Question about Sony Cyber-shot DSC-W80 Digital Camera

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DSC W80 - Turn the power off and on again

I am having DSC W80. Suddenly it started showing "turn the power off and on again" when ever I switched it on. But i can able to see the pics already stored... can anyone pls help me in this regard...
rajasubbiah@gmail.com

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  • Raja Subbiah
    Raja Subbiah Mar 05, 2008

    I am having DSC W80. Suddenly it started showing "turn the power off and on again" and the lens is coming out and gonig for 3-4 times when ever I switched it on. But i can able to see the pics already stored... Help plsss...

  • Leandroi Mar 15, 2008

    I cant get this thing off the screen.. "Turn the power off and on again"

  • marco f Mar 19, 2008

    Same problems but with an DSC P93A, I do not what to do

  • Anonymous Mar 28, 2008

    Mine started doing the same thing today. I am on vacation and very upset that I can't continue to take pictures.

  • Anonymous Apr 08, 2008

    Yes, we are having the same exact problem. We have taken no steps at this time to solve the problem.

  • Anonymous Apr 09, 2008

    My Sony Cybershot DSC-W80 has been treated very well. No problems. Took pics on Easter and the next day....lens extended/retracted several times and then the display went black and said "turn camera on and off again". So I did and nothing changed. Banged it on my palm and that worked once but never again. I don't see any uneven gaps around the lens. I took the battery out and reset as well, as suggested on Sony website. No luck. Suggestions?

  • Anonymous Apr 10, 2008

    I have the same problem. The battery is fully charged and there's plenty of space on my 2GB memory stick, but it just keeps doing it when I try to take pictures. Any luck on an answer as to why it is doing this or how it can be fixed?

  • nidaky Apr 10, 2008

    Turn power on and off. Lens will extend and retract, then ask me to turn off the camera. My camera was only 87 days old, but Sony would not honor the warranty. They said it was impact damage. They wanted me to pay $187 to fix, but the camera only cost $149. I asked for the camera to be sent back to me. Once I received my camera, I fixed it by shaking it gently. The lens re-engaged and the camera now works. 

  • vickk Apr 12, 2008

    Same problem upon turning the camera on and powering up, the lens goes in and out 3 times and then promts to shut the power down and on again. It does not correct the problem by doing this.

  • TOTOANGELO Apr 12, 2008

    I HAVE DCS-W70 WITH SAME PROBLEM AS WELL.WHEN YOU TURNED ITON IT SAY'S " TURN THE THE POWER OFF AND ON AGAIN" AND TRIED IT SEVERAL TIMES AND ITS WORK..AS WELL THE LENS KEPT LOCKED AND IT WONT COME BAK WHEN TURNED IT OFF..PLS HELP

  • DSCW90 Apr 17, 2008

    Getting the same error message, "turn the power off and on again". I bought the DSC-W90 on December 24th, 2007. I suspect the same issue. It is under warranty so I am going to try to send it back to the manufacturer as a first step resolution. I would take it apart but feel tampering with it prior to sending it back to the manufacturer would not be wise.



    Will keep you posted!

  • rosaids dominguez Apr 25, 2008

    When turning on the camera, it tries to open the shutters on the lens 3 times, only partially opening and closing, then says "access, turn power on and off again". It also sounds like it may have something loose inside, as it rattles.

  • hollie98663 May 08, 2008

    I have purched 2 cybershots and both have had issues with the lens not wanting to retract. saying to turn off power then turn back on? is this not a good camera? It's to bad because I really like them!

  • Anonymous Jun 10, 2008

    I recharged my NP-BG-1 lithium battery and reinserted it into camera....it did
    not fix the problem....what else can I do


  • apachi305 Jul 07, 2008

    Im having this same problem my camara showing turn you camara off and on i did that for about 20 min need help!

  • anjalivsworx Jul 08, 2008

    I am having DSC W80. Suddenly it started showing "turn the power offand on again" and the lens is coming out and going for 3-4 times whenever I switched it on. But i am not able to see the pics already stored...Help me out plssssss...

  • jboy22 Aug 23, 2008

    Tenho uma camera dsc-w80, quando fui liga-la apareceu esta mensagem dizendo: turn the power off and on again. nao consigo tirar isto ! o que eu faço ? obrigado !

