventually it will come apart again. Well I just hope they do cover it or this will be the last time I ever buy any whirlpool products.

  • alanwburton2 Jan 18, 2011

    I must also thank you. I have the exact same problem on a model 6400SW2. I called whirlpool, was nice, mentioned these posts and now Whirlpool is fixing the problem with no cost to me.

  • DWeeB1967 Jan 21, 2011

    I just called the phone number posted by gregbooras (800-688-9900 thanks Greg) and reported the same 'F1' problem with my Whirlpool Cabrio washer. The representative whom I spoke with, Jeff, scheduled an appointment for a repair technician to come to the house in a couple of days. Labor and part costs will be covered by Whirlpool. So, as of January 20, 2011, this is still a recognized issue with Whirlpool and they will still cover the costs. One note: When you call the number, you will hear a message stating that it is the *MAYTAG* service number. Don't worry - you are in the right place.

  • 69chevell Feb 05, 2011

    Thanks for the phone number I call and they said they would send out a tech at no charge to me and that they now they had a problem with this machine so if you are getting the f1 message call the number above

  • redleg2991 Feb 09, 2011

    I also have a Cabrio, and have been experiencing the problem as well. I just stand by the washer and wait until the tripple beep. Glad to know there is a fix and Whirlpool is standing their product. Whirlpool is a quality product and that is why I keep purchasing the brand.

  • AJ Horton Aug 04, 2011

    I just called, 1500 EDT on August 04, 2011. It is a known issue and they are still validly working on and fixing the F1 fault for free. Score one for the people that started this and the Whirlpool Co. for standing behind and fixing their items!

  • mrsvandee092 Aug 22, 2011

    I just spoke with Maytag/Whirlpool 800-668-9900 (thanks for the number) and my F1 error code problem will be fixed this Saturday when Whirlpool/Maytag is sending someone out to fix it and they are covering the parts and labor. My Cabrio continues to give the F1 3-4 times before the cycle starts and then again when there is 17 minutes left. So looking forward to it getting fixed. This is the first problem I have had with mine. Thanks for all the posts. good luck to all of you.

  • ughitbroke Dec 02, 2011

    It is Friday, December 2, 2011. I bought my washer model #WTW6600SB2 on March 22, 2007 at Best Buy (I bought a matching dryer too). I started getting the famous F1 code about 6 months ago around May 2011. I could hit the pause/cancel button over and over then hit start agian like the owner's manual said to do but the code kept coming back on each load and sometimes towards the end of the load cycle (17, 21, 23 mins left). I read this post and started to feel better. I hoped Whirlpool would cover it like most everyone else. I called 800-253-1301. I told the rep (Brittany). I told her about this post and what was happening to everyone else. I also told her that people were posting that it is a quality issue and a recall. She put me on hold to ask her supervisor about it. She came back and said yes, it is a known problem and that a service technician would be calling me Monday, Dec 5, 2011. She said the service call, parts and labor would all be covered and the reapir is totally free to me. Thank God for recalls!!! The funny thing is that I was washing a load while I was talking to her and I got another F1 while I was on the phone. She apologized a lot to me for the problems I was having. Thank everyone for posting and calling Whirlpool so this issue would become a recall. Btw, my washer is out of warranty and I never had an extended warranty if that helps anyone to know. The call only took about 15 mins to wait on hold and talk to the Whirlpool Rep. It was a piece of cake..... Not too shabby... Bravo Whirlpool!!!

  • Mary Beth
    Mary Beth Nov 26, 2013

    You have had way more luck than I have had. I have been on the phone about 8 different times,with countless different departments and people. They will NOT cover the repair only the part. My question was if it is a known problem, send me the part we will repair it on our own. They will only send part with their service repair man and they cant give me a total of the cost because they don't know how long he will be here for. Very disappointed in whirlpool and will not be purchasing any more of their appliances!

  • Bryce Key
    Bryce Key Mar 28, 2014

    I just called and they are paying for the part and not the labor. i will take your advise above and share my story with the bbb.org. I have already signed the petition.

  • Gary
    Gary Aug 23, 2014

    I have a Cabrio washer WTW 6400SW2. Purchased it 07/01/07. So its 7 years old and very lightly used. In the last 30 days I was getting the F1 error. I called and they said out of warranty and control panels and parts and labor would be about $500. I found this site and kept researching. When I called the service number 800-253-1301 they said it was out of warranty at first. Then after a few days I called back and asked for a supervisor. After I told him I found this site, they know F1 failure and a class action law suit, he tried to offer me first 25% off parts only, I said no. Then he offered 50% parts only, final offer which was good for 2 weeks. I kept reseaching and found from this site the corp office # and called. 269-759-6775 and spoke to a woman in the corp office staff dept. After pleading my case nicely, but firmly, after one week of calls and e-mails, I got my washer fixed at no cost to me. They replace both control panels and other part. I hope my story and info helps somebody else. This sites information helped me greatly.

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Whirlpool Cabrio F1 error code - NOW A RECALL ISSUE! model # WTW6600SW2

  • I called Whirlpool 1-800-253-1301 today 10/15/08 and they said the F1 issue is now under a recall.
  • Whirlpool scheduled a repair service -during our phone call- to repair this under a 'recall' & at 'No Charge' to me.
  • I'll let you all know how it goes after the repair..

Posted on Oct 14, 2008

  • 5 more comments 
  • beansaregood Oct 24, 2008

    10_24_08 Service update...see the above problems if you are interested

    Cabrio F1 Error Code Recall update 10_15_08...Model # WTW6600SW2


    • The part arrived to my house in a few days...

    • Service was here today and the tech knew quite a bit about the F1 issues & parts problems...

