Question about Hitachi 50V500 50 in. HD-Ready LCD Television
You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).
Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck!
Posted on Mar 05, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 02, 2011 | Hitachi 57F500 57" Rear Projection...
Nov 17, 2009 | Hitachi 51F500 51" Rear Projection...
Jun 04, 2009 | Hitachi 51F500 51" Rear Projection...
May 05, 2009 | Hitachi 51UWX20B 51" Rear Projection...
Mar 21, 2009 | Hitachi 43FDX01B TV
Mar 16, 2009 | Hitachi 57G500 57" TV
Dec 29, 2008 | Hitachi 61SDX01B 61" Rear Projection...
Nov 10, 2007 | Hitachi 43UWX10B 43" Rear Projection...
261 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: