OE error presents if the washing machine has not successfully drained
the water in ten minutes. However, the OE error code does not always
mean that the washer requires a service call. If periodic maintenance
has not been performed on the washer, there are a few simple steps to
take before calling for service.
LED display models
LCD Display Models
Step 1: Check the drain pump filter.
Step 3: Confirm that the washer is leveled properly.
Items caught in
the drain filter will prevent proper drainage. Over time build up can
occur from detergents and additives used in the machine. Manually drain
unit through the drain hose, then lay a towel down to catch the water,
and remove the filter. Clean the filter thoroughly and restart the
If the unit is not
leveled properly, it will not drain properly. The front of the unit
cannot be higher than the back or vice versa. If not properly leveled,
the water can flow back into the machine. If this is the cause of the
problem, please level the machine using the supplied leveling wrench.
When you place a LEVEL on the washing machine, the bubble should be in
the center. Confrim that the washer is leveled from side to side and
front to back.
Step 2: Check the washers drain hose.
If the drain hose
is not installed properly, the washer will not drain properly. The drain
hose should not be installed more than 1 meter higher than the bottom
of the washing machine.
Perform a diagonal test when leveling the washing machine to ensure that the unit does not tilt from corner to corner.
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