    • Here is the newest part # W10189966 Rev A for the revised unit board assembly (according to the Technician today.

    • Good luck & thanks to those who posted info, it really helps to share our info

  • beansaregood Oct 24, 2008


    • I forgot to mention that the service was 'at no charge'. Parts & Labor were covered by Whirlpool!!!!

  • christinalal Oct 05, 2010

    I just called and repeated what you stated. They were happy to send a repairman out tomorrow to fix it for free. The girl said it was not a "recall," but since some machines were having this issue, Whirlpool wants to take care of its customers. Anyway, the girl was very nice and happy to be of service. When my dishwasher finally dies, I will be buying a Whirlpool. Thanks for the advice (and to all who posted on this site).

  • hosstina Oct 06, 2010

    I called today on a Cabrio that I purchased in October 2006; when I explained the F1 problem and provided the serial number, the Whirlpool rep offered to complete the repair at no cost to me "parts

  • kimdunman Jan 18, 2011

    Thank you so much for this info! Mine just started this today and thanks to all of you, I immediately called and they are sending a repair person out tomorrow and all is covered! I ensured to ask if I needed any type of code for the repair service for them to know that I am not liable for the charge, my service rep said NO so hopefully all will be good!

  • wishicldfxit Apr 28, 2011

    F1 error code. I called once, and the operator was of no help, looked at all the comments on here and gave it another try. called again and the second operator didn't even hesitate when she said it would be covered! Now to get the repair people here and get it fixed as promised. wish me luck!

  • catpatterson
    catpatterson Sep 28, 2012

    When calling in.. choose 3 for Recall instead of just Service, might ensure quicker favorable service.

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PROBLEM SOLVED!

I started noticing the F1 error on my Whirlpool Cabrio washer upon starting a load... Obviously, the same problem that so many hundreds of others have already noted here. After reading through several of the posts here, I did the following and Whirlpool picked up the tab for parts & labor, no questions asked.

  1. Write down your washer model, serial number, and purchase date.

  2. Call Whirlpool Customer Service at 800-253-1301

  3. Choose the option to Speak directly with an Agent

  4. Tell them that your Whirlpool Cabrio washer has been receiving the F1 error code repeatedly, with the same symptoms as reported by hundreds of other customers online. You were told that there is a recall for this known defect in the control board, and are requesting that Whirlpool fix the problem including parts & labor.

That's all I had to say. The agent put me on hold for 30 seconds and arranged for a local appliance repair company to come to my house and fix the problem. I called the appliance repair company immediately after talking to Whirlpool, to confirm that they got the authorization for Whirlpool to pay parts & labor, and also to give them the part number that I knew they'd need ahead of time to save them a trip - they still made two trips.

If for whatever reason the Whirlpool agent is giving you trouble, keep your cool and inform them that you are 99% certain that this is a manufacturing defect and that if they fail to stand by their product, you will be taking your case to the Better Business Bureau.

I hate to see all of the stories on here about people having had to fork out hundreds of dollars to address this issue. I'm glad that I didn't start getting this error until now, after it's become a very well known problem... but I do feel for those of you who ended up having to pay more of your own money to fix a problem that shouldn't even exist in the first place.

Good luck!

Posted on May 13, 2009

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  • elizabe81263
    elizabe81263 Sep 11, 2012

    Thanks so much!! I just called and they knew about the issue, but instead of referring to it as a "recall" they referred to it as a "quality control" issue. Either way they covered everything.

  • pope_bosephu
    pope_bosephu Jan 24, 2013

    Your step by step instructions proved golden. Whirlpool sent out a repair guy and replaced the part for free!

  • Becky S. Feb 15, 2013

    When I called about a year and a half ago, this was not a recall issue. But about two months ago I called again, and miraculously, it was! Just had to live with that durn F1 code for a couple of years first.

  • Kathy Aug 26, 2013

    For what your saying is of no help now as they changed what they are helping with. I called and after a month of dealing with these people they are not willing to pay for the repair call only the part and they are not willing to help even in the littlest bit. I will yell it from the top of my lungs to never buy a whirlpool product again that includes the washer/dryer, fridges,microwaves and any other appliance they make after they moved out of the Minnesota area many years ago they have went down hill. I would not recommend them to anyone. All these people who have said they have done it for free either got lucky or lied about what they had to pay for. I am really dissapointed in whirlpool and saddened by the fact they dont stand by the products that cost people so much money. I could have purchased a cheaper washer/dryer set but liked the look and what this had to off but after only 5 years having to put over $129.00 my share for labor and $300. in parts is this really worth it let alone is this my fault no so it would be just as cheap for me to purchase a different washer and never to have to deal with whirlpool again. These machines and the F1 codes should not be doing thee problems and whirlpool not standing by the product is down right infuriating.

  • Mary Beth
    Mary Beth Nov 26, 2013

    I completely agree!!!! I will not be purchasing another Whirlpool product ever again!

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I telephoned Whirlpool at 1-800-253-1301. Whirlpool acknowledged the F1 fault and will send a serviceman, free parts and labor, to correct the problem concerning the "famous" F1 fault. This is even for washers out of warranty! This concerns model WTW6600SW2 washers. Be sure to get the authorization code from them so the service person cannot argue about costs. Hope this helps.

Posted on Nov 03, 2008

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WE BOUGHT A CABRIO AND BROUGHT IT HOME, HOOKED IT UP AND GUESS WHAT? THE F1 IS FLASHING. IT IS NOT EVEN ONE DAY OLD. WE SEARCHED ON THE INTERNET FOR SOLUTIONS AND FOUND ONE. JUST THOUGHT I WOULD SHARE WITH YOU ALL. ON THE BACK OF THE MACHINE, TAKE THE BIG SILVER COVER OFF THE BACK AND THEN TO YOUR LEFT TAKE OFF THE WHITE COVER OVER THE TWO HOSES. OUR CLEAR HOSE WAS CRIMPED. GET THE CRIMP OUT AND CAREFULLY PUT THE WHITE COVER BACK MAKING SURE NOT TO CRIMP THE CLEAR HOSE, PUT THE SILVER ONE BACK ON AND YOU SHOULD BE GOOD TO GO. GOOD LUCK......IT WORKED FOR US.