  • Anonymous Sep 16, 2008

    yes

  • Anonymous Dec 24, 2008

    having the same problem , tried shaking it , and gently twisting it. not working

  • roque4lemk Dec 24, 2008

    i have the same problem...i was trying to take a picture once again...then i turned it on...it said i should turn it off and then on again...



    anyways..unlike now it doesnt show anything...:(:(

    plsss tell me anything to solve this plsssssssss...:(

    i just liked this camera alot !!

    and plus..its for just like one year !!.......this should not have happened:(

    plsss......................solution ??

  • Joui Mar 06, 2009

    I had the same problem with my sony DSC-W80, and it happens to be the lens as you said. I've tried with twisting the lens a bit while i was turning the camera on, and it worked just find!!! The problem was that I went to the beach and some sand get in it, so I took them out just by zooming in and out and blowing a bit while doing it, and they suddenly went off.
    Thanks to you all! You've just saved me $150!


  • Anonymous Mar 16, 2009

    I had this problem too. All the sudden it told me to turn the power off and on again after working perfectly fine. I went to where I bought it and he reccomended I get a new battery or buy a whole new camera? After hearing this I am going to try turning the lense or shaking it, as it may have been sand from my trip. Thanks for your comments! I really like this camera and didn't want to have to buy a new one.

  • Anonymous Mar 21, 2009

    AMAZING!!! JUST WORKED FINE!! THAT SOUNDED CRAZY!

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Hi every one i have Sony CyberShot DSC-P41 and it was display the same Message i read that this message means the lens mecanism get stock so i shake the camera but nothing happens but when i getting prepared to un-assembly the camera it fall down out of my hands and wen i take it again it was fix, so you just have to hit or shake the camera a little bit hard.

Posted on Mar 17, 2008

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So 2 weeks ago my Sony DSC-W80 stopped working. Our friends dog ran into the camera (in my girlfriends hand) full speed. It started opening and closing a few times, and then giving the "turn the camera off and back on" message. I read about tapping around the lens, etc. None of this worked.

I took off the camera body and carefully examined the interior of the camera. Turning in on and watching closely, I discovered the problem. Looking at the camera from the front, I saw a slider on the top right side of the lens that appeared to be jammed. I then saw a spring that was attached to the slider and free on the other end. Apparently when the dog rammed the camera, the other mount for the spring broke off (they are very fragile). The purpose of the slider is to adjust the viewfinder based on the zoom range of the lens. I simply removed the slider which had jammed when the spring came loose. Camera works flawlessly now. The only issue is that the viewfinder doesn't zoom, but who uses the viewfinder anymore anyway? Oh, and I have a screw leftover. What project isn't complete without having extra parts when you are done?

Hope this can help someone else!

Posted on Oct 09, 2008

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I read some of the above reccommendations and instead of hitting or shaking I grabbed the lens and manipulated it firmly like I was trying to twist it in and out as I powered on and off, in a few seconds it started working again.

Posted on May 06, 2008

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Hi rs, this is mechanical lens stuckup this is repairable.

Posted on Mar 03, 2008

I am shocked and so happy to report that I took the advice of the posting and HIT and SHOOK the camera --- and it worked !! The lens was just stuck and buy pulling it and shaking it -- it's working again. Thank you to the previous posters.

Posted on Sep 15, 2008

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I also put a bit of wd-40 on a q-tip and rubbed it around the lens, when it was extended. This seems to have solved my problem.

Posted on May 07, 2008

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Knocking the camera sounds like it works but may create another problem. I have had this problem with p-100 , p-200 and now the w50, I have found a small drop, of wd40 placed on both sides ,two opposing sides,of the lens ring where it extends from the body will work also. Don't spray, its a bit too hard to control amount deposited. Use a toothpick or a stick to dip and then drop the oil.

Posted on Mar 27, 2008

This happened to me when I was on a cruise last November. After I hit the camera, it worked, but eventually it happened again. When I hit it again, it didn't work. I ended up returning it.

Posted on Mar 26, 2008

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Thankyou

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please post me a message if it worked







avaya ****

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