Question about HP PSC 2355 All-In-One InkJet Printer

1 Answer

That old paper Jam message again & again &.......

Hi Guys, great site
on closer inspection of above printer i found a small piece of broken plastic sat in the well below the ink cartridges. It looks like its part of a small tab or fin that sits pushing against the bottom corner of the printer block - just above the two visible white nylon gears and is attached to a spring.
Its the kind of part that looks like it could be a popular snapping point.
If youv'e managed to identify my problem area is it:
1. still possible to get this part, but more importantly
2. is it a real pain in the ass to strip down the unit and replace it?
Many thanks

Many thanks

Richard.

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  • 1 more comment 
  • Anonymous Mar 17, 2008

    I have had the exactb same thing happen to me. I am tempted to throw the printer away as repairing it sounds expensive. But if anyone has an answer I will be interested to know as well.



    Thanks

    Ray

  • Anonymous Mar 21, 2008

    yes me too, paper kept travelling through the machine, opened up lid and found small plastic lug lying in the ink tray, found that this had broken off a plasic section near two white gears. Super glue to the rescue, well at least for several operations then broke off again !!!! what a waste of money for just a 5 pence piece of plastic !!!

  • David Brown
    David Brown Apr 28, 2014

    This is a picture of the broken paper sensor attached to a spring at the right side.. Please someone upload a picture of how it's supposed to fit so I know how to epoxy it back again. Please!

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  • 188 Answers

Hi,

Please click on the web link given below and perform the steps provided in the web link to fix the issue further.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00212225&cc=us&lc=en&dlc=en&product=422000


Please perform the steps provided in the web page carefully.

This should fix the issue.

Posted on Mar 21, 2008

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Paper jam message occurs when there are stuck papers inside the printer. There are several ways on how to correct this problem, either you remove the visible stuck paper manually or replace the toner or ink cartridge. Below are the steps you'll want to follow when this problem still occurs.

1. Turn off the printer. Turn the printer off and on to see if it can automatically clear some or all of the jam.

2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove any paper trays. Inspect them for wrinkled or damaged paper.

3. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.

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Pull gently on the jammed paper, taking care not to tear it. In most cases, this will remove the jam.
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Press the flashing "Printer Jam" button. This will allow the rotors to turn and facilitate the release of the jam.
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Turn off the printer and firmly pull on the jammed paper. Be careful not to tear it.
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