Posted on Sep 17, 2008

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  • 552 Answers

Hello,
Here is a video that will help you out tremendously.
http://www.appliancerepairlesson.com

Posted on Feb 26, 2011

  • cristofer joker Mar 26, 2013

    HI!!! a got a problem whit my cabrio whirpool washer, it dont wanna drain or spin... when i put it in that cycle to make a prove, it lock, then the drain pump start, later the basquet estar to do a little move forward and backward, and here is the problem the pump never stop neither the basquet, the timer stop in 13 minutes and after like 5 minutes apears the SD code.... i put out all the water pulling out the drain pump, the drain pump works perfectly, the washer dosent have water... and steel the proble... what cna i do? i need options because im from venezuela and the mdf "tecniques" on this machines just wanna money and they dont know how to fix it... i repaired it two times before whit the manual... but in this case i dont know what to do... sorry about my English

  • cristofer joker Mar 26, 2013

    i cant call for a technique beacuse they wanna stole me ... and i cant change the main card like you beacuse i cant found it and if i found it it cost 700 dollars... (in my coin a lot of money)

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Called 1-800-253-1301, spoke to a woman named Valerie in customer service. They said they had a quality issue associated with the F1 fault code and that they would take care of the parts and labor free of charge. My machine is 28 months old.

Posted on Apr 19, 2009

  • Patricia Jun 28, 2013

    F1 error - I called the customer service number. Whirlpool contacted a local repair company and they came out and fixed my issue free of charge! I've had this washer since 2006 and this is my first issue (June 2013). I use the washer constantly as I have family of five and LOVE this washer. Hope to have many more years of issue-free washing.

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As outlined in another post, this solution worked perfectly. Was on the phone a total of 6 minutes and have a scheduled maintance appt. set w/ no cost to me. Was advised this now being handled under a special project and I did not even need to go into detail w/ the agent other than what the specific error code was.

  1. Write down your washer model, serial number, and purchase date.

  2. Call Whirlpool Customer Service at 800-253-1301

  3. Choose the option to Speak directly with an Agent

  4. Tell them that your Whirlpool Cabrio washer has been receiving the F1 error code repeatedly, with the same symptoms as reported by hundreds of other customers online. You were told that there is a recall for this known defect in the control board, and are requesting that Whirlpool fix the problem including parts & labor.

Posted on Jan 05, 2010

  • cristofer joker Mar 26, 2013

    HI!!! a got a problem whit my cabrio whirpool washer, it dont wanna drain or spin... when i put it in that cycle to make a prove, it lock, then the drain pump start, later the basquet estar to do a little move forward and backward, and here is the problem the pump never stop neither the basquet, the timer stop in 13 minutes and after like 5 minutes apears the SD code.... i put out all the water pulling out the drain pump, the drain pump works perfectly, the washer dosent have water... and steel the proble... what cna i do? i need options because im from venezuela and the mdf "tecniques" on this machines just wanna money and they dont know how to fix it... i repaired it two times before whit the manual... but in this case i dont know what to do... sorry about my English

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Thanks for the valuable information regarding the recall. I purchased my Cabrio way back in April 2007, but recently began having the F1 error code problem. After researching the problem online, I came across this information here and decided to try and call customer service about the recall. I just wanted to inform anyone else that may come along and worry it's too late, that it is not. They are still honoring the recall for repair. Thanks again.

Posted on Apr 08, 2013

  • 2 more comments 
  • Michelle Jun 28, 2013

    We purchased our cabrio in feb 2007, so expensive. Got the F1 error message for the first time last week. Glad to know its not too late. Sure hope its covered. Thanks for the information!

  • Libbie Nickell Aug 21, 2013

    I purchased our cabrio in 2007, just began getting f1 error code. Service agent and her supervisor both state they are covering parts only. We are being asked to pay for labor. Is this what you experienced having just had yours serviced in june of this year. Thanks for your reply

  • RoyDMercer Oct 01, 2013

    I have the WTW6400SW2 model also. I just fixed my matching dryer and this watsher suspension previously....big pain in the rear! Now I am getting F1 code. I called the service line and they said I am not covered by recall but will schedula a service appt. at my expense. I guess Whirlpool isn't standing by their products anymore. Since I've already repaired each of these units, it looks like the quality just isn't there anymore as well.

  • winnie stewart
    winnie stewart Oct 23, 2013

    Same thing happened to me. I purchased my Cabrio Jan 2007 and just recently began getting the F1 Code and it is only getting worse. Whirpool will not pay for anything but the part and will not acknowledge a recall. On top of that she states I cannot speak with a supervisor as she has the final word and this is all they are willing to do. Very frustrated and disappointed in Whirlpool!

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I just had the mother board replaced today, at no charge. A faulty chip in the mother board is the issue with the F1 problem. There are two other parts that are recalled, however Whirlpool will not contact you about them. I think it is a ring-tub wash platform (the bottom piece). They should both be replaced free of charge, You will just have to ask about them in order to get them fixed. The 800 number should be in your manual or just scroll down in the post to find it. The parts will be mailed to you over night and the repair for the F1 problem doesn't take long at all. 30 minutes tops. Hope this helps.

