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Problem for Apple iPhone Smartphone

Wierd connection wire and itunes picture on screen

By himsku on Mar 02, 2008

" "

i was trying to download new software to my iphone. first i needed to download a new version of itunes,when we had tried to upgrade the phone it started showing the connection wire to iphone/ipod and an arrow pointing to the itunes symbol. we tried refreshing but the same thing happened. i connected the iphone to the computer, then it says 'make shure you have internet access.'
and the iphone can not be synced on the computer. please help. as soon as possible. i use my phone alot,and i really need it.

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Solution #1

posted on Mar 07, 2008

silentspoon

Rank: Guru Apple

Expert
Rating: 89%, 166 votes

Try a hard reset:

Press the home button (the big circle below the screen) and the sleep wake button (the button on top of the iPhone) simultaneously.
Hold both buttons simultaneously for a few seconds, Ignore the "Slide to power off" and keep holding
The iPhone should now shutdown automatically - (fade to black)
Turn the iPhone back on by hitting the sleep/wake button.
You should now see the Apple logo, your iPhone is restarting and thus booting up.

Then plug in your phone to a computer with the latest version of iTunes. Do a full restore to the latest firmware.

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