Question about Kenmore 3.8 cu. ft. HE4t Front Load Washer

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HE4t King Size Washer Balance Problem

My Kenmore HE4t washer just developed a severe balance issue. I've confirmed that it's level and the floor is solid. At any spin speed and with just about any clothes / towels, it goes jumping across the floor and banging against my dryer. Any suggestions?

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  • cos_fort Mar 03, 2008

    Yes, the shock absorbers are either broken (e.g., broken plastic head) or disconnected. Is it best to replace all four? The washer is only about 2 years old. Also, how do the shock absorbers disconnect? Thank you for your help!

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  • Kenmore Master
  • 2,651 Answers

Remove the lower acess panel ( 3 screws across bottom) check for broen suspension/shock absorbers

Posted on Mar 03, 2008

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Good Morning Chris, thank you for your inquiry! Here are a few troubleshooting tips that may help you get to the root cause.
· First, be sure that the washer leveling legs are evenly installed.

· Verify that the unit is sitting solidly on the floor.

· The load made be out of balance. Make sure the washer is loaded properly for the setting chosen.

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They do move over time and if the floor is not even the machine will be out of balance.

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