I believe it was flashing f2 code but when I tried to stop it it began flashing sud. It seemed to be near end of rinse cycle--no suds whatsoever. Would not respond to stop/pause. Does not respond to anything---continues to flash sud. Removed load ( two dog blankets were running on heavy duty selection --- have done this many times before w/o problem). There is water in bottom of tub. Any ideas?? Thank you, debfox
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Re: Whirlpool duet front loader washer
Borrowed from a similiar solutioin:
If the heading above is correct, and this is a Kenmore Elite front
loader, "F02" is a "Long Drain" error. If the drain time exceeds 8
minutes, the water valves are turned off and "F02" will be displayed.
Here's what you need to do to determine if you have a definite problem:
1. Press "PAUSE/CANCEL" twice to clear the display. 2. Check the drain hose to make sure it is not kinked or clogged. 3. Check the electrical connection at the pump and make sure the drain pump is running. 4. Check the drain pump filter for obstructions.
Here's how to access the pump:
Unplug the washer
while servicing inside the unit.
Remove the lower kick
panel under the door by removing the three 7mm screws under the bottom
edge of the panel.HINT: Use a
couple of blocks of wood to prop up the front feet of the washer to gain
better access to the screws.Once
the screws are removed the panel should drop down, and then pull off.If the panel becomes stuck, a slight tap
on either side will dislodge it.
Locate the drain
pump.It will be located directly
under the wash tub (it is the only pump this washer has).
There is an access
removal cover on the pump that can be removed to clean out the trap.BEFORE doing this, it is strongly
recommended that you remove all residual water from the wash tub &
drain line or you will have about a gallon or so inside your washer and on
the floor to clean up.
Here’s a helpful way
of quickly removing the residual water.If you own a wet/dry shop vac, remove the drain hose from the
standpipe at the wall and pull a vacuum with the shop vac.This will empty the wash tub, pump and
drain lines.If you don’t own a
shop vac, grab a bunch of old towels and open the access on the pump
slowly so that it comes out at a trickle.Allow the towels to soak up the majority of the water.Close the access and stop the water if
you need to get additional towels.
Open the pump access
and remove once you have all the water drained.Check the drain pump for foreign objects
and debris.Check the pump impeller
and make sure there’s nothing caught in it.Items as small as toothpicks or cotton
swabs have been known to stop this pump from working.
Clean out the pump
thoroughly and reinstall the access cover.Make sure the cover is snug, but do not over tighten.
Place the drain hose
back in the standpipe (IMPORTANT – DO NOT FORGET!).
With the bottom panel
still off, plug the washer back in and select the following on the
operator console – DRAIN SPIN, NO SPIN, and then press any button under
OPTIONS 4 times (it must be the same button).“C00” will show on the console display
as the washer begins diagnostics mode.
Check the drain pump
for leaks as the washer fills.The
pump is gravity filled and will hold water even it is not pumping.Allow washer to run through diagnostics
until it begins the wash tub tumble cycle.
At this point, you can
stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times.The drain pump energizes and the washer
will begin to drain.
If the drain pump
works normal and there’s no leaks detected, reinstall panel and tighten
It is normal to have residual water left inside the wash tub under the wash
basket.This is why it is important to
leave the door ajar when not in use so this water does not become sour.
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F2 is a drain error in your washer, if
the unit is unable to drain then after 4 minutes it will display suds and then
F2. The first thing that should be done is cleaning the drain hose and the
drain pump filter, you can take out three torx screws from the bottom front
panel and then clean the area completely, lift up the cap to clean the filter.
If the error returns then check the drain pump if it is not working then
replacing the pump is recommended repair. Please get back to me if you have any
fault code indicates a draining problem and the display can be cleared
by pressing the Pause/Cancel button twice. "Sud" code flashes 4 minutes after the pump is turned on and 4 minutes later "F02" flashes. Either the pump filter is blocked, the drain hose is clogged/kinked, the pressure switch is stuck in the full
position, or the pump itself is not working.
Disconnect power and remove
the three screws attaching the lower front access panel to the cabinet
then pull the panel down and off the cabinet. You can prop up the bottom
front edge of the washer or cushion and lean it against the wall to
access and remove the screws more easily.
Once the panel is off,
remove the filter from the pump housing by turning the knob counterclockwise. Clean the filter
from any debris that prevents water from draining out properly. Click
on the link below for further troubleshooting should the cleaning of the
filter does not resolve the problem.
If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed.
NOTE: After 4 minutes the "Sud" error will be displayed, then 4 minutes later the F02 error code will be displayed.
Press PAUSE/CANCEL twice to clear the display.
Check the drain hose and make sure it is not plugged or kinked.
Check the electrical connections at the pump and make sure the pump is running.
Check the drain pump filter for foreign objects.
If the above does not correct the problem, replace the pump
If the drain time exceeds 8 minutes, the water valves are turned off and F02 is flashed.
Press PAUSE/CANCEL twice to clear the display.
NOTE: After 4 minutes the “Sud” error will be displayed, then 4 minutes later the F02 error code will be displayed.
• Check the drain hose and make sure it is not plugged or kinked • Check the electrical connections at the pump and make sure the pump is running. • Check the drain pump filter for foreign objects • If the above does not correct the problem replace the pump..
This means that the drain time has exceeded 8 minutes and the water valves have turned off. After 4 minutes the suds error is displayed then 4 minutes later the F2 error.
1.Check drain hose for kinks or cloggs
2.Check electrical connection at the pump and make sure the pump runs.
3.Check inside of pump for foreign objects
4.If none of the above fixes the machine replace the pump.
The F4 error code on your washer indicates a problem in the electrical circuits of the washer... and not end-user repairable. This problem requires a technician to test the wiring circuits to diagnose the problem.
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