Question about Apple iPhone Smartphone

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Wierd connection wire and itunes picture on screen

I was trying to download new software to my iphone. first i needed to download a new version of itunes,when we had tried to upgrade the phone it started showing the connection wire to iphone/ipod and an arrow pointing to the itunes symbol. we tried refreshing but the same thing happened. i connected the iphone to the computer, then it says 'make shure you have internet access.'
and the iphone can not be synced on the computer. please help. as soon as possible. i use my phone alot,and i really need it.

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  • Anonymous Mar 15, 2014

    trying to cut the phone on and it showes a white plug and an itunes symbol

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  • 62 Answers

Try a hard reset:

  1. Press the home button (the big circle below the screen) and the sleep wake button (the button on top of the iPhone) simultaneously.
  2. Hold both buttons simultaneously for a few seconds, Ignore the "Slide to power off" and keep holding
  3. The iPhone should now shutdown automatically - (fade to black)
  4. Turn the iPhone back on by hitting the sleep/wake button.
  5. You should now see the Apple logo, your iPhone is restarting and thus booting up.

Then plug in your phone to a computer with the latest version of iTunes. Do a full restore to the latest firmware.

Posted on Mar 07, 2008

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3 Answers

Tried to update ios version on new iphone 6 break my iphone


How did the update break the iphone! Did it crack the screen?

Feb 15, 2015 | Cell Phones

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IPhone touch screen not working


Have you tryed restoreing the iphone?

Restore
  • Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your itunes Library.
How to restore your iPod:
For Windows:
  • 1. Make sure you've reinstalled the latest version of itunes.
  • 2. Open itunes, and then connect your iPod to your computer.
  • 3. After a few moments, it will appear in the source list in itunes.
  • 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main itunes windows.
  • 5. Click the Restore button. You will be prompted with one or more restore options that may prompt itunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
  • 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, itunes will instruct you to leave iPod connected to your computer to complete restore.
  • 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  • 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the itunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

May 21, 2008 | Apple iPhone Smartphone

1 Answer

I have tried to download a new version of itunes but it freezes at about 60mb. What can I do to fix thsi, please?


Try to check your internet speed because someway need more speed to download. it may seen that due to low internet connection it forget or break source link and stop so go to site again and download or upgrade to new version
Download ITunes : http://www.apple.com/support/itunes/install/
if still not solve reboot your iPhone or need more help Apple Customer Service .

Apr 06, 2013 | Apple iTunes

1 Answer

How do I download the new version of ios to my iphone


You'll need to connect your iPhone to a computer that has the latest iTunes installed. You will need to use the USB cable that came with the phone to do this.

Specific directions for doing this are available on the Apple web site here:
How to download and install iTunes

After you install iTunes, start up iTunes and connect your iPhone to your computer with the USB cable provided with the phone.

Follow the on-screen directions to check your iOS version and to update it as needed.

Nov 20, 2011 | Apple iPhone4 4G iPhone 4

2 Answers

Itunes cannot read iphone. how can this be fixed?


Unintall the current Itune and the download again new version then try if still the problem remains then change the cable to avoide this problem. after trying this, if the problem still exists, you should try this thing on another person's computer with new itune new cable and then see, evern then try restarting iphon or clean that part of your iphon where the data cable connected with computer. good luck

Jul 12, 2010 | Apple iPhone Smartphone

1 Answer

Got unlocked iphone, tried to restore factory settings now its stuck on bitten pineapple...any help plz just got this phone?