Posted on May 12, 2009

  • cristofer joker Mar 26, 2013

    HI!!! a got a problem whit my cabrio whirpool washer, it dont wanna drain or spin... when i put it in that cycle to make a prove, it lock, then the drain pump start, later the basquet estar to do a little move forward and backward, and here is the problem the pump never stop neither the basquet, the timer stop in 13 minutes and after like 5 minutes apears the SD code.... i put out all the water pulling out the drain pump, the drain pump works perfectly, the washer dosent have water... and steel the proble... what cna i do? i need options because im from venezuela and the mdf "tecniques" on this machines just wanna money and they dont know how to fix it... i repaired it two times before whit the manual... but in this case i dont know what to do... sorry about my English

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I have had the same problem with my Whirlpool Cabrio washer (Model WTW6600SW). After reading the blogs on this website, I called Whirlpool today (1-800-253-1301) and explained the problem and that I had read numerous things online that indicated a recall on this machine. After looking into it, the representative arranged for a service call in a week with the parts and labor covered. I would suggest giving this a try.

Posted on Jan 14, 2009

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I called Whirlpool 1-800-253-1301 beginning of December and was able to get a tech out to verify the issue I have is the F1 error recall everyone is having. I did have to mention to the Whirlpool rep on the phone that I heard this was a recall. He did not volunteer this information. I also mentioned this would be a covered expense by them. He agreed and was able to get someone out within a week. The tech had to order the part and rescheduled the next week. It was mailed to my house and tech installed it. The tech was also very polite and knew this was happening to a lot of these washers. It is working beautifully now. Everything worked out thanks to everyone that has posted.

Posted on Jan 09, 2009

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I also was having the F1 code displaying before my wash load started and also twice with 19 mins left on EVERY cycle. I read the manual and said to check for hoses being crimped and other suggestions, didn't solve the problem and decided to check online and wow, so many people with same issue! We bought our washer in July of 2006 and I read some of the other comments and noticed that mostly everyone's comments were a few years ago. It is now 2013 and figured if I call Whirlpool and let them know about the F1 code they would tell me our washer is old and it's a wear and tear issue, and of course our warranty expired awhile ago. I decided to call anyway and God was on our side!! The service rep. was very polite and I just gave him our home # and he had all our information, date when purchased and all, didn't have to provide with model # or anything. Service guy is coming on 2-18-13, just a few days from now and best of all FREE OF CHARGE!! So it doesn't hurt to call Whirlpool 1-800-253-1301. Thank you all who have taken the time to post your comments, it does help someone else in this world going through the same problems, we"re all helping each other! I would encourage you to call and try again if a service rep is not helping you the first time.

Posted on Feb 13, 2013

  • maximumpain
    maximumpain Apr 18, 2013

    They are fixing mine, too! No charge. I called the 800# you mentioned and they gave me no problems at all! They were quick and courteous. Now Im wishing that Id called and checked for recalls before I had it fixed the FIRST time! And Im wondering if it will be fixed for good now, or if it's going to pop up on me again in a couple of years ago....

  • Debbie
    Debbie Nov 21, 2013

    I think we also bought ours in July of 2006. It is now fall 2013 and the F1 error has been happening for a year now. I am actually doing a load of whites right now and it still has 35 minutes left in the cycle and has errored at least 30 times. I am calling in tomorrow. I hope to report back with good news (repair at no charge)

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I have a Whirlpool Cabrio Model # WTW6300SW0 that gets the F1... it started a couple months ago... and now I get this error a dozen times during one wash cycle. This only started 1.5 years after purchase date from Lowes in California. I called into Whirlpool at 1-866-698-2538 and gave them my model # and serial #. They are aware of the issue. She was very responsive. They are sending out a tech to repair the washing machine. Whirlpool will pay for parts and labor so no cost to me. Today is Saturday and they will be here in 2 days time, Monday to repair. If you have not called in recently, I would call to see if they will repair at no cost to you.

Posted on Feb 14, 2009

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Just called customer service (1-866-698-2538) and there is a recall on this product. They are sending a service repair man to fix the problem, free of charge. All you need to do is call and let them know your issue and they will schedule someone to come out! Merry Christmas! :-)

Posted on Dec 04, 2008

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Just called whirlpool (800-253-1301) to complain about the F1 problem i get at the beg of the cycle and at 18 & 17 minutes and they are sending someone out monday to fix the problem and they are picking up the parts & labor. I've called numerous times over the past year or so. Thank you to whoever has been pushing this issue. If you have the same problem, please call & they should take care of you.

Posted on Sep 26, 2008

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I called customer service and spoke with a representative who told me my model #WTW634OWWO was not part of the recall. I politely asked for a supervisor who said there was nothing they could do for me. I explained that I would be reporting to the BBB and also calling the corporate office to no avail. Thankfully, another poster included the number for the Executive Offices 269-923-5000. After explaining the situation, I was told Whirlpool values their customers and would cover the repair free of charge, regardless of warranty or recall. My appointment is scheduled for Monday morning!

