Question about Cell Phones

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I have a CECT A380i Tri-band GSM TOUCH SCREEN PDA PHONE and cellular one service. I do not get service on my phone, it only says emergency on the main screen, and I noticed that the frequency is 1900 for this phone and my service has 850 and 1900. How do I get my phone to get service?

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  • skinny falcon
    skinny falcon Mar 13, 2008

    i have the same problem, i'am using a cingular go phone sim card, someone told me if you had a contract sim card it would work i dont have one but i'am going to borrow my mothers & see if theres any truth to this..if anyone has already tried let me will save me lots of time.

  • CLS08 Mar 16, 2008

    I am having the same problem with my cect a380i. I have att/cingular and I have tried everything. It only says emergency when it has service. HELP!

  • thelink Mar 17, 2008

    I have the same problem on mine. I've read a few fixes that did NOT work, so I will try and save you some time.

    A) I have a contract through Suncom, so having a contract does not help.

    B) Getting the newest version of a sim card will not work either.

    I have already tried both of these. Good luck.

  • kristy13 Mar 27, 2008

    I have cingular/at&t service and mine does the same thing. What do you do?

  • mossyman Mar 28, 2008

    Yes I have the same problem, I tried the sim card and I everything else, come on someone must know what to do or have we bought duds.

  • Anonymous Mar 29, 2008

    I Need help with this damn phone too. My sim card is SUPPOSE to work but it does'nt. It only "says EMERGENCY.

  • Anonymous Apr 03, 2008

    I have att and get emergency when turned on and how do I gget it back to english

  • tevani May 06, 2008

    help! i just got this damn phone and already the right side key and the camera key including the front panel soft keys wont work! somebody help, it,s a cect a380i

  • joeycollins May 07, 2008

    I have the same problem of the side keys or bottom keys not working, on the first day of ownership. Please Help!!!

  • Anonymous May 25, 2008

    I have the same problem. My phone shows emergency i tried to switch sim card slots.

  • jriggsy Jun 21, 2008

    I have a cect 380i quad band phone with a 3g sim card that works fine in my nokia phone. Service is Att. When I turn on the cect phone it reads "Emergency" rather than Att and I cannot call out. I have activated the sim card, switched the sim card to slot 2 and still nothing works. The service range is not the issue. Any fixes for this problem?

  • lunchbox01x Oct 23, 2008

    When i turn on my CECT A380i with my 3G att sim in it it just freezes and wont do any thing and if i put it in the second slot it will take me to the main menu and when i try to activate the second sim slot it freezes can someone help me out



6 Answers

As someone else explained. this phone is TRI-BAND. it only supports GSM 1900, 900, 1800. It does NOT support GSM 850

ATT/CINGULAR works on both GSM 850/1900, so you are picking signals off GSM1900 WHEREVER AVAILABLE. as far as AT&T service goes, they have coverage in your area but might be more of GSM850.

The phone CAN NOT be changed to support GSM850 as it was not designed to do so. the chipsets and antenna inside do not support that range. So I am sorry to tell you the news but over CINGULAR this phone is a BAD BAD BAD option.

Posted on Aug 13, 2008

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Okay, I am having problems of my own...a few things I learned: This phone DOES NOT work on the 850 Mhz frequency. Some att/cingular areas use this frequency. Another thing is the sim card has to be at least a 3G card...the 2g/3g 'logo' is on the back side of the Sim...(the side with the gold) others have been stating you have to activate the Sim card. This phone does have two slots for two Sims...BUT only one is active at a time. To do this you must go into Settings, then Sim Switch...from there it gives you the choice of activating Sim 1 or Sim 2. Once i did this i got coverage from Att. When i go to make a call it tells me 'Network Fail' I called ATT and they said that it has nothing to do with the SIM seeing that the SIM still works in my old phone....they just simply blame it on the 'unsupported unlocked' phone. If i find anything i will update. Also....i just pulled my phone off the charger....the keys were not working correctly and now that the batt is fully charged they work....not sure if i just got lucky :-)

Posted on May 17, 2008

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Hi iam having issues with the 380I cect .when i call some one I hear like a helicopter in the back ground. On the other line you can barely hear me. What could be the problem. ?? In the upper left it say bluetooth.?? Other then that one bater does not work and that is about it.. Thanks Martin

Posted on May 09, 2008

BEcause the phones reception is POOR at best
Try moving into a better service area

Posted on May 04, 2008

You have to activate the sim card within the phone. go to the settings screen till you find sim settings it will than say activate sim 1 or sim 2 select sim 1

Posted on Mar 30, 2008

You can alter the phone to read the other SIM card slot or try putting the SIM card into the other slot.

Posted on Mar 23, 2008

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