Step 1: Power down the phone. If your phone is already powered down,
you may skip this step. Note: Removing the battery, while technically
powering down the phone, is not the correct method to make the following
steps work.
Step 2: With your left hand, press and hold the VOLUME DOWN button that
is located on the side of the phone. Continue pressing the VOLUME DOWN
button and press the SEND button. With both the VOLUME DOWN and SEND
button pressed, use your right hand to press the POWER button.
Step 3: A gray screen will appear asking you three options. Pressing
the VOLUME UP button on the side of the phone will be the correct option
to hard-reset your phone to ROM default.
Step 4: Press SEND to verify choice.
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