Try starting the laptop in SAFE MODE.
To do this turn it off and wait 20 seconds. Then press the power button to restart, and as it is starting up press F8 every second or so until you get a screen that offers options - one of these options is to start in SAFE MODE WITH NETWORKING. Select this option and the laptop will start up Windows in SAFE MODE. The screen will display in low resolution (Large icons etc.)
From here you have the ability to run anti-virus software and diagnose problems. If you don't have anti-virus then try downloading MalwareBytes (google it) and run that - it is a free virus and malware detector.
If your machine will not start in safe mode you may have a hardware problem.
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