Fax unable to get dial tone after I switched phone service from verizon to comcast digital
Comcast put in a new cable modem, ran a standard phone line to face plate in wall with two receptacles (essential a splitter); then used the foxconn hp 8120-8344 cord from the fax to the other receptacle in the faceplate. Fax capability was lost.
After switching every possible wire and plugin configuration, comcast tells me they think I need to order another hp 8120-8344 cord and use it from the modem to the wall as well as using the other one from the fax to the wall. They also said I could try putting both cords (standard and proprietary) into an external splitter plugged into just one receptacle.
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Re: fax unable to get dial tone after I switched phone...
Splitters by their nature are flaky..i'd recomend you get a good phone line cable, since they are cheap, and simple..you have another phone line somewhere, to test the fax/cable combination, just to make sure?
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If the Comcast people changed the equipment in the phone room they probably ran direct lines to each phone or put filters in the lines. The reason you're not seeing the lines light up is the phones are not wired correctly now. The cable box that all of your lines are coming from must have a 1 to multiple line adaptor for each line. The adaptor feeds all of the phones. Communication for the intercom and the line in use lights goes down the phone lines so ther has to be a direct connection between all of the phones. If there are filters in the lines they must be put between the cable box and the line splitter. You can get the line splitters at Radio Shack (Model 279-435 for 1 to 3 adaptor).
Do you have phone service with Charter as well? If so the modem you have been provided is made to run both the phone service and the internet. If you purchased your own modem from best buy the phone portion would not be present so that is why those connections are not on the new one.
To cut to the point the new modem will work just fine for you internet but bear in mind it will now require another splitter for the coax cable line and each time that you add a splitter you will loose a portion of the incoming signal and this may affect your services.
hate to ask, but is the phone line from back of printer in the correct port, the one for 1 line, next check the connection to the wall or splitter, if you are using a splitter, radio shack type, try the other side, and last, if you have a single hand set, check to see if you have dial tone at that connection. now if you are using cable modem for your phone and fax, you will need to contact them for assistance.
The 2 jacks on the back of the Arris modem are labeled "1/2" & "2". The first jack labeled "1/2" means that the jack is capable supporting 2 different phone numbers, a line 1 and a line 2. The second jack labeled "2" means that it is capable of supporting only a second phone number. Therefore your 1 phone number is working correctly from the port labeled "1/2".
There are different types of phone splitters. It is possible that the one you used may have been to split lines 1 & 2 on a single jack into two seperate jacks. Take a closer look at the splitter and see if the 2 ports are labeled differently.
A flashing ADSL light on the router means its not getting constant broadband signals. Make sure it is connected to the adsl filter without any extensions and the filter should be directly connect to the main phone socket and not to an extension socket. Also check if the phone socket has 1 or more than 1 ports on it. If it has two port its most likely a SSFP socket which does not require a filter as it is inbuit.If all the connections are fine try changing da filter.
Just use a splitter and connect the phone line direclty to officejet 7310 All-in-One line 1 port.
Then make below changes :
Press Setup on the All-in-One. Navigatet to Advanced Fax setup - Fax speed. Set the Fax speed to Slow. Also set the ECM (Error Correction Mode) to Off.
The splitter the technician is referring to goes on the wall jack. One should have come with the "modem" installation package. Take a regular telephone cord and plug one end into the splitter and the other into the line jack on the Fax/printer. When your done you should have two phone cords connected to the splitter - one going to the "modem" and the other to the printer.
If your internet or cable light is blinking then you probably have a cabling issue.These modems are designed to be ran with an RG6 home-run line to the cable box outside.You cannot have any splitters in between.A home-run is a cable that runs to the service box on the outside without any splitters.