Hi,
Here u can follow the steps

Step 1: Make sure you have downloaded the latest version of iTunes if you haven’t already. Download iTunes 8.2 from the link given below.
Step 2: Now connect your iPhone with your PC. You must connect it to a single usb port on the backside of your computer. Do not use any usb hub or the ports in the front as this could cause an error during update process.
Step 3: Start iTunes 8.2. Sync your iPhone with your PC so that iTunes backs-up all your important data including settings, apps, music, contacts and photos.
Step 4: You will now have to download a custom cooked firmware for your iPhone version (2G or 3G). I can’t post the download links for these files for the reasons you all know very well. Just Google “iPhone 2G Custom 3.0” (If you are using iPhone 2G) or “iPhone 3G Custom 3.0” (If you are using iPhone 3G) and use one of the torrent links to download the custom created .ipsw file.
Step 5: Once you have downloaded the required .ipsw file, Copy/Paste it into this location:
“C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates\” (Windows 7)
“C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates\” (Windows Vista)
“C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Update\” (Windows XP)
Step 6: Restart iTunes. You will now be prompted to install this firmware you just download. Just close this prompt dialog by clicking on “x” from the top right-most corner of the window.
capture.png
Step 7: Now you will have to restore your iPhone to this custom firmware 3.0 that you just downloaded. Click on your phone from the sidebar in iTunes to get to this screen as shown in the screenshot below:
capture2_thumb.png
Now press and hold left “Shift” button on the keyboard and then click on “Restore” (Not “Update) button in the iTunes and then release the “Shift” button.
2e_thumb.png
This will make iTunes prompt you to select the location for your downloaded custom firmware 3.0. Select the downloaded .ipsw file and click on “Open”.
Step 8: Now sit back and enjoy as iTunes does the rest for you. This will involve a series of automated steps some of which are highlighted below:
asd.pngafasf.pngggg.png
Don’t do anything silly at this point. Just wait while iTunes installs the new firmware 3.0 on your iPhone. Your iPhone screen at this point will be showing a progress bar indicating installation progress. After the installation is done, iPhone will restart automatically and you should now have a fully unlocked and jailbroken iPhone 2G. iPhone 3G on the hand will only be jailbroken, not unlocked. iPhone 3G users will have to wait for Dev-Team to release ultrasn0w on Cydia in order to unlock their phones.
Step 9: Once you are done with the unlocking and jailbreak process. You can now restore all your settings, apps, music, contacts and photos to the newly installed firmware version 3.0 by restoring the backup that you made in Step 3 from iTunes.
captsure_thumb.png
Feel free to ask me any question here should you run into any problem during the update process.
Disclaimer: This guide is for testing & educational purposes only. I’m not responsible for any loss of important data or malfunctioning of your iPhone.
Download Links:
Download iTunes 8.2
Download iPhone OS 3.0 Custom Firmware (iPhone 2G) [Screenshot]
Download iPhone OS 3.0 Custom Firmware (iPhone 3G) [Screenshot]

/**/ Thanks

Thiru

Jun 20, 2009 | Apple iPhone Smartphone

2 Answers

Ipod is stuck in recovery mode


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.

Apr 26, 2009 | Apple iPod touch Second Gen (8 GB,...

1 Answer

Corrupted iTouch


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.




I hope this article is very helpful for you and easy to follow. Good luck :)

Apr 26, 2009 | Apple iPod touch

1 Answer

Computer shuts down when connecting iphone


Try the latest itunes:

http://www.apple.com/ipod/download/

- Quit iTunes if it's currently open.
- Visit Apple Downloads to see if there are newer versions of iPod Updater (this contains software for all models of iPod) and iTunes than what's installed on your computer.
- If there are newer updates available, download the Windows versions of the updates, then run the installers on your computer to install the updates.
- When it's finished, iTunes will already be updated, but you'll need to run the iPod Updater to update your iPod, so connect your iPod to your computer.
- On the Start menu, point to All Programs, point to iPod, point to iPod Updater, then click the latest iPod Updater.
- Click the Update button to update the software on your iPod (if the Update button appears unavailable, your iPod is already up to date).

If it still fails, remove the automatic restart from windows:

Go to Start -> Control Panel -> System
Go to Advanced
Under the Startup and Recovery section, click Settings...
Under System Failure un-check "Automatically restart"

Feb 11, 2009 | Apple iPhone Smartphone

1 Answer

Unlocked iphone can't receive 1.0.2 update


ok this is wat i suggest just update to 1.1.1 its same thing this is also 4 any1 that wants to unlock there iphone. download firmware 1.1.1 place it on your desktop connect your iphone 2 your pc. now hold the home button and the sleep button at the same time until u see the connect to ituners or usb and cd depending on what firmware you have this is restore mode. go to itunes it will say your iphone needs restoration hold shift click restore an window will open up 4 u to chose wat file ul be using for restore use the firmware 1.1.1 that i told u to download it will restore your iphone but will get and error at the end. dont worry after that open up ibriker and click on boot iphone and ul be at the activation screen

Jan 22, 2008 | Apple iPhone Smartphone

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