Posted on Feb 14, 2013

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Thanks everyone for all the insight. I have a Whirlpool Cabrio washer and dryer set that was bought in May of 2007. We also have had the F1 code display. At first we could stop/reset and restart but lately it takes 5 or 6 tries and or doesn't work at all. Thanks to this board, I was able to contact customer service and the ady I spoke with was very upfront about the issue. I did mention this board and that I knew there was a recall or quality control issue upfront. It took several minutes but she set up a service appointment and the parts and labor will be completely paid for. My model # for my washer is WTW6400SW2. Important to mention that I did call the recall helpline 1st from their website and after giving them the model and serial number, they said there was no recalls for it. In the end, it was the customer service number everyone mentioned that was able to solve my problem. Funny when I gave them my phone #, they were able to pull my washer model and serial # up without me telling them so they must have logged my call from earlier. Calling more than once just may be the solution. Until they see notes written on the account, they may be instructed just to play dumb?
Thanks again----Jeremy, IL

Posted on Oct 15, 2012

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Just got off the phone with Lisa (x - 8219) from Whirlpool and she told me, as stated earlier, that this a known quality issue with this washer. She told me (didn't have to ask) that parts and labor were covered. Then contacted the repair company to confirm this information, which they confirmed. They will be out next Thursday to repair my washer. Thanks everyone.
Jason

Posted on Jun 08, 2010

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Same F1 problem within 2 years of having the Washer.  Mine is a WTW6600SW1 (not 2) and I called 2 days ago to have a $70 diagnostic visit scheduled.  They came today and within 1 minute of looking at the machine the repair person told me that I needed a new power board.  This was before he ever took anything apart.  After he confirmed that was indeed the problem he gave me an estimate of $398 to replace the part (labor and part).  I declined his "generous" offer.
I then called Whirlpool and gave them a list of all of the Whirlpool model numbers I have in my house, (frig, microwave, oven, dishwasher, dryer, and washer). After waiting a long time for the agent to come on the line I gave her my washer model and asked her to guess why I was calling.  She guessed on the first try.  I was so sweet and polite and requested that they consider picking up the cost of the repair and part for my washer that is less than 2 years old.  She accepted and is sending out another repair person tomorrow to fix it on Whirlpools dime.

Posted on Jan 08, 2009

  • lmo200 Aug 24, 2010

    I have a Cabrio WTW6600SW1 and i have had the F1 error for a week now. I purchased the unit 3 years ago. I am happy to find this site.

    I call 800-251-1301 and Demitris answered and said she would send a repair company out to fix the problem as soon as possible. The first date she had was three days out.

    She said it would be no cost to me and would be happy to get it repaired. We had registered our unit with Whirpool and did not have to have the date of purchase. I just had to confirm the Model and Seriel number.

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Hi,
We bought this washer about a year ago and we are now experiancing this same issue F1 code. I have a home owners warrenty that cost me 55.00 per repair. I will do this only once and I will file a complaint with the bbb. Thanks for posting this for all the rst of us.

Posted on Sep 12, 2008

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I had Sears come out and they installed a new board it cost about $400.00 but it resolved the problem

Posted on Feb 18, 2009

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Won't cover the labor!!! Model WTW6600SW2. Very unhappy based on all the comments above. Spoke with Brandy at 800-253-1301 and then her supervisor (Sherri - ID number 13162). Supervisor said based on my unit's serial number and the fact that it was purchased 12/31/07, they would only cover the parts, not the labor. Supervisor said there is nothing else she can do. Any suggestions? I went ahead and scheduled the appointment, but am open to suggestions on how to recover the $129 + tax labor charge. Thanks!

Posted on Aug 07, 2013

  • Gary
    Gary Apr 02, 2016

    Sorry, but you should been more persistent, my 6400 was from 2007 and way out of warranty they 1st told me what they told you. I kept pushing and kept going up the chain of command. Finally, they agreed to fix free of charge. Now, 2 years later my unit was shaking like crazy and getting a UL error code. I did research and found it was probably the 4 suspension rods and watched how to replace on YouTube. I wasn't calling for service because I knew it would be expensive to fix. I figured I would try to fix myself. If it didn't work, I would just go and buy a new, non Whirlpool unit. The parts cost me $55. To my surprise, I actually installed them correctly and it fixed the problem. Although it took me a lot longer than the video showed, and I cut my arms up, I'm glad I tried and it worked. Plus I probably saved myself couple 100 dollars.

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I am having the same F1 issue and contacted Whirlpool today. They said thsi is considered a "special project" and is not a recall. They said they would send someone out and cover parts and labor, but that I would be responsible for the service call fee and cost of diagnostics. i think this is ridiculous and they should cover the full cost. Have any others had this same issue or did they also cover the service call/dianostic fees?

Posted on Apr 08, 2013

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Over the last few weeks, I've also been having an issue with the washer stopping and beeping with the "F1" error code displayed- during the start of the wash cycle. I just called the 1-800-253-1301 # and my washer model/serial # is covered for a free control board replacement, including labor. I have the Model WTW6300SWO/Serial CT2970783 washer that I purchased in the fall of 2006. The rep, April, was very nice and was able to schedule the repair within 3 days. Thank God I found this website! :) Now we just need our Cabrio dryer fixed. It takes HOURS for one load to dry. Never again am I buying Whirlpool!

Posted on Feb 18, 2013

  • Gary Graunke
    Gary Graunke May 02, 2014

    I just called the number, gave them the model WTW6300SW and serial CZT3870234, and they knew when and where I purchased the washer. However, they said there were no recalls or issues with this product. They wanted to sign me up for a diagnonstic service 1 year warranty for $300+.

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Great solution - today (June 21, 2012) I called and simply gave them my model number and serial number and explained the "F1" code and said that there was a recall and it was a known defect with their control board . . . they put me on hold for about 2 minutes - came back and scheduled me a complete repair on them for this Saturday - It was great and they were very nice. Mind you, I bought my cambrio in 2006 - so it is going on 6 years old. They must have a true recall on this now . . because they didn't even mention the age of the machine or for the fact it was totally out of warranty. Good to know. Hope this helps someone else . . .

Posted on Jun 21, 2012

  • Dawn Hanson Jun 21, 2012

    Great solution - today (June 21, 2012) I called and simply gave them my model number and serial number and explained the "F1" code and said that there was a recall and it was a known defect with their control board . . . they put me on hold for about 2 minutes - came back and scheduled me a complete repair on them for this Saturday - It was great and they were very nice. Mind you, I bought my cambrio in 2006 - so it is going on 6 years old. They must have a true recall on this now . . because they didn't even mention the age of the machine or for the fact it was totally out of warranty. Good to know. Hope this helps someone else . . .

