When i turn my dell dj on it goes straight to rescue mode. i try to reboot it n it just says hard disk problems.ive clicked on everything on the screen ,it just wont fix n play songs like it use to.please help me
my dell dj will not turn on i have tryed charging it but it wont charge
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!
Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising?
The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low.
unfortunately however the HDD on these players is a bit vulnerable to rough treatment.
When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help.
Are you using the latest firmware from Dell or are you using a cd that came with the player?
Is your player still under warranty or do you want to try and open it up and have a check yourself.
Let me know more info and what you wish to try :)
I dropped my Dell DJ 20g Mp3 player today at work, and it would not reboot out of "rescue" mode. I tried to performe all of the options on the rescue page and recieved the "harddisk error" response everytime.
So... i took the back off, removed the battery pack, pulled out the hard drive and examined it. seeing nothing visibly wrong i replaced the hard drive and pluged the batt pack back in, still able to view the HD. when i turned the unit on i could hear it start to scan then suddenly stop and then start to skip, a kind of clicking sound (i could also hear this sound while the unit was still intact)
With the battery pack plugged in, i lifted the HD up (still connedted) and gave it a few thumps with my screwdriver. i looked back at the screen and it was playing a song ;]
I have no idea why the unit started to work again, just dumb luck, nor do i think this will work all the time (let alone again for anyone), but i thought i would share my story and maybe help someone who has lost all hope. So if you get as pissed off as i did, take it apart and beat the crap out of it ;] you might save some money.
The solution to many random problems is to simply reset your Dell DJ. This can be done by using a small, thin object (such as the tip of an ink pen) to press the reset button that is on the bottom-left side of the DJ.
Hold down the play/pause button while it's off, insert a paperclip into the reset button, take it out, and then let go of the play/pause. The DJ should open to a rescue mode, then run disc clean-up.
its broken dude unfixable. sorry..... your just going to have to get a new mp3. I've tried everything and just threw that stupid piece of technology away.... couldn't even salvage the other parts to fix a cd player
If it kept going to recovery mode that means your device firmware is corrupted...in that case what you can do is to contact dell so they can provide you with the firmare upgrade or you can follow the link below and that should solve the problems you are having...
there is a tiny hole on the bottom of the player this is a reset button. push a pin or something into the hole and hold it there for a few seconds to reset the player(you shouldn't lose anything from the hard drive)
I would first suggest reformatting the DJ from Rescue Mode, and then try reloading the firmware from here:
If neither of those work, it may be time to look into some repair options.
Dell Customer Advocate