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This could be a few things, first thing i would try is to go in page setup under the program you are using and make sure paper is set to auto select (File>page setup). The program will override the print driver.
next make sure the driver setting (paper source) are also set to auto. make these changes by right clicking on the driver>printing preferences.
third I would go to the copier, Make sure the tray are set to the proper paper size and the display paper size matches the tray