Fatal Alert We have 8 Tungsten E2's with an application written in Mobile VB. There are several times when we encounter the "Fatal Alert" situation. All data gets lost. There is also the "Documents to Go" inside + "Filepoint Pro". Any suggestions? Foxlima

Perhaps you haven't tried performing a more severe reset to break the freeze. You might want to try doing a hard reset. This will erase all data from your hand held so make sure you have everything backed up on your computer so you can sync it again after the hard reset. Note, when I occasionally receive a Fatal Alert error, the Reset on-screen button almost never responds to a tap...I invariably have to depress the reset button in the back of my E2. http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(26419) resets:
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(887) Depending on a variety of factors including the available memory on your E2 and other installed applications, the problem might or night not be caused directly by the program you were trying out. But once you get the E2 unfrozen, you should refer to this article to troubleshoot the cause of this apparent software conflict:
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(27908) Also, I recommend going to the developer of the software you are using, to determine whether there are any compatibility issues at their end, and whether they have an upgrade available.

Here are the directions for the hard reset.

1. Press and hold down the power button.
2. While holding down the power button, use the tip of your stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered logo to appear and then release the power button.
4. When you see the message that warns you about erasing all your data please continue and then follow the on screen directions.

If this doesn't help then I recommend going to www.palm.com. From there you will need to select PDA's and then the model of yours. It will go to another screen and you should be able to contact palm via free chat. I have had to do this several times and both times I got fast service. Hope this helps.

Sounds like it has something to do with its RAM i would see a phone/computer repairer i have herd of this in a few other devices like this having these faults it called a random acess memory DUMP! and the ram chips start playing up and the device loses its random accessable data......have you noticed it get slower over time??? i would take it for repair!

Make sure you have over 25% remaining space on your HandHeld and try again. Otherwise try a hard reset: Hold down the power button and click the reset button.

For more help:
[email protected]

DEC Electronics Limited

www.dec-help.co.cc

This is a common problem with the Tungsten line, You can try doing a hard reset. This worked for my E2. If that doesn't work, the battery must be removed for a few hours. Although it still may not work after the battery removal.

** To preform a hard reset, hold down the power button, and push the reset button on the back of the unit. The top of your stylus unscrews to expose a "plastic pin" for this purpose. Keep holding down the reset button while the unit reboots. You should see a palm screen displayed while it restarts, let go of the power button and follow the instructions. Pressing up on the pad ring should erase all data.

Take a look at your address and birthday sections and see if you can find duplicates bith in your PDA and you desktop.

you gotta do a hard reset. i had the same problem. go to the palmone website and look up how. make sure you back your stuff up in case you can't get things back. once you perform the hard reset the error should go away.

Everytime I got that error, press soft reset on back and it should reboot normal

We prayed and asked God to save the data even though we had to do a hard reset. Data was preserved entirely! For this we give thanks--and praise.
Rob Starner

Thoroughly flush (delete) documents to go using the tool below and then reinstall.
Worked for me two times over the past two years when my E2 has gotten sick.

http://support.dataviz.com/support.srch?docid=13445&pid=2000

Also, if you have a new Tungsten E2 and there is no important data, I would hard reset it and then when you sync it, select the old profile of the previous Palm to see if that works.

The new Palm you have, is it a Tungsten E2 as well?

The profiles don't always carry over between different models.