Question about Brother IntelliFax-2820 Laser Fax

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Failure to Warm Up

Hi, my 2820 will send but not receive. The panel reads "Failure to Warm Up" and refers me to the maintenance manual which is of no help. The warranty expired about 6 months ago. The machine is less than two years old. Any advice?

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Failure to warm would suggest the fuser unit is failing and the machine is failing to reach the temperature that toner melts and fuses to the paper. The machine should display error 76 or 77.

Try this ONCE only!! till the after 99 bit. Hit menu, *,2,8,6,4 quickly if all the button flash and maintenance is displayed enter 99. Now if the error reoccurs you need to replace your fuser unit as it failed as opposed to just malfunctioned.

It will melt if there is a problem and you keep repeating this process. So please only once. If it takes you a few goes to get into maintenance modes its ok but the reset of 99 do only once.

Posted on Mar 07, 2008

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Brother Intellifax-2820, will not print incoming faxes. It rings, says it's receiving data and thats it. Yes I have paper in tray. Sends and copies fine.


You need to make sure that your machine is set to "FAX" mode,not"PHONE"mode and that it is in "AUTO"receive, not "MANUAL"receive mode.

Oct 04, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

I need to replace the fuser on Intellifax 2820.


Check out this link http://www.google.com/products?q=fuser+on+Intellifax+2820.&ie=UTF-8&oe=utf-8&rls=org.mozilla:en-US:official&client=firefox-a&um=1

Apr 19, 2008 | Brother IntelliFax-2820 Laser Fax

3 Answers

Brother Intellifax 2820


It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

Feb 06, 2008 | Office Equipment & Supplies

1 Answer

CANNOT RECEIVE A FAX


Slim1234,
          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
                                  amityjones71@gmail.com
P.S.
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Dec 20, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

BLACK PAPER


the scanning lamp is most likely not working\
\
here is the manual go to the maintenance section to see the scanning lamp

http://www.retrevo.com/s/brother+2820+fax++manual

Dec 18, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

Problems sending and receiving faxes


then there is a sensor problem, here is the manual check troubleshooting section

http://www.retrevo.com/s/brother+2820+fax++manual

Sep 07, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

Can not receive faxes or blank pages com thru!


Can you make a copy and get a good print? Does the blank pages come from different people? If you still get a blank from making a copy, then try a different toner and or drum unit. Hopefully it is still under warranty.

Aug 01, 2007 | Brother IntelliFax-2820 Laser Fax

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