Question about HP Photosmart 2610 All-In-One InkJet Printer

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Hp photosmart 2610

Every time I try to send a fax error 350 comes up and wont let me send

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  • blulagoon24 Apr 15, 2008

    I have been getting the same error code on my HP Officejet 6310. When i fax to a certain number, i receive error code 350* but any other number i try the fax goes through fine.



    i have been faxing regularly to this number for over a year and about 3-4 months ago the error code stopped the transmissions. in talking to my co-workers, most of them have not experience any problems but there are a handful that have the same issue as me.



    i have tried the troubleshooting tips on the HP website like disabling the ECM feature but it has not changed the problem.


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  • 79 Answers

HI,

u can try to reset the printer.

1
Take out the cartridges from the unit .
2
Make sure the unit is connected to the wall jack directly without any surge protector.
3
Unplug the power cord from the back of the unit ( without turning off the unit ) .
4
Now press the # and 6 key together , while holding these keys down plug in the power cord back into the unit .
5
Do not release the keys after a few seconds u will find te hp logo or bars moving across the screen .wait while the unit turns off.
6
after one minute turn on the prnter . it will go into alligment phase > let it finish .
7
after its done > try to make a copy .
Note - you can also try the Ok n cancel key combination in place of # and 6 .

Thanks

Posted on May 29, 2008

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1 Answer

Where can I find instructions for programming the FAX?


Hi!
I have written some steps below through which you can program the fax in HP Photosmart 2610:
  1. First of all,verify that the phone cable is fully inserted into the fax machine. If your model has a removable line interface unit (LIU) that the phone line plugs into, verify that it is securely snapped in place.If the fax is an HP Officejet R80 series model, also verify that the cable that runs from the automatic document feeder assembly to the back of the all-in-one base is connected.
  2. Reconnect the power cord to the unit and then plug it in to the wall outlet. After the fax initializes and is ready, try to send and receive faxes. If the problem exists, continue to Step two: Check the connections.
May be this will resolve your problem.

Thanks

Apr 27, 2010 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

Hi my machine wont send or recieve a fax despite being properly connected. printing from computer is fine. has worked fine up until today


Hi check the following article to from HP
Problems with sending and receiving FAX

HP FAX ISSUES


Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.

Jan 05, 2010 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

My HP Photosmart 2610 will send faxes but wont receive them.


Hi,
If your issue is somewhat like this:
When receiving a fax the line disconnects. No faxes or calls can be made until the fax being received is cancelled.
Then, Try the following procedure:
  1. Ensure that you have a two contact phone cable connected to line 1 socket of the printer and that the other end of the cable is connected to the phone jack in the wall.
  2. Perform a partial reset on the printer. To do this first remove the power supply from the back of the printer. With the power off press and hold the # and 3 keys.
  3. Plug the power back into the printer, keep holding the # and 3 keys till you see “ Partial Reset ” displayed on the printer screen.
Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Good Luck!!!! Let me know if there is anything more i can do for you if not and this solves the problem, please rate it. Thanks, JCE


Apr 14, 2009 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

Hp photosmart 2610 all in one series. I can receive faxes but can't send them


First, in the FAX mode, scroll to PRINT REPORTS on your HP's display. You can then print out all fax activity, including failed SENDS. There should be an error code associated with the failure, and this may help to point you in the right direction. Using the HOOK button on your fax, call your cell phone. If your cell rings, answer it, and listen for the FAX TONES. If your cell does not ring, press the MENU button on your HP, and scroll to either FAX SETTINGS, FAX SETUP, INITIAL SETUP, or FAX SEND MODE. Try changing , one-by-one, any settings related to sending faxes. Be sure to write down the original setting before you change it.

Sep 10, 2008 | HP Office Equipment & Supplies

1 Answer

Problems faxing with VoiP


Not exaclty, Becaure VOIP Is a Service provider which supports Digital, and the All-In-One we have is a Unit which detects analog signals the best.
And that is the main reason you are not able to send and receive faxes through VOIP Servies.
First i would recommend you to call Vonage and ask why you are not able to sena a fax through thrie VOIP Services.
They should have a fix for the same, because you pay for their services.
And if in case you call HP and check the same issue, they will also dierct you to call your service provider and clarify the same with them.
One step that you can try is by decreasing the fax speed.
Go to Setup/Menu in the All-In-One, Gop to advance fax setup and reduce the speed to slow and then try.


Good Luck

Aug 28, 2008 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

Wont send fax


Hi,

Error 350: Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try these steps...

1. Press setup, then go to TOOLS.
2. press okay on TOOLS, then look for RUN FAX TEST. then press okay.
3. It will print a fax test page. Check if everything passed.
4. If it passed everything, try to press setup again, then go to ADVANCE FAX SETUP.
5. Scroll, down and look for ECM (Error correction mode), then press okay
6. Under ECM you will have to options "ON or OFF" try to choose OFF then press OKAY.
7. Now, try sending a fax.

Please let me know if the steps that i gave resolve your issue or not. So that i can still go ahead and give you another possible solution.

Thank you so much.

adonscott

Jun 29, 2008 | HP Photosmart C7280 Printer

1 Answer

HP Photosmart 2610 fax problem


Reinstalled the setup disk and selected 'manual receive'. No problems now. Thank you

May 20, 2008 | HP Office Equipment & Supplies

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