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I received a service call immediately when I reported making a legal claim and seeking action. The man came and spent 2 minutes under washer and 'tightened a screw" then left. Did not try washer. It started again and I called Whirlpool again. Spoke to a supervisor and again I got a visit. Man changed out a few parts then left with no testing. It id not work. I called Whirlpool 5 times then I called the extended warranty folks. Since I had repeat service calls for the same issue, they filed a claim for me with Whirlpool. I had copy of receipt then one day a check came in the mail to buy back my washer. I now have an LG and works flawlessly now for a year.

Jim

Posted on Sep 19, 2011

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I had the same problem with my Whirlpool Cabrio. (F1 error code)Thanks to you guys, I called 1 800 253 1301 and the problem will be taken care of free of charge.Whirlpool help desk took care the problem in just a few minutes. Just a little inconvenience to schedule a repair person.

Posted on Dec 29, 2009

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I bought Cabrio in November of 2006, model WTW6600SB0. About a month ago I started getting the F1 message also and it has been getting worse to get my machine to start. I called 800-253-1301 and within 5 minutes they had an appointment scheduled to have a technician come out to fix the machine completely free of charge. I was a little worried since I never registered my product or bought the extended warranty that it wouldn't be covered but they somehow had all of my information and were great about getting it fixed immediately.

Posted on Dec 28, 2009

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I Have a Cabrio washer that is flashing the F1 code as well. I called the customer service number and I must say I am VERY impressed with Whirlpool. They are sending someone out to fix the problem free of charge! She said they are aware of a "quality issue" and are making sure to take care of it with the free parts and labor. Therefore, I still love my whirlpool Cabrio!
While I have to wait a few days for a repair man, I have found that pressing the "pause" button and then the "start" button sends the machine back into the cycle. Sometimes it takes a few trys but it works for now until I can get my machine repaired.

Posted on Nov 18, 2009

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I just called the 1-800-253-1301 number about the F-1 error code.I talked to an agent named Dustin who, after hearing F-1, scheduled an appointment the next day for repairs at no cost to me.

Posted on Nov 02, 2009

  • brucefl Dec 02, 2010

    Worked for me too! Charming young lady named Sharon heard my woes about F1 and scheduled an appointment the following day for no charge parts and labor repairs. Company called "The Appliance Guys" did the job. I'll stick with Whirlpool. I like their products and I really like their attitude about customer service. I am also super sold on www.fixya.com. Thanks a million (or at least what ever it would've cost).

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Ok, the deal is that the recall is on the 6600, not the 6400.

When I called and explained the same F1problem that everyone has, my customer service guy told me the part was under warranty, but not the labor. I persisted (calmly) and he finally suggested that I talk to a supervisor, who quickly approved parts and labor for my 2 1/2 year old 6400 even though it wasn't part of the recall.

The first guy told me that he has a protocol to follow and can only do so much. So don't start yelling at the first person you talk to. If you don't get the answer you want, just ask for a supervisor. The first guy even thanked me at the end for being so calm and polite. He said so many people just start to go off...very nice kid, but only had so much power.

Posted on Sep 03, 2009

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Http://www.whirlpool.com/custserv/index.jsp

Go to the contact number in the lower right, don't bother with technical assistance, just get to an agent. I said I had 1500 websites with 10 or more complaints per site and this was a recall issue, if they weren't aware of it. She stalled until I suggested that I speak with a supervisor and possibly start emailing people in the company. She didn't even ask for my model number or any information. The only caveat I have is that I did register the machine when I bought it; I don't know if that matters.

EIther way, parts & service are free, and it will be fixed Monday (today is Saturday). The lady was friendly- I think she was just stalling to see if I'd demand it be fixed for free.

Posted on Aug 08, 2009

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We had the same F1 issue with our washer, The tech came out after calling WhirlPool and he didnt even know that this was an issue, Whirlpool didnt issue a service bulletin about this recall?? Imagine that..... Anyways after the tech got here he determined it was the board and said it was going to cost me like $139.00 or something like that anyways I told him that when I called whirlpool they said this was a known issue and would be covered on a recall anyway the tech argued with me until I called Whirlpool and put them on speaker and got it cleared up that way, The tech called his tech support and they tried to tell him that this was not covered and this problem was caused from putting too much soap in the washer and it wasnt covered. Anyway that guy had to call Whirlpool to verify and get some kind of Special number to bill it too. The tech finally got everything on the straight and narrow and the new board is ordered and there is no cost to me, Over $300.00 all together that Whirlpool is picking up. Just waiting on the tech to come up next week to install the board when it comes in.

Hope this helps some of you. Call WhirlPool they are finally stepping up to the plate!

Posted on Oct 22, 2008

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UPDATE on the F1 failure code!!!

Cabrio washer now 19 months old.

Sent my name and other info to the lawyer listed in the post on this site that was supposed to be handling a class action; never had a reply or ackknowledgement from them. Had sent my name to be included in the lawsuit after getting off the phone with whirlpool and they had only wanted to do a 15% off the replacement card.

After reading the post today from beansaregood advising of a recall, I called Whirlpool and lo and behold the service agent advised the soonest they could get a repair person out would be tomarrow. Actually to soon, scheduled for Thur AM and confirmed twice that there would be absolutely no charge for anything.

Posted on Oct 14, 2008

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  • CWLarimer Oct 22, 2008

    Service Tech arrived Am 10/16/08. My wife called me to let me talk to him because he wanted $68.50 for the service call.

