Question about Samsung UpStage SPH-m620 Cellular Phone

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Samsung upstage will not turn on...

My phone will not turn on unless its on the charger. (i know its not dead) and when i finally get it to turn on, it only stays on for about 45 seconds. it drops all of my calls and blinks on and off while charging...what should I do??

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  • ericbutt Mar 02, 2008

    I have the same problem let me know if you figure it out

  • amaynaflava Mar 14, 2008

    I have the SAME PROBLEM...what is WRONG with this fone?

  • Anonymous Mar 20, 2008

    My upstage is not turning on at all. I turned it off and when i tried to turn it back on, it did not work. I have tried charging it (which isnt working) and connecting the battery case also. Nothing is making my phone turn on, and i need it in 10 mins!!!

  • Anonymous Mar 23, 2008

    this phone gets frozen turns off sometimes wont turn back on unless is charging but this time nothing is happening charging now wont turn back on what is the deal?

  • jurgergeorge Apr 11, 2008

    i charged the phone all night and it only works when it is on the charger. i tried the reset button but it still doesnt work. what ever shall i do????

  • tayla22 Jun 22, 2008

    my phone will not turn on unless its on the charger. (i know its not dead) and when i finally get it to turn on, it only stays on for about 45 seconds and blinks on and off while charging...what should I do??

  • dancinbabe93 Jul 18, 2008

    i dropped my phone and now it won't turn on and i need it now. how can i fix it?

  • Anonymous Aug 12, 2008

    This phone is a piece of **** mine won't turn on

  • SoSoper Aug 28, 2008

    Phone is fully charged and won't turn on. When plugged into charger, beeps like it's going to charge but then turns off.

  • hwood310 Oct 17, 2008

    my phone just died yesterday and it's been doing the same thing. it only works in the portable charger, and when it's plugged in to the wall charger it will only say "samsung" and not turn on. I got it to turned on while in the wall charger last night but it died again for no reason and this morning it wouldn't work. The reset button got it turned back on- for about one minute. now it's back to reading "samsung" and occasionally "charging" but won't turn on. when i did get it to turn on last night i noticed my text inbox, outbox, and drafts had all gone to zero.. this was before the reset button was used so i don't know WHAT is going on..

  • Kudoyoung Nov 28, 2008

    Yep. My calls were not going through not due to lack of coverage but for other weird matters. I shut off my phone and the "SAMSUNG" Logo stayed on the screen as well. Now it will not turn back on. I have been trying to use the reset button but nothing really happens. I know the battery is good i charged it recently. I try again in the mourning.

  • Anonymous Dec 19, 2008

    The phone is a piece of ****. I've gone through an upstage already cause of minor problems, but this one is the worse yet. I didn't even drop the thing, it just decided to not work anymore! I tried the reset button, didn't work. Plugged it to the charger, beeps, charges...45 sec takes itself off and proceeds to shut down, and few seconds later turns back on. Now it's been going through this cycle for hours. If I take it off the charger it'll stay on for those little seconds then shut off completely. I know this phone is fully charged cause I charged it this morning. My solution: Get rid of it asap. Going to the sprint store tomorrow, and I am not getting another refurbished cause that's only solving the problem until the next one crash and burns.

  • ATCQFan Jan 07, 2009

    The only time it works is when it is charging and even then it does noy fully work, no calls go out, and if i leave it on it turn off by itself. Please help.

  • Anonymous Jan 11, 2009

    my phone wont turn on unless its on the cahrger

  • btanya76 Jan 13, 2009

    My up stage flashes samsung and wont turn on

  • Anonymous Jan 25, 2009

    Man im tired of this phone.. It SUCKS!
    What are your thoughts on The HTC PRO by samsung?

  • al_xmack_187 Jan 25, 2009

    i have had this phone for just over one year and it has been a problem from the start i am always getting my providers name locked onto both screens and you cant even turn the thing off!!! argg its making me mad i have tried many times turning it with the "reset" button but that does not wrk any more i am very upset with the company and am looking for someway to contact samsung

  • paul_te Mar 02, 2009


    The reset worked well. It's back to normal now.

  • Anonymous Mar 18, 2009

    I dropped my phone and now it wont come on at all



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Happened to me today, after i turned off the phone the word "SAMSUNG" stuck on the screen, then when finally turned off. i couldnt turn on afterward. So I tried the solution by press and hold the reset button for few secs, then release it. The reset button is on the side. Then it worked. hope it works for you guys.

