Question about GE Energy Star PDS22SIS Stainless Steel Bottom Freezer Refrigerator
The temperature indicator LEDs for both the freezer and the refrigerator do not light up. The cotrol buttons still work, but I have to guess the temperature to set the refrigerator or fridge. Cannot find any fuses or lights to change.
I finally called GE about the non-working LED's and the temperature fluctuation. It's a known problem as many consumers have posted online. I called 800-386-1215 several times. What I found is I'd get different menu options nearly each time I called. The way I got to a 'helpful' human follows: Call above number; you will/may here a voice that states only 'for recalled appliances press 9' (may also have options for repair or parts) PRESS 0; next menu PRESS 5; you'll hear 'for less than 1 yr old press 1' and 'for more than 1 yr press 2'. In my case I pressed 2, then got a menu with 'for refrigerators PRESS 2'. Spoke to a woman who never denied that GE has a motherboard problem. She offered to provide a free motherboard but no labor. I asked (to be sure) if I would have to pay labor, she said yes or I could have $400 off a new crappy GE fridge. She said I would have to have a repairman come to diagnose the problem, then order the part and then come back to repair. I then said, 'You're telling me that I have to pay for TWO service calls to repair a known GE defect???? How much should I expect to pay for these TWO service calls???' She then asked me to hold, then came back on the line and told me that GE would pay the labor for the repair.
I also asked if GE was willing to do anything about the 25 cent door latch that cracked after 11 months (and is attached to the door gasket a $228.00 part) or the rusting wire freezer baskets and was told no. Hey, worth a try! The fact that they said no ensures that I will continue on my crusade to warn anyone who'll listen not to buy GE! Keep calling, after I got the right menu the wait was short the whole call was less than 15 minutes.
Posted on Sep 17, 2008
The GE profile refig I have is a piece of garbage.(3 Yrs. old) The freezer temp control is not working and I was just informed by GE that they would cover the parts but not the labor cost. This seems to be a major GE problem and I fill this whole repair should be covered. I will never in my life own another GE product, nor will anyone In my family.
Posted on Apr 08, 2010
We finally had GE come to the house. They fixed it for free because it was a known issue.
Posted on Jun 19, 2008
I have the same problem, but cannot adjust...no beeping noise when I push the buttons.
Posted on May 01, 2008
Are these posts from Canada or the US?
Posted on Sep 17, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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Posted on Jan 02, 2017
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