I was recently bought a new wireless trust keyboard and mouse, it has been installed with the driver from the disc,but every time i boot up the computer the mouse is not reconnised, but the keyboard is. although it says no keyboard present. so i have to shutdown the computer and restart it. then it finds it ok, could you tell me why this is happening.
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Re: Keyboard and mouse
How old is this mouse since it was made? It may need a driver update, if you'll just go into the manufacturer's website and look for downloads and drivers, this may solve your problem to recognize the accessories from your hardware.
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if you can provide more information about the keyboard make and whether you have installed the drivers or not.
Solution : 1. Right click on MY Computer or Computer and click on properties 2. Click on Device Manager ( Hardware ) 3. from the list, click on + sign on keyboard 4. check if the keyboard name is listed / also check if there is no yellow exclamatory mark in the list as unknown device. 5. right click on the keyboard name ( wireless ) and click uninstall 6. Reboot the PC ( With the keyboard CD Driver disk in CD ROM ) 7. Continue with the New Hardware found Screen to re-install the drivers for Wireless Keyboard / Mouse
Be sure that you have new batteries installed in the keyboard and the mouse.
After booting up into windows, plug them back in and see if windows detects them, if it does detect them it should install the drivers for the mouse and keyboard. If it doesn't then go here and download the drivers for it:
If after downloading and installing the drivers the mouse or/and keyboard still doesn't work, hit the connect button on the receiver for the keyboard and mouse. Then hit the connect button on the keybyoard and mouse.
This will make sure that both the keyboard and mouse synch with one another. If they still won't work after all these steps then you know for sure that either the keyboard and/or mouse are definitely bad and would need to be replaced.
reinstall the driver ..and check the plugs for proper insert ...if there was a problem and you started the pc ..and do not sow the device ...( problem like unpluging ..or out of batteries..) it is the chance that you need to go to the device manager ..and update the driver ...( from the disc ) or automatically cause the driver is still installed into the pc ...
that you have good batteries installed, turn the Keyboard over and locate the
small reset/connect button on the back of the keyboard and press it. Then
try typing to see if it is working. If not try pressing the button on the
receiver and then on the keyboard. Try typing, should work okay.
this helps. Bud
Make sure the batteries are installed and are good.
Press the Receiver button (and the lights will start
Then if the Keyboard isn't working, press the small RESET/CONNECT
button on the back of the board to connect the keyboard to the
If the MOUSE isn’t working, push the small RESET/CONNECT button
on the back of the mouse to connect to the receiver. Then they
should work okay.
Hope this helps. Bud
Are you using an optical mouse? I suggest that you have to provide a mousepad since the laser of the mouse will have a hard time to read on its surface especially if you are using glossy surface of your table.
Don't run the setup program. Instead reboot your computer and use the windows add hardware wizard to install the drivers from the CD. The windows hardware wizard will detect several different devices, allow it to install them all from the CD.