Question about LG KG320 Cellular Phone

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LG kG320 phone freezes and cuts in and out when I talk on it

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  • weezeb67 Mar 03, 2008

    I do not have a usb cable to use. Any other ideas?

  • weezeb67 Mar 03, 2008

    I don't have a USB cable to hook up to computer to scan for viruses.

  • weezeb67 Mar 04, 2008

    It cuts out for the listener.


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If your phone is freezing up, the most likely cause is a firmware issue, I've had a similar issue with a windows smartphone in the past.

The only way you can fix this yourself is by getting hold of the relevant USB cable for your phone, contact LG and explain your situation and ask them if you can have a copy of the latest firmware for your phone.

Set up activesync on your computer (free download) and connect your phone. After first saving a copy of your current firmware, upload the new firmware and hopefully your problem will be fixed.

If LG are being funny about providing you with the necessary files, a way around it is by finding someone with the same type of phone (but working obviously) as you and copying the firmware across. You can do this by cutting and pasting.

Remember though, before you start fiddling with firmware, ALWAYS save a backup of your current configuration.

Posted on Mar 03, 2008

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Does your voice cut out for the listener, or does the listeners voice cut out on your phone? Or is it both ways?

Does your signal stay strong during your conversation?

Is this for every conversation or intermittent?

Posted on Mar 03, 2008

  • Dean Joly
    Dean Joly Mar 04, 2008

    Since it cuts out only for the listener I would imaging that the mic is the problem. If you feel comfortable opening your phone then do so and clean the contacts behind the mic and the mic itself. I would use some 99% isopropyl alcohol. If the problem persists then I would look into replacing the microphone, use google and ebay to locate the part. the mic should be inexpensive so I would start there. After that you would be looking at replacing the cabling if it exists and is separate from the mic or the main board in the phone, but that is sometimes not an option.

    Otherwise, if still under warranty get it repaired, your service provider will most likely have a loaner for you to borrow while the phone is away.


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Connect your phone to the pc and scan for virus, if not work disassembel the visible parts and clean and then fix it back and switch on.

May this help!

best regards, melnavz

Posted on Mar 03, 2008

  • Emelio Navaja
    Emelio Navaja Mar 04, 2008

    since that you have no cable to connect to the pc then i will suggesting you to bring your Phone to the service tech to upgrade the software or firmware so that the problem will be resolve. this will cost you cheap. the vendor of your phone i think they have a service tech.


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