    Story goes like this: He of course arrived without a replacement board, he troubleshot and determined that it was of course the control board. He attempted to order the board and was directed to a third party site which he said was out for training that day. He wanted $68.50 for the service call, I explained that Whirlpol advised that there would be absolutely no charges for anything; no charges for anything. He attempted to explain that yes they had recieved the order from Whirlpool which stated that there would be no chages but it was out of warranty and his office advised him to collect it on his ticket. I refused and while I was on the phone he called his office and they told him that yes there would be no charges, they would collect from Whirlpool. He advised that he would order the part and when it came in he was to call my wife to schedule the replacement install, if there was any problems;;; any problems, then he was to call me. Been a week, haven't heard a word from anybody, Whirlpool or the national service company. Intend to call Whilpool next week as have to many comitments for the next 4 days. "As The Saga Turns" Will provide4 updates then.

  • CWLarimer Nov 15, 2008

    Final Update!!!



    Called Whirlpool for update on the repair as we had heard back nothing from the service company. Service company advised that they had ordered the part and should be in in a couple of days. They called and scheduled for the 4th of November and lo and behold they showed up and replaced the control board and everythiing has been working fine since. Absolutely no charge for anything!! which iws the way it sould be.

    I feel sympathy for the people that had to pay for service calls or any portion of the board, evan worse is all the Whirlpool people that are losing their job with the factory shutting down, goes to show you how a moron at the top can ruin a company and many peoples lives in the process.

  • CWLarimer Nov 15, 2008

    1-800-253-1301

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You need a new mother board, the ones installed are faulty. Had mine replaced today, on my 19 month old washer. Whirlpool paid for everything, because thy no they are faulty. Call them, if it dosen't work, file with the BBB. I had a response within 4 days.

Posted on Oct 02, 2008

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Http://nashville.app.bbb.org/complaint/new/0573


If you follow the prompts on this link, you can find the appropriate Better Business Bureau to file a complaint with on these Whirlpool Cabrio machines. The corporate location for Whirlpool is listed as the second listing on the BBB site. They are located in Benton Harbor, Michigan. You search by company name, and I believe this listing is the second one on the list. Following the prompts, you should be redirected to a Chicago bureau or a different bureau that is appropriate for handling your complaint. I hope this helps someone.

Also, please, please sign the petition that is being circulated online with regard to this matter. There is strength in numbers. Here is a link:

http://www.petitiononline.com/cabrio08/petition.html

Thank you and have a blessed day.

Karen

Posted on Oct 02, 2008

  • ckboles1
    ckboles1 Oct 22, 2008

    My warranty expired and fifteen days later - mine started with the F1 message. The people at Whirlpool are being very nice about this, and even with mine having been out of warranty for six months, they still had it repaired at no cost to me. I think it just took a lot of time and a lot of complaints. they had no record of my first two phone calls, however. The lady was upset that I'd filed a complaint with the better business bureau. But honestly, I think that's how I got my solution so quickly. I filed the complaint and had Whirlpool calling me less than two days later. A word to the wise - make sure any of you who do this THAT YOU HAVE YOUR MODEL & SERIAL # HANDY AND THE EXACT DATE OF PURCHASE FROM YOUR RECEIPTS OR RECORDS. They will not proceed without this information. But, two days after I provided the information, my machine was fixed!! I don't know what to do with myself now!!! :) Good luck everyone.

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I have had a problem with the F1 code. After a few calls to whirlpool I got a nice lady in service and she authorized a 1 time part replacement. I told her I wanted the motherboard. she said it was on backorder...I got it the next day in the mail and installed it and everything is fine again....I checked my mail today and I had another motherboard in my mailbox. Thanks Whirlpool.

Posted on Sep 16, 2008

Called Whirlpool customer service Friday afternoon in an attempt to get a replacement control board. They were willing to give me 15% off the board, told them no thank you and that if that's all their willing to do will be advising the lawyers to include me in the class action suit; which I did.

Posted on Sep 14, 2008

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jgwhomeequip
  • 1902 Answers

SOURCE: Whirlpool Cabrio Washer Error message code F1

Whirlpool did a recall on this problem here is there number try this first. Whirlpool 1-800-253-1301
On a number of ranges this can mean a number of things, the most common being a failed ERC(EOC, Clock assembly)or a faulty touchpad. Firstly if you are using a recent Maytag range it may pay to test the oven sensor as described above as this may cause an F1 error if faulty (may apply to some other ranges as well) this is not a common cause but is worth discounting. To check the ERC and touchpad

  1. Disconnect the power
  2. Gain access to the back of the ERC
  3. Disconnect the ribbon cable that connects the ERC to the touchpad
  4. Check nothing will short when power is reconnected
  5. reconnect the power and switch on
  6. Watch for F1 and listen for the beep
  7. If you get the F1 and the beep this means the fault is with the ERC and it will need replacing
  8. If after 30 mins you do not see the F1 error and hear the beep, replace the touchpad

Posted on Feb 14, 2009

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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Thanks for using FixYa. Error F1 indicates primary control failure and to resolve this you'll have to replace the machine control assembly. This error should be fixed by whirlpool as its a common issue with whirlpool Cabrio washers, you can call 1-800-253-1301 whirlpool will send a tech. to fix it and pay for the part. Please rate the solution if the issue is resolved or post a comment for further assistance.

