Question about Panasonic KX-FL501 Plain Paper Laser Fax

1 Answer

No phone dial tone

I have no dial tone on my fax.  have tested wall phone jack, its ok.  have tried integrity of of phone line from and to fax machine=ok. is there a master reset somewhere inside ?

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  • stinger15 Mar 03, 2008

    have tried this several times and still no dial tone

  • Anonymous Mar 29, 2014

    I can't enable the dial tone on my fax mx880

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  • Master
  • 682 Answers

Please disconnect power plug from outlet and reconnect it after few seconds(this will make master reset)

Posted on Mar 02, 2008

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WHat model is the fax machine? Also check to make sure that the phone line and the fax line are not 2 different phone jacks. Also if the phoneline and fax line are on the same jack, make sure to program the fax number into the fax machine. Also, double check if the fax machine has an in and out phone jack that it is in the in jack.

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First, the phone line to your fax machine should go through the filter.
Also, you haven't mentioned if you can just dial and call someone. Can you?

One way to test it is to dial manually as you would dial any telephone number.

Insert the document to be faxed, lift the receiver on the fax machine, listen for a clear dial tone, then dial the number.

If there is a fax machine at the other end you will hear the chirping sound after a few rings. Then press START and see what happens.

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Make sure you have the phone line plugged in, also make sure it's plugged into the LINE port on the machine. (Ext. is for a extension, i.e. secondary phone for manual dialing)
Also check that the wall jack is functional too, easiest way to do this is hook up a regular phone to the jack and if you get a dial tone you know it's okay.

If the wall jack is getting a dial tone and the line is plugged into the LINE port you may have a bad phone cable, try a different one.

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Is the fax machine on? (Are the lights or screen lit up?) Make sure that the line going from the fax machine to the wall jack is plugged into the LINE port on the fax machine, and not the TEL port.

Try plugging a regular phone into the wall jack where the fax machine is currently plugged in... do you get a dialtone? If so, the problem is either with the fax machine or the way it is configured.

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The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack

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Make sure the telephone wire is in the line jack of the machine and not the EXT jack. If its plugged into any splitters or extentions, remove them and plug directly into wall jack, if you still dont have a dial tone try another wire or wall jack.

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Verify that you have a dial-tone by plugging a regular phone into the wall jack

Make sure the phone cord is plugged into the LINE jack..

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I would double check your phone cord. There is usually 2 jacks in the back of the fax machine. 1 is for Line, and 1 is for phone.
Your phone cord should be hooked up in the LINE jack that goes to the wall.
I would also double check your phone cord on another phone to make sure the cord is good.
If you look at the clear connector that you plug into your wall and fax machine, does it have 4 copper/gold color wires contacts imbedded in the clear plastic connector?

Another thing to try, if you fax machine has a Line and a Phone connector, try plugging in a phone in the PHONE connector. Then hook up another phone cord going from the LINE to the WALL jack.
If you get a dial tone on your Phone, then you know you have it connected correctly. If no dial tone, then I would go back to the phone cord.
check those things and get back to me and I will see if I can help you with more suggestions.
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I'm no expert but, did you try touching the online or hook button on the fax to hear the dial tone? Or connect a basic home phone into the phone jack at the wall the fax was plugged into. Do you get a dial tone. If no dial tone, call the phone company. If there is a dial tone, its the fax.

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