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Blue Screen while installing drivers for DELL wireless Photo966 printer. I have a DELL INSPIRION E1505 Laptop, running windows XP, 1.66GHZ, 1GIG RAM, 68.4 GIG harddrive (51.9 available). I have installed and uninstalled the program numerous times and performed system restore twice and still have the problem while installing. I get the blue screen before the program completes the installation of the program. The error says I might not have enough disk space (I have 51.9 Gigs available). It says I might not have enough memory (it says to disable bios memory options such as CACHING or SHADOWING " I don't know how ") It says ckeck my bios manufacturer for bios upgrades ( I don't know where to look ). Stop codes are " STOP: 0x0000007e (0x0000005 0x00000000 oxf794c7c8 0xf794c4c4). I went to MIRCOSOFTS bug code website the last 2 codes ( 0xf794c7c8 0xf794c4c4 ) are not listed on the web site and I cannot get a fix. I have sucessfully installed this program on a ( Dell 1520 laptop running windows vista) and also (an old HP desk top running windows XP 256 K of ram) I AM AT A LOSS !!!!!!!!!!!! CAN YOU HELP? DO YOU HAVE ANY IDEAS ????? Thank You Mike Drake

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  • mmdrake Mar 03, 2008


    as stated in first line it is a wireless printer (no cables) second at the bottom i said that I have 2 other computers working fine with the printer. But I really appreciate your response..


    Thank you I ordered reinstallation disks from DELL aand will give it a try soon

    Thank you to all!!!


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theres A possibility that your Printer Or printer Cable Is at fault here.
If you,ve tried the printer On two Different computers And Coming up with The same error/problem. i personnaly would put the printer as suspect.
try it another Computer, if it fails 3 times, think about the Printer Being at fault Rather than the computers your trying to Install Them To :)

Mike @ Compurepair.

Posted @ 22.19 PM ( G.M.T )

Posted on Mar 02, 2008

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You have an hardware compatibility issue between some of your devices (maybe the printer or RAM)and windows, this cause the fatal exception in question. This is usually not a big problem, but is difficult to troubleshoot it from here in few lines. A way to fix it is doing a fresh Windows installation after you do a backup of all your stuff. If you have some spare RAM you can also try replacing them to test it. Faulty RAM causes similar phoenomena.


Posted on Mar 02, 2008

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Quoting Whitetiger on this.

I hope its ok tiger, i just read a similar problem solved by you.

Quote from Whitetiger:


Go to Control Panel -- find your printer and uninstall

Uninstall the Existing Dell All-In-One Printer Drivers
  1. Click Start, point to Programs, point to Dell, then click Dell Printer Software Uninstall.
  2. Select the components to uninstall, and then click Next.
  3. Click Uninstall Now to proceed with the uninstallation of the printer drivers.
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At the top right side Search box type in the Journal Number

Journal ID: 08088J5HPH Article ID: 317175 Date Published: 2/19/2008 Last Revised: 3/17/2008

This will take you to a Page Printer Driver Communication Errors in Microsfot Windows Vistamag-glass_10x10.gif

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This is a wired printer, not a wireless printer, so it must be connected to the laptop.

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Next step

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