Question about HP PhotoSmart InkJet Printer
IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print.
Press the On button to turn the printer off.
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on.
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.
Posted on Feb 03, 2009
I had a similar problem of a senseless printer error code with similar useless help from HP for one of my client's HP Photosmart 7510. I also could not find any other relevant help online. But, while searching, I did notice a suggestion to clean the contacts. When I removed the ink cartridge carrier, I noticed a large build-up of ink around the nozzles. Cleaning out the carrier did the trick for me. It couldn't hurt to give it a try.
Follow the steps below if you need them. And, please click "Yes" below if this has helped you at all.
Remove the carrier: Open the printer to access the ink cartridges. Slide out the ink cartridge carrier if it is parked. Remove all of the cartridges. Then flip the lever to the right of the carrier. Grasp the carrier using your thumb on one side and index/middle finger on the right, both near the top, and pull straight upward. Careful, yours may be more full of ink than my client's was.
Clean the carrier: Wash the carrier in a sink with warm/hot water at various angles until all noticeable ink is cleared away. Briefly wash water directly into the carrier's induction screens which contact the sponges of the ink cartridges. This may help a little to flush any ink from the nozzles which might have dried in them while the printer was inoperable.
Remove most of the water: Shake the carrier downward (only while upright) and tip the carrier forward and side ways. But, be careful since some ink will still be contained in the carrier's ink channels. Pay close attention to the induction screens. If you tip it too far or shake while inverted, ink may splash out through the screens or drain back onto the carrier. If this does occur, repeat the cleaning procedure.
Note: Do not attempt to drain all of the ink from the channels, whether through the induction screens or through the nozzles on the underside of the carrier.
Dry the carrier contacts: Lightly wipe the tiny metallic white squares on the backside of the carrier with a dry paper towel. Spot dry the surrounding area, including the nozzle arrays on the underside of the carrier - dab, don't wipe. You should get ink spots on the towel from the nozzles. This is to be expected and is a sign that the nozzles are not clogged (at least not completely).
Inspect the carrier transport: Examine the area with the metal prongs that were exposed when the carrier was removed. Dab dry any areas with ink if you find any, especially near the metal prongs. If you discover any ink on the prongs, use a wet, but drip-dried cloth or towel to continuously dab the prongs until they are clean. Then dab with a dry cloth or towel. Re-inspect and ensure any lint or other debris is removed from the prongs.
Reassemble and test: Return the carrier to the transport, flip the locking lever to the downward position, return the ink cartridges, and then test your printer.
I hope this helped and that all goes well. Please click "Yes" if this has helped you at all.
Posted on Mar 30, 2014
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Posted on Jan 02, 2017
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