Question about HP LaserJet 3015 All-In-One Printer

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HP Scanner Won't Install

When going through the install process is gets to "New printer detected. Pleasse wait." and nothing else happens. I've let it set for two hours and nothing. I've been able to manually install the printer to get the printer to work. But I can't get the scanner to be recognized. Any help?

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  • Sundance99 Mar 02, 2008

    Thanks - But I've alreay done that five times.

    I also ran a registry cleaner after the uninstall to make sure the it was clear. The odd thing is that the printer part works just fine. But I need to use the scanner.

  • oleblue Sep 09, 2008

    Hp laserjet 3015 printer works great....just cannot get the scanner to operate. Any help is appreciated!

  • eeffeng Apr 10, 2009

    I have the same problem. The software with the printer won't be installed on the 64-bit Vista computer by following the instruction. When go to the step of connecting the printer to the computer, the computer bypasses the installing software, detects and installs a driver for the print automatically. The software won't be installed. Off course, the HP toolbox won't be installed either. Then the printer can print but not scan well. However, no problem with WinXp.

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Install in 3015 scaning

Posted on Oct 21, 2008

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I have this same issue.  To get the thing to scan, I have to go into HP All-in-One folder in my hard drive and re-run the HP Setup Assistant from the beginning.  When you do that, the HP Director should pop up automatically.  If you click the scan icon on the HP Director toolbar, it should work.  (at least, mine does, for about three sheets of paper, and then it dies.)  The problem I run into is if I'm scanning, I can't print.  I try to print and it just sits in the queue forever.  I have to restart the computer and turn off the printer to get it back to print-only mode.  Not sure if that will work for you and I have a Mac which might present even more problems, but might be worth a shot.

Posted on Oct 17, 2008

Call HP help--they are a very responsive outfit, and have a 24-hour helpline. Google HP support to choose the right no.

Posted on Mar 02, 2008

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Unistall the software and with the printer on but not connected to the computer install the software again, but do not connect the printer to the computer until the software asks how you want to connect the printer. If you are connecting directly to the computer select that option, then the software should ask you to connect your usb cable, detect the printer and finish installing the software.

Posted on Mar 02, 2008

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