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Oct 26, 2010 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

Whirlpool Cabrio Washer Error message code F1


Keypad/User Interface Failure

F then 2 flashes when in:
Diagnostics Test mode if a stuck key is detected.
Standby mode if there is a user interface mismatch.
DISPLAY (Saved Code) EXPLANATION AND RECOMMENDED PROCEDURE

Console and Indicators
This test is performed when any of the following situations occurs during the Console and Indicators Diagnostic Test:


None of the indicators light up No beep sound is heard Some buttons do not light indicators None of the indicators light up:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P11 connector is inserted all the way into the machine/motor control.
2. Visually check that the user interface assembly is properly inserted in the console assembly
3. If both visual checks pass, replace the user interface assembly.
4. Plug in washer or reconnect power.
5. Activate the Console and Indicators Diagnostic Test mode to verify repair.
6. If indicators still do not light, the machine/ motor control has failed: Unplug washer or disconnect power. Replace the machine/motor control assembly.
Plug in washer or reconnect power. Activate the Console and Indicators Diagnostic Test mode to verify repair.

No beep sound is heard:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P5 connector is inserted all the way into the machine/motor control. If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode to verify repair.
4. If replacing the user interface assembly failed: Unplug washer or disconnect power. Replace the machine/motor control assembly. Plug in washer or reconnect power. Activate the Console and Indicators Diagnostic Test mode to verify repair.


Some buttons do not light indicators:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the console electronics and housing assembly is properly inserted
into the front console. If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode to verify repair.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.#$@%^

May 28, 2009 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

Whirlpool Cabrio Washer Error message code F1


HELLO, Error code F1 indicates a control failure and most likely the machine control board will have to be replaced. Depending on when you purchased the machine, the board may be covered under extended component warranty.
I had the same F1 problem and they had to replace the control board and something relating to the balance. The tech told me this is a common problem.

Apr 06, 2009 | Whirlpool Duet 3.8 cu. ft. Front Load...

1 Answer

Whirlpool Cabrio Washer Error message code F1


Whirlpool did a recall on this problem here is there number try this first. Whirlpool 1-800-253-1301
On a number of ranges this can mean a number of things, the most common being a failed ERC(EOC, Clock assembly)or a faulty touchpad. Firstly if you are using a recent Maytag range it may pay to test the oven sensor as described above as this may cause an F1 error if faulty (may apply to some other ranges as well) this is not a common cause but is worth discounting. To check the ERC and touchpad
  1. Disconnect the power
  2. Gain access to the back of the ERC
  3. Disconnect the ribbon cable that connects the ERC to the touchpad
  4. Check nothing will short when power is reconnected
  5. reconnect the power and switch on
  6. Watch for F1 and listen for the beep
  7. If you get the F1 and the beep this means the fault is with the ERC and it will need replacing
  8. If after 30 mins you do not see the F1 error and hear the beep, replace the touchpad

Feb 13, 2009 | Whirlpool Washing Machines

2 Answers

Whirlpool Cabrio Washer Error message code F1


WRONG POWDER'S, TO MANY POWDERS IN PUMP PUT ONE TEASPOON OF OIL IN WHERE THE POWDERS SHOULD GO AND RUN CYCLE AND THAT WILL DESROY THEY SUDS AND ONLY USE HIGH EFF DETRG. FROM NOW ON, IF THAT DONT FIX PROBL YOU HAVE SOMETHING STUCK IN YOUR PUMP, YOU WILL HAVE TO HAVE TECH TO TAKE YOUR FRONT OFF MACHINE AND GO INTO PUMP WHICH IS EASY AND REMOVE ITEM, PROBL SOCK, OR UNDYS. I HAD THIS PROBL WITH MINE.

Feb 06, 2009 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

Whirlpool Cabrio Washer Error message code F1


according to the service manual for the cabrio f-1 means main motor control failure the brain so to speak has a glitch it is intermitten but will eventually fail.

Jan 08, 2009 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

Whirlpool Cabrio Washer Error message code F1


f1 code means the main control needs to be replaced. pretty common repair

Dec 12, 2008 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

Whirlpool Cabrio Washer Error message code F1


Keypad/User Interface Failure

F then 2 flashes when in:
Diagnostics Test mode if a stuck key is detected.
Standby mode if there is a user interface mismatch.
DISPLAY (Saved Code) EXPLANATION AND RECOMMENDED PROCEDURE

Console and Indicators
This test is performed when any of the following situations occurs during the Console and Indicators Diagnostic Test:


None of the indicators light up No beep sound is heard Some buttons do not light indicators None of the indicators light up:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P11 connector is inserted all the way into the machine/motor control.
2. Visually check that the user interface assembly is properly inserted in the console assembly
3. If both visual checks pass, replace the user interface assembly.
4. Plug in washer or reconnect power.
5. Activate the Console and Indicators Diagnostic Test mode to verify repair.
6. If indicators still do not light, the machine/ motor control has failed: Unplug washer or disconnect power. Replace the machine/motor control assembly.
Plug in washer or reconnect power. Activate the Console and Indicators Diagnostic Test mode to verify repair.

No beep sound is heard:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P5 connector is inserted all the way into the machine/motor control. If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode to verify repair.
4. If replacing the user interface assembly failed: Unplug washer or disconnect power. Replace the machine/motor control assembly. Plug in washer or reconnect power. Activate the Console and Indicators Diagnostic Test mode to verify repair.


Some buttons do not light indicators:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the console electronics and housing assembly is properly inserted
into the front console. If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode to verify repair.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.&%$#

Oct 04, 2008 | Whirlpool Cabrio WTW6600SBT Top Load...

3 Answers

Whirlpool Cabrio Washer Error message code F1


The following list of codes indicates a possible electronics communication problem with the washer:
Cabrio washer - F1, F2, F40, F41, F42, F50, F51, F52, F53, F54, F72
To remove the error display, press Pause/Cancel twice.
PLACEHOLDER FOR ART
If Pause/Cancel does not work:
  1. Unplug washer or disconnect power for one minute.
  2. Plug in washer or reconnect power.
  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, call for service.

Please do not forget to rate and comment about your experience with fixya today.

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