Question about SanDisk Sansa Clip MP3 Player

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Sansa clip problems with driver

My computer does not recognize my sansa clip anymore and I have no disk and can not find a place to download the driver. Please Help.

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  • Anonymous Mar 02, 2008

    do not have a sansa clip driver for Vista.

  • Anonymous Mar 06, 2008

    no acepta la computadora mi ekipo no lo reconoce no sale ningun disco extraible ni nada

  • Anonymous Apr 05, 2008

    have the same problem too... (for xp pro)

  • laquintin Apr 07, 2008

    the driver doesn't recognized my sandisk sansa clip mp3 player

  • Anonymous Apr 13, 2008

    My computer wont recognize my sansa 1gb clip mp3 player

  • Anonymous Apr 20, 2008

    mying dint come with a disk what do i do to get the computer to notice it i have xp

  • shrav Apr 21, 2008

    my computer is nor recognizing the sansa clip mp3 player and iam not finding the proper drivers for the instrument.i even lost the installation cd.what can i do now????

  • Delaurana Apr 23, 2008

    My computer will not recognize my Sansa Clip (2 MB black). The player itself says it is plugged in, but my computer gives me absolutely no indication that it even registers anything being plugged in. I left it plugged in overnight (six hours at least) and it did not charge at all - I turned it on in the morning and it said "Battery Low" and shut off. I have tried different cables, different USB ports, restarting my computer, all to no avail. The player was given to me by a friend a couple of weeks ago, with no CD or anything, but it had been operating fine without software until this last weekend.

    I have downloaded the Device Recovery program, it took two seconds (to do a procedure that it said would take "several minutes") and told me to call an 866 number. That person I talked to took me through a number of different steps, pressing different buttons on my player, but it is hard to get the player to do anything when it DOESN'T HAVE POWER. I downloaded the Driver Updater, and it did nothing. I have tried the Add Hardware wizard, and again nothing. I have read about switching it to MSC mode, but how do I do that without power?

    The problem must be with the player itself, because both my computer at work (Windows ME) and my computer at home (Windows XP Pro) stopped recognizing it at the exact same time. It is hard to believe that both computers (with different operating systems) would start having problems at the exact same time.

    Please help! I love my Sansa Clip, if I can just get it to work!

  • Anonymous Apr 24, 2008

    sansa clip is not recognised by my laptop. Some problem with the driver. I need windows portable devices driver

  • Anonymous Apr 25, 2008

    i have the clip and cont have the disk to hook it up tp my coputer

  • jtortho Apr 26, 2008

    Do a hard reset. ( hold the off switch for abouit 15 seconds. The battery will start charging , and the deivce will show up again.) worked for me

  • Anonymous May 02, 2008

    if i connect my sansa to computer it does not recognise

  • Anonymous May 09, 2008

    not reconized by xp

  • pooow May 09, 2008

    my problem is that it doesnt reconize my sansa clip and ive searched for the driver but didnt find one.

  • Anonymous May 25, 2008

    I don't have driver for Sansa Clip 1gb.



  • Anonymous May 25, 2008

    My Sansa Clip mp3 player when connected to computor via usb port, says it is connected but nothing can be found, si it does not even charge

  • Anonymous Jun 06, 2008

    no dirver no cd? please help me!!

  • pas369 Jun 06, 2008

    the computer cannot find the driver

  • black rose Jun 06, 2008

    my SanDisk clip mp3 player is connected to the driver but it isn't charging

  • Anonymous Jun 10, 2008

    I have tried using my Sansa clip on Windows XP and on Vista. It's not recognized by either. I tried reformatting the Sansa clip. I tried holding down the center button while plugging it in. I looked under Device Manager, and it's not there either. The computers don't see it at all. What do I do?

  • black rose Jun 11, 2008

    my sansa clip MP3 player is not showing up in the my computer file. can someone post a solution?

  • miles37 Jun 11, 2008

    my computer doesn't recognize my Sansa clip, don't have driver disk anymore. Any help??

  • Anonymous Jul 23, 2008

    i have a sansa clip but my cumputer have windows xp and dont bot reconoced my mp3

  • choku Aug 20, 2008

    my system is not recognizing my sansa clip anymore

  • ken67211 Aug 20, 2008

    i looked high and low for the driver to install my mp3, i dont have an installation cd, help.

  • Anonymous Aug 31, 2008

    my mp3 is not recharging when conected to my computer
    HELP MEEEEE!!!!!


  • nomondoan Sep 02, 2008

    HEADS UP, new option!

    I spent a few days on this in
    utter frustration, tried everything anyone has suggested. My Sansa Clip
    2GB was toggling back and forth between connected and disconnected.
    Drove me nuts and I ordered a new one and started sending flame to the
    person on bought this one from on eBay.

    Turned out to be: THE USB CABLE!

    The
    USB cable that shipped from Sandisk is bad, flaky connection. Turns out
    the previous owner ignored it because it's so short. Used another
    longer one. I switched to a new cable and the Clip works perfectly!

    So if you are getting weird behavior, especially irratic or a change in behavior, swap out the USB cable.


  • Ram44Rod Sep 03, 2008

    my disc drive is broken and i need another way to install the sansa clip program onto my computer

  • One4thesoul Jan 04, 2009

    My computer does not recognize my sansa clip 2 gb

  • babybear0821 Jan 18, 2009

    i got the snsa clip 2GB for christmas about 2 years ago and i have yet to be able to get music on it it says that i had music on it but now it just says refresh database and i dont know what to do.

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13 Answers

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Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Posted on Apr 29, 2008

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  • sneter Nov 16, 2010

    Tried the solution above and it worked!! Thanks for helping solve the issue. I think that vickisanchez meant to put the HOLD button on LOCK (lowest setting) and held the middle button down. Thats what worked for me. Thanks again.

  • Physcofalcon Dec 04, 2010

    Out of all the other solutions, this one worked. Thanks to you, I am now able to use my Sansa Updater to further fix my mp3.

  • wnkrbean76
    wnkrbean76 Jan 03, 2012

    This worked perfect, thank you

  • jazzed1026
    jazzed1026 Aug 15, 2012

    Thank You, Thank You, Thank You!! And did I happen to mention..... THANK YOU!!

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Just change USB mode to MSC.

Posted on Apr 18, 2008

THIS TOTALLY WORKS, like they mentioned above:

http://www.ybo-interactive.com/blog/2008/02/21/sandisk-sansa-usb-problems/

Posted on May 27, 2008

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Http://www.sandisk.com/Retail/DriverDownloads.aspx

Posted on Mar 17, 2008

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My computer does not recognize my sansa clip anymore and I have no disk and can not find a place to download the driver. Please Help.

Posted on Apr 10, 2008

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I have the same problem, my computer is not recognicing my sanza, I call the number of technical suport and they told me the same. I tried to download from the downloads the driver and not work.

Please help

Posted on Jun 05, 2008

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When your sansa is plugged in your computer try locating