Question about Ahead Software Nero 5.5 (NERO5.5) for PC

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Help with nero photo viewer

When trying toview a photo using nero photosnap viewer i get an error message stating File C: Documents and Settings Owner my Documents My Pictures 02-04-6_diamond.jpg could not be opened. This cannot be opened message comes up when trying to open any photo file.
Can you help please?

Gayanne

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  • 6 more comments 
  • Hoppy1313 Apr 09, 2008

    I am having the same problem!

  • karan90 Apr 09, 2008

    When trying toview a photo using nero photosnap viewer i get an error message stating File C: Documents and Settings Owner my Documents My Pictures 02-04-6_diamond.jpg could not be opened. This cannot be opened message comes up when trying to open any photo file.
    Can you help please?

  • Anonymous Jul 03, 2008

    I am having the same problem!

  • callofduty61 Sep 06, 2008

    I'm having the same problem too

  • janaprakash Oct 11, 2008

    when i have opened nero photo snap viewer it could not be opened

  • mustaphak_ka Dec 16, 2008

    i can t view my photos using nero photo viewr

  • sugar808 Jan 27, 2009

    i am having this problem with my nero photo viewer. how do i fix it?



  • janaprakash May 11, 2010

    when i opened nero photo snap viewer it could not be opened

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  • 51 Answers

How are you trying to open it? Are you trying to open it from within the application itself or by 2x-clicking on the .jpg?

Posted on Mar 04, 2008

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This is the error message I receive when I try to view siles: This program requires the file advrcntr2.dll, which was not found on this system. What do I have to do to rectify the problem?


Most advrcntr2.dll "not found" errors are due to issues with the Nero CD and DVD burning software program. The advrcntr2.dll DLL file is a file that must exist in the correct folder for Nero to burn CDs or DVDs.
Most often the "This program requires the file advrcntr2.dll, which was not found on this system." error, are caused when, for whatever reason, the advrcntr2.dll file is deleted or moved from its proper location.
The advrcntr2.dll file might go "missing" because it was accidentally deleted from the folder, because an anti-virus or other security program mistakenly removed it thinking it was a security threat, or perhaps when you last upgraded or reinstalled Nero.

Do not, under any circumstances, download the advrcntr2.dll file from any "DLL download site." There are several reasons that downloading DLLs from these sites are never a good idea. (If you've already downloaded advrcntr2.dll from one of those DLL download sites, remove it from wherever you copied it to and continue with the following steps).
Restart your computer. The advrcntr2.dll error might be a fluke and a simple restart could clear it up completely.
Record the serial number of your particular Nero installation. Follow these instructions on Nero's site for locating the serial number to your particular Nero version.
If you can't find your Nero serial number using Nero's instructions a product key finder program could help. (here is one that may help: http://download.cnet.com/Keyfinder-2010/3000-2094_4-75183881.html?tag=mncol;2 )
Uninstall Nero from your computer.
Be sure to uninstall using the Uninstall Nero link in the Nero program group (if available) or use the Programs or Add/Remove Programs utility in Control Panel.
Restart your computer.
Download the Nero General CleanTool utility ( http://www.nero.com/enu/tools-utilities.html ). Install and run this free program from Nero. This utility will ensure that Nero is 100% removed from your computer.
Restart your computer again, just to be safe.
Reinstall Nero from your original installation CD or downloaded file. Hopefully, this step should restore the advrcntr2.dll file.
Install the latest update to your Nero program if there is one available. There may have been certain issues in your original version of Nero that caused the advrcntr2.dll error you've been seeing.
Restart your computer again.
Run a virus/malware scan of your entire system if the Nero reinstallation steps don't resolve your issue. Some advrcntr2.dll issues can actually be related to hostile programs that masquerade as the advrcntr2.dll file.
Note: The advrcntr2.dll file should be located in the C:\Program Files\Common Files\Ahead\Lib folder. If you find the advrcntr2.dll file in the C:\Windows or C:\Windows\System32 folder, chances are it is not Nero's legitimate advrcntr2.dll file.
Hope this helps you.

Nov 27, 2010 | Ahead Software Nero Express 6.0 (NERO6OEM)...

1 Answer

How can i put my name into my picture


Should be an icon for text (usally a letter A)

Jul 29, 2010 | Ahead Software Nero 5.5 (NERO5.5) for PC

1 Answer

My pc nero photosnap viewer cannot open the photo


Try reinstall it using the original CD, it's should work!!!

Feb 22, 2010 | Ahead Software Nero 5.5 (NERO5.5) for PC

1 Answer

I cannot open image files with Nero PhotoSnap Viewer. What is wrong?


Did you just survive a virus attack then you might need to reinstall. or check your program files folder for the application and try opening it from there if it doesnt work reinstall it

Oct 13, 2009 | Ahead Software Nero 5.5 (NERO5.5) for PC

1 Answer

Nero Photosnap Viewer Suddenly stopped working.


Let's say you cannot open JPG pics. This is what you have to do. 1) In explorer (My Computer), click Tools > Folder Options. 2) In the dialog box, click 'File Types' tab. 3) Scroll down until you see the JPG extension. 4) Select it and click 'Change' button below. 5) Select a program you want to use to open JPG files. (Windows Picture and Fax Viewer is the default program: You can select it.) 6) Click OK button. 7) If you have trouble opening other graphic types (BMP, GIF, PNG etc.) look for those extensions and repeat steps 4 to 6. 8) Click 'OK' button to close Folder Options dialog.

Jul 21, 2009 | Computer Utilities & Maintenance

1 Answer

Suddenly my editing options have gone from about 12 to 3


Nero is a bad software company in my opinion. I've used them since they came out. For photos I recommend Microsoft digital suite. You can do so much more with them and never have to upgrade the product. Nero gives you software with new computers and computer products such as lightscribe dvd burners. They are notorious for voiding serial keys validation after upgrading or downloading new updates. The software you thought you owned was just borrowed. They will claim you have to have a current key for the easy price of just "whatever". There software can be nasty to remove also.

Jul 03, 2009 | Ahead Software Nero 7 Essentials Suite...

1 Answer

Nero Photosnap blocks my photoviewing. We were


I think the Microsoft message is warning you that it might be unsigned or something similar. Allow it to make the changes and you should be OK.

Jun 30, 2009 | Ahead Software Nero 7 Essentials Suite...

1 Answer

MY NERO PHOTOSNAP VIEWER SUDDENLY STOPPED


On the Nero PhotoSnap Viewer, it might be that the "trial" version of this part of the software has expired. We bought a DVD burner with Nero 7 Essentials with it but the "Essentials" part is only a "trial" for 14 days. I didn't realize that the PhotoSnap part was part of the software that expired; also the part that let's you burn videos. And now they want another $40 bucks to get it to work - not for me. I'll find something better just on principal. I asked what still works on the software and they said only the part for the CD writing - audio and data. Isn't that silly for inclusion with a DVD burner!? He said that I'm paying for the hardware not the software. Hope this helps you. Oh, also if you call Nero call the customer service line not the support line. The support line costs $1.29 a minute! As you can imagine, Nero is not my favorite company right now!

Mar 17, 2009 | Computer Utilities & Maintenance

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