Question about Compaq Presario s4020wm (DK214AR#ABA) PC Desktop

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Hangs during startup...

After multiple attempts at turning off and on my computer, the best I get is a faint image of the windows xp startup screen, completely frozen. I just switched out the power supply on the advice of a friend, but I am still having problems. Is it a motherboard problem, and if so, what is the best remedy? I have a ton a important stuff on my hard drive that I was dumb enough to not back up.

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  • Nafziger Mar 03, 2008

    Nope. It freezes before I get to safe mode. I get the driver list then a black screen and HDD stops running.

  • Nafziger Mar 03, 2008

    Nothing I can think of. Last couple of things were new printer and wireless mouse, but computer has worked with those for a while before problem started. This same problem happened briefly after a power outage, but computer worked for a month or so after that before it starting freezing again.

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Press f8 at power on for about 30 sec and select safe mode let power up then restart as norm if still hangs up let me know

Posted on Mar 03, 2008

  • john mc donald Mar 03, 2008

    have you recently added anythin to your pc hardware

  • john mc donald Mar 03, 2008

    sounds like your windows is corrupt sorry i cant help you

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1 Answer

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https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

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