Question about Canon PIXMA MX310 All-In-One Printer

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NO scanning I bought a canon MX310, i installed all the drivers from the included cd, it prints, and copy, but dont scan, a message appears : the scanner is not connected, i called Cannon assitance dept. and they said something is wrong with my computer settings, could it be?, what could it be? what kind of setting my pc must have installed for the right functioning of a scanner appliance? Thanks

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  • trouser Apr 13, 2008

    I have the same problem . . . Canon MX310 copies and prints with no problems. Will show Scan Mode in the display but nothing scans. I have it connected to an iMac G-5 with OS 10.4.11. What's the deal?

  • Anonymous Apr 15, 2008

    scan not working

  • Anonymous Apr 22, 2008

    same problem

  • Anonymous Apr 22, 2008

    i have the same problem.

  • Anonymous Apr 28, 2008

    Same problems here but only in Win XP with service pack 2 . The same machine works fine in Vista with same cable and everything. I have no idea whats going on. I also believe its windows related BUT WHAT??

×

1 Answer

How long is your USB cabel? Support recommends me to use cabel short than 3 meters, I bought 1,8 m cabel, what solved my similar problem (scanner freeze).

Posted on Apr 07, 2008

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It's brand new. Bought it off ebay. Got it hooked up to computer windows vista. It will print but it won't copy or scan. All I really need is the copy but it won't. it prints fine


Did you run the installation CD that came with it? That installs all the drivers, which include scan, copy and print. Vista installs generic print drivers, which is probably why you can print. On some printers, the copy and scan commands run from the printer control panel, sometimes via the installed software.

Incidentally, Vista was one of the most hated versions of Windows, only slightly in front of Windows Millenium Edition! You should try Win7, 8, or 10. They are far superior.

What is the make and model? Reply by COMMENT so I get notification.

May 17, 2016 | Printers & Copiers

1 Answer

Canon mx310 won't scan message reads "the


Please go to Control panel and choose add or remove programme.. kindly uninstall the program i.e. Your printer driver after all re-install the driver... thanks

Aug 22, 2011 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I have purchased this canon pixma mx310. i can print but i cannot scan i have installed, uninstalled, re-installed the drivers but my machine says 'scanning driver not installed' and i could not...


Once you re installed whole software ......... and install one by one softwares frm CD...... and go to control panal and change the settings ther.............
and restart you system .
Hope this will help you out

Jun 22, 2011 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I have Canon MX 310. It prints, sends fax and copies with no problem at all. But it does not scan. I push the scan button and it then shows a screen that is black or color scan. It then changes to...


Hi
I think you will need to run the cd installer again to install the scanner driver on your printer.

You can check if the driver of the scanner was successfully installed once you view on the Scanners & Cameras inside the Control Panel and see the image of your printer scanner. It means it is connected and ready to be used. If you can not see the icon of the printer scanner there, then, it could not be installed or the printer is attached to other pc in the network.

Remember to use the printer as scanner, it should be attached locally to the pc you are using. Pressing the Scan button in the printer will save the scanned documents in the computer as pdf files.
In order to save the documents as jpeg files, you must need to use the scan option on the Scanners & Cameras inside the Control Panel.

Hope it helps. Just post back if you still have questions.

Dec 21, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

My cannon mx310 wont scan photos


If you have the original CD that came with the printer, install it since the program will have the printer drivers. You didn't mention what operating system you have- I found some scanner drivers by googling "mx310 scanner drivers", and there are some out there- one site that had a free download was for a mac OS, but there are others for Windows. I have a Canon, and the way it scans is that you push scan on the printer, and it brings up the Canon Imaging Studio to receive the scan. I've never tried it without the program, but the net has drivers so I'm guessing they work, however I don't know.
You might be able to get a copy of a Canon CD from Best Buy- I know they keep copies to help people reload programs when they lose their CD.
Good luck, hope this helps, and thanks for using FixYa.

Sep 13, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

My canon MP40 will not scan/copy


This is because you have NOT installed the actual Drivers for the scanner and the Scan Manager. Driver link below. Ensure you get entire package A:SO get the user manual, it shows you what to do.
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15603

May 14, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I have mx310 copier/printer/fax/scanenr. i can copy and print but it will not scan. any suggestions?


I have a Canon Pixma MP470 and my scan control option is in the solution menu with the import option.
Try this: click start, click all programs, choose Canon utilities, choose solution menu, slide right and click on solution menu, your screen should show scan/import option, click on scan/import and chhose scan. I hope this is helpful, Good Luck.

Aug 26, 2009 | Canon PIXMA MX310 All-In-One Printer

3 Answers

HAving trouble printing


Check and make sure you did buy the right one first.

Apr 23, 2009 | Canon PIXMA MX310 All-In-One Printer

7 Answers

Scan problems with Canon MX310


i have found the way to scan items from a Canon MX310 (on windows)

1.On windows go to control panel
2. click hardware and sounds
3. then hit devices and printers
4. then click on the Canon Inkjet MX310 seriers
5. then you will see scanner management click on scan Photos or docs
6.then place the photo or doc under the scanner and hit scan!

That is all the steps you will need.
17 years old computer tech.

Aug 16, 2008 | Canon PIXMA MX310 All-In-One Printer

3 Answers

Canon mp610 scanning problem


The readme says that some USB hubs have an issue.

I was having problems and was connected via a hub. I removed the hub and connected the printer directly to the back of the PC and voila scanning is all good.

ALex.

Apr 20, 2008 | Canon PIXMA MP600 all-In-One InkJet...

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