My rear speakers are not working at all on my Sony STR-K740P. The little icons for the rear speakers show boxes, but no letters inside them like the front speakers show. Do I have an internal problem or just a configuration problem with the receiver?
The only way your surround sound will work is if you have either the coaxial or fiber optic digital hookups attached to a PS3/Blueray/DVD/Cable box/Satellite box that have digital sound outputs. If you are just using the 1970's version of the red/white audio cables that is stero only.
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3.2 IS the "5.1" mode for this receiver. 3.2 is indicating that you have 3 front channels and 2 rear channels. The ".1" is applied to all the speakers (LFE). If you read the manual on page 37, you'll see that "3.2" is displayed with either "Dolby Digital 3.2" or "DTS 3.2". The little icons of the speakers in the display window will show you which channels are active. The bottom line is as long as you see the blue light, it's decoding multi-channel discreet surround sound (at least 5.1).
Receivers like this will incorrectly decode rear channel audio and pass it on to the rear channels as distorted audio. Make sure the source being used really has rear channel information encoded into it. It could have other issues but check this first.