Question about Hitachi 50V500 50 in. HD-Ready LCD Television
You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).
Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck!
Posted on Mar 05, 2008
Tips for a great answer:
Jan 25, 2014 | Hitachi P50H401 50 in. Plasma HDTV
Jan 04, 2011 | Hitachi 42HDS69 42 in. Plasma Television
Aug 17, 2010 | Hitachi 42HDT20 42 in. Plasma Television
Mar 31, 2009 | Hitachi 50V500 50 in. HD-Ready LCD...
Jan 08, 2009 | Gateway PLSM50TV 50 in. Plasma Television
Jun 14, 2007 | Hitachi 42PD6600 42 in. HD-Ready Plasma...
259 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: