Question about Kenmore 25812 / 25813 Progressive Bagged Canister Vacuum

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Carpet function rollers don't turn

We have a Kenmore progressive with a power-mate attachment. when the carpet function is turned on, the light lights up and I can hear an increase in power but the roller doesn't turn. any advice? it was turning but when I rolled it from a carpet to the floor it stopped and won't restart. I tried the reset button but still doesn't roll. thank you

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  • Master
  • 1,673 Answers

Most likely a broken belt. If the brush roll is turning freely, then check the belt.

Posted on Mar 02, 2008

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reddevil6
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Belts can look ok, but after a short period stretch so they won't turn the brush roll under load, if you have never changed it, and if it is a flat belt, I would try a new one.

Posted on Feb 17, 2008

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Get the belt to turn in Progressive Whisper belt


Make sure the roller is not jamed with carpet threds , remove bottom cover and clean dust balls and obstructions out see if ti resolves problem make sure it's unplugged when checking and install complete before applying power!

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You probably need a new belt. You can get kenmore belts here:

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I have the same problem with intermitant power, however, it does not make sense that the problem is in the upper powerhead (which is what a repair guy told me) because-- when I use the other attachements...


You can test the auxiliary plug to the roller/beater attachment with a volt meter if you know how and take precautions. Check for 115-120 volts at the beater/roller attachment plug. If voltage is there and the beater/roller doesn't run, the problem is with the attachment. If not, then the problem is in the power switch or somewhere else that feeds power to the lower attachment.

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