Question about HP PSC 950xi All-In-One InkJet Printer

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Fax unable to get dial tone after I switched phone service from verizon to comcast digital

Comcast put in a new cable modem, ran a standard phone line to face plate in wall with two receptacles (essential a splitter); then used the foxconn hp 8120-8344 cord from the fax to the other receptacle in the faceplate. Fax capability was lost.

After switching every possible wire and plugin configuration, comcast tells me they think I need to order another hp 8120-8344 cord and use it from the modem to the wall as well as using the other one from the fax to the wall. They also said I could try putting both cords (standard and proprietary) into an external splitter plugged into just one receptacle.

Help.

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Splitters by their nature are flaky..i'd recomend you get a good phone line cable, since they are cheap, and simple..you have another phone line somewhere, to test the fax/cable combination, just to make sure?

Posted on Mar 02, 2008

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