Question about Bose Lifestyle 28 System

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DVD'S stop playing

More times than not while watching a DVD I get the "x cannot read disc" message. This sometimes happens during the begining, middle or end. I've cleaned discs and played new discs with similar results.

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  • Angelch Jun 18, 2008

    I have the same problem (cannot read disc message) when playing every single dvd in my life style 35 series II.

    Please let me know if somebody knows how to fix it (I have took it for service 3 times already!! and they can't fix it)

  • gsd_lover Aug 26, 2008

    I'm having the same issue... I sat down to watch a DVD and it stopped about a third of the way in saying "Can't Read Disc". I have taken it out and tried to play it again, but everytime it gets to the same point I get the same message! I even took the DVD back to the shop and swapped it as faulty... Still stops in exactly the same place. If anyone knows how to fix this I would love to hear from you.

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Hey folks,

I have a Lifestyle 48 with the same issue. I spoke to tech support at Bose and had it explained to me this way. My Lifestyle 48 was purchased in 2006, but the hard drive and the optical reader were from as far back as 2004. Well since that point most new DVD's are double embedded, if I remember correctly. Now the manufacturers embed more information on the DVD in a double layer. They stick all those director's cuts and all the other **** that no one watches all on one DVD now instead of requiring two or three DVD's. Ultimately, this f***s up your Bose system. As for me, every DVD that I try to watch now freezes up at some point and gives me a Cannot Read error. The tech I spoke with at Bose said this is an industry wide problem and he had the same problem with his XBox. It has become so prevalent that Microsoft is now saying not to use the XBox to play DVD's. The tech I spoke with said they could send me a firmware update, but there is no guarantee that it will correct the problem. His suggestion was to have the system in to have the guts replaced. This is something that Bose is doing free of charge plus they give you a new 1 year warranty on the new parts. Since I spoke to them they have sent a box to my house with all the packing material. My job is to pack up the main unit and ship it off to Framingham, MA. I have been told that repairs and returns are currently taking 3 to 4 weeks. I do suggest you call Bose, talk to them and they will take it from there. In my case they are definitely standing behind their product. Good luck.

Posted on Aug 30, 2008

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You need to contact Bose who will send you an update disc. For them to do this your system needs to be registered so you will need to supply them with your serial number. Once your system is registered you should receive update discs automatically. Hope this helps...

Posted on Aug 26, 2008

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1 Answer

I have a Digital Home Theater HT-DS400 Samsung. I have problems in reading a music CD or a DVD. You can read the message "Loading.." for a while and then stops and reads "NO DISC". ...


  • Make sure you have a non home made DVD. Some DVD players will not play DVD'S in certain formats.
  • If you have a normal DVD in the DVD player and are getting "NO Disk" then there is a real good possibility the lens is just so dirty that it is not recognizing your DVD at all. This happens a lot to all disk players that are neglected from the cleaning process. Get a disk player cleaner and run it through a few times until the disk is read again. Sometimes the lens is so dirty you have to try a few times just to get the cleaner disk itself to play just to do the actual cleaning. Make sure to run that cleaner disk through once a week. These disk cleaners "sweep" the lens and work well. You can get one at your local Best Buy for $8usd.
  • The last thing it could be is that somehow the lens has come out of alignment. Just a millimeter out of alignment is all it takes to not be able to read a disk and DVD players get bumped and knocked off the shelf easy. So this can happen often especially with the more smaller travel DVD player.

  • Hope this helps and thank you for using FixYa.

Regards, Tony

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hi,
Normally a dvd player shows the message NO DISC when,
1. The disc inserted is bad.
2 The lase pickup unit inside the dvd lost its reading intensity, dirty lens or the spindle motor damaged .

In your case the second one happened. the intensity of the laser pickup unit has lost or the spindle motor faulty or there is some dust on its lens. just insert a cleaning cd in it for two or three times. then check again is the DVD is reading or not

if the problem remains then you have to check the motor and the laser pickup unit. the lase pickup unit have two laser emitter and receiver in its inside . one for reading and playing DVDs and the other for CD and MP3. also the spindle motor runs in different speed when u insert dvd and cd.

Open the cover of your dvd player and power it on insert an audio cd and watch is it reading or not also notice the speed of the spindling of the cd. if the audio cd reads and play. then the possible problem is the spindle motor

To conform it remove the audio cd and insert a dvd. watch the rotation of the dvd. if it feel very hard to rotate it then, the spindle motor is damaged. if so replace the spindle motor if it runs more the the speed of than audio cd then the laser pickup unit is faulty. Then u have to replace the laser pickup unit.
if you need any further assistance from me , feel free to contact me through fixya.
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