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if you want to delete music from your Opal M4002 mp3 player, all you need is use the usb of the player and connect to your computer. If the computer recognizes your usb then a folder will pop up and you choose open folder. Then you can right click on the music you want to delete from the player. That is all you have to do.
I am not a tech but I am not tech challenged. If you have not had this device that long and still have the reciept, TAKE IT BACK. I am on my 3rd one and these things are not very well made. The first one I had the screen got lines in it and started turning black around the edges in about 2 weeks. The second one I had developed the problem you are having talked to tech support at RCA their fix was "That's strange I never heard of that happening before". Walmart took that one back. This one actually lasted a few months but the screen started blanking out, music still played however. Two days ago I charged it when I disconnected it from the computer it came on. I shut it down to use later.It has not come on since. Contacted RCA who's fix this time is if you have the receipt (I do not) send it in they will take a look at it (you pay shipping). If you have no receipt then ship it back but they will charge $55.
Reset first. If fails, Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Ah, this is the biggest fault with the RCA Opal: the dedicated USB cord. My suggestion: buy another one, take the USB cord out and return it to the store saying you opened it and you didn't get a USB....and that you'll buy another one at another store.
i know it's sneaky, but that's the only way.