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Motorola W370 will not charge

Bought a brand new Motorola W370 and the phone won't charge. Charges for a moment then stops. Error on the display screen reads "unable to charge"

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  • mrstinky May 08, 2008

    same here - bought it, entered all my phone numbers, but it's unable to charge. called customer service and they sent me a new battery. installed new battery, tried different outlets, different chargers, usb - nada.

    pretty crummy for a brand new phone!

  • joyce4_5 Feb 24, 2009

    Motorola W370 Display is BLANK!



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Motorola provides a USB driver for just charging the W370. I installed it using the installation instructions from the Motorola website, but it just wouldn't work. The USB driver would install but would not activate (error Type 10). The W370 said that it could not charge. I recommend not bothering with this device driver, at least not with Windows XP.

However, I did figure out how to get the W370 charging from a USB port by trial and error. It's a pretty simple process.

1. Before plugging in the USB cable, turn on the W370 and wait for it to fully boot.
2. Connect the phone to the USB port of the computer.
3. When the phone asks "Connect phone as storage Device?", press the phone's left soft key, choosing "YES".
4. The phone will say "Please Wait...... Connecting Phone as Storage Device"
5. Eventually, the phone will display a white screen with the message, "In storage mode, no regular phone activities can be done."
6. Flip the phone closed. The yellow battery indicator will be lit. The phone is charging.

You'll note that the computer will see the W370 as a storage device with around 512 Megabytes of free memory, with empty "picture" and "sound" directories. The W370 appears to be a generic mass storage device to the computer. No special device driver is needed to charge the W370!

Posted on Sep 15, 2008

  • Dwayne Surdu-Miller Sep 15, 2008

    Oops! The W370 actually only has about 490 Kbytes of storage, not 512 Mbytes.


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Surdumil's solution didn't work for my w370. I think because mine is from TracFone; the file storage feature is disabled.

The inf file method posted in this thread:

worked for me on Windows XP (I haven't tried on Vista yet).

Posted on Nov 20, 2008


It's got to do with the amount of power sent to the phone. The original AC adaptor works great for and AC outlet. But the W370 will not charger from a 5V USB/AC adaptor or your computer via mini USB. I've got it to charge via mini USB from my USB PictBridge port on my HP PSC 1510 Printer. The PictBridge port supplies lower power than your computer USB or 5V USB/AC adaptor.

Posted on Sep 05, 2008

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I actually called motorola and they told me that this is caused by "miscommunication between the charger and the battery". I was told to try cleaning the phone's contents and to try again. although this didn't do it for me they also suggested using a different charger, i have 3 usb to mini usb cords that came with my ps3, two of those didn't charge but the third one did

Posted on Jun 21, 2008

They sent me a whole new phone - so far, so good. mrstinky

Posted on May 27, 2008

I encountered the same problem with my W370 after about a year of use. I found it wouldn't charge using an alternative adapter that had previously worked. Going back to the adapter that was supplied with the phone seems to allow it to charge, but only with the original adapter.

Posted on Mar 19, 2008

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Go to:

Download the appropriate driver for your computer from the section titled:
Motorola Mobile Phone USB Drivers (for Windows®)Run the program.

THEN, download and install the correct driver from the section titled:
PC Charging DriversIf phone doesn't charge after both are installed, turn phone off. If still doesn't charge, buy a wall charger.

Posted on May 21, 2010

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