Hi,
You may try to reset codes on new motorola phones with following commands through phone keyboard.
Put phone in Test mode - 048263* (Push the key quickly!)
you should see this message: "Opcode", 'Cancel' "Okay'
After Putting t phone in test mode then use following commands
to see or reset security code.
User code -> 32*116*1*0*0
Security code -> 32*118*1*0*0 Master Reset -> 18*0
Master Clear -> 18*1 ----
* is Asterisk key on the phone keyboard!
http://www.gsm-unlock.com/unlock/unlock-motorola.html
Additional info:
Default 4 Digit user code: 1234 or 0000
Default 6 Digit Security code: 000000
unlocking code for a V220
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