Posted on Mar 26, 2008

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You don't necessarily need to use a needle, you could use a toothpick.

I tried the reset button a few times with my phone plugged in with the charger and the back up battery thing. it didn't work at first but when i took the thing off and unplugged the charger, and i used the toothpick to hold the reset button in for about 5 seconds, it worked!

Posted on Dec 02, 2008

  • Queensta4lyf Dec 02, 2008

    Oh, and if you do try the reset button, it won't erase any of your things. just a by the way, because I got scared when i tried.


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Holding the reset button in any fashion did not work for me. ( or least i dont think it did) I just had my phone on the charger for about a day, then it eventually turned on.

Posted on Dec 04, 2008

Yea last nite reset button wouldnt work. But this morning I held it in for like 20 seconds and then hit the power button. and Bam. Working again..other than that if we really want to vent about the UPstage- the KEYGUARD or CHARGER try finding them in the dark.

Posted on Aug 07, 2008

I have the EXACT same problems. It won't even charge any more unless I actually HOLD onto the **** charger cable. Its pissing me off. I absolutely HATE this phone. Its worthless and is a piece of ****. I've had way too many problems with it. Sprint seriously needs to step up and help people out with it. I'm going to shut it off and use my mums old one.That way I at least know I can use something during the day. Sheesh.

Posted on Jun 24, 2008

Same thing happened to mine because i squeezed it too hard. i hit the reset button... didnt work

Posted on May 02, 2008

I have been trying these solutions for about an hour because im broke and have no time to go get this phone fixed this week but also REALLY needed the phone. I had been using a pen to press in the reset button on the phone and I thought that it was actually pressing it in. I decided to try the needle thing though just in case b/c again i was that desperate. I thought the pen was pressing it until I used the needle and realized the pen didnt reach. When I used the needle it worked!!

So use a NEEDLE to press in the reset button for about 5-10 second and release. Then power your phone up just like normal and it should turn on. I really hope this helped because I know how frustrated I was!

Posted on Apr 30, 2008

I have just been trying these solutions for about an hour except i was using the tip of a pen. I THOUGHT the button was being pressed because it felt like it was. But I figured I would try the needle solution that was suggested (use a needle to press in the reset button) and it actually worked!

So use a NEEDLE to press in the reset button for a few second (i counted to 10) release it and then try to power up your phone again.

Hope this helped. I know i was about to tear my hair out if I couldn't fix it

Posted on Apr 30, 2008

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I tried the reset button but it wont work. what is up with this... any other ideas??

Posted on Apr 16, 2008

I tried the reset button but it wont work. what is up with this... any other ideas??

Posted on Apr 16, 2008

Yea i don't know why i chose this crappy *** phone its a piece of ****. Hopefully you guys found a solution. I really don't want to get a refurbished one, when i had one it didn't even work..

Posted on Apr 09, 2008

This phone is a piece of crap that totally freaks out over the course of it's life and eventually starts to die. The battery connections in the phone are coming apart, maybe from dropping it, or from just regualr use. It's on it's way out.

Good luck getting sprint to do anything about it, they'll just offer you a useless discount on another phone, and samsung will just send you a "re-furbished" one that is as shitty as the new on you have.

i HATE this phone.

Posted on Mar 07, 2008

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Hello, I hope this solution works for you guys.

My phone hasn't worked for five days. Until today January 11, 2009 when I had no other choice but to try to fix it again.

  1. I put my charger into my phone and it turned on automatically(for me, the charger is the only way the phone came on)
  2. I pressed filp button to make sure it was on the small lcd side.
  3. I put a pin into the side of the phone and held it there until it turned of by itself.
  4. As soon as it turned off and went to Samsung loading sign, i took the charger out.
Now every since that it has stayed on by itself.

I hope this helps, I too am frustrated with this phone because the battery life is going back and forth, one second its full the next it's only 1 bar.

Thanks for reading.

Posted on Jan 12, 2009

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I tried the reset button like 300 times, many diffrent ways. Still not working. Idk,,but im really mad.

Posted on Aug 14, 2008

  • Illtry askme Aug 14, 2008

    Plug the phone in for awhile and then try again....


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I had the same problem. The phone wouldn't turn back on after I turned it off. There is a hole on the side that says "Reset". Use a needle, push the button in the hole for like 5 seconds. Then hold down the On button and it should turn on.

Posted on Apr 11, 2008

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