Question about HP LaserJet 3015 All-In-One Printer
When going through the install process is gets to "New printer detected. Pleasse wait." and nothing else happens. I've let it set for two hours and nothing. I've been able to manually install the printer to get the printer to work. But I can't get the scanner to be recognized. Any help?
Install in 3015 scaning
Posted on Oct 21, 2008
I have this same issue. To get the thing to scan, I have to go into HP All-in-One folder in my hard drive and re-run the HP Setup Assistant from the beginning. When you do that, the HP Director should pop up automatically. If you click the scan icon on the HP Director toolbar, it should work. (at least, mine does, for about three sheets of paper, and then it dies.) The problem I run into is if I'm scanning, I can't print. I try to print and it just sits in the queue forever. I have to restart the computer and turn off the printer to get it back to print-only mode. Not sure if that will work for you and I have a Mac which might present even more problems, but might be worth a shot.
Posted on Oct 17, 2008
Call HP help--they are a very responsive outfit, and have a 24-hour helpline. Google HP support to choose the right no.
Posted on Mar 02, 2008
Unistall the software and with the printer on but not connected to the computer install the software again, but do not connect the printer to the computer until the software asks how you want to connect the printer. If you are connecting directly to the computer select that option, then the software should ask you to connect your usb cable, detect the printer and finish installing the software.
Posted on Mar 02, 2008
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