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Try to plug the external hard drive to a different port. if its not working try to use other usb device like ipod, or thumb drive and if the other usb device works it means the problem is the external hard drive it self. If the problem still the same the problem is the usb ports probably the motherbaord
Hi. If they check that properly that's mean that you have to replace electronic part of you hard drive. Easiest way is to buy broken one with working electronic and then replace it. This is difficult but its only way to recover your data from drive. If you are lucky you can try remove that unknown drive from system and than plug you hard drive again but to different USB port.
check the input power switch on the rear of the unit...
It should be on 240V. Turn off the computer, then move the switch back and forth a couple of times... set to 240V. this assures the coorect input power to the external drive.
Secondly, move the USB port to another USB port on your computer. If it works fine, then it is a bad USB port.
Third, check the device driver in device manager on your software. try updating the driver... This solves a potential driver issue.
Have you tried this in another PC with, say, WinXP? If it worked then it may be 1 of 2 problems:
1) Driver Issue- you may use a compatible driver and not necessarily a "Fantom" driver. WinME needs drivers for these devices unlike WinXP
2) The USB port is not giving enough power to the drive for it to run (a problem common in older PCs). I have an external USB harddisk that needs to use 2 USB ports in my old Dell laptop since 1 USB port can't supply the power it needs. The cable should have a dual-USB jack on one end, this is so you could use the power from the other USB port.
Sounds like the enclosure is failing, the drive has bad sector/blocks or there may have been a breif dip in power which has effected the opration, locking up the drive and the computer while it was attached.
Hope this helps.
2009 06 30 - I just had a similar problem. The Fantom external drive was working fine, but I had to shut down due to a thunderstorm. When I restarted the PC, the drive was not showing up. WHAT I FOUND: First, I didn't find this solution anywhere - everything seemed to point to a new install (or at least how to reformat and start over.) BUT, I right clicked on Computer, Manage, Disk Management - it still didn't show. On the right, under More Actions, I clicked 'rescan disks'. Now it shows up! And all of my data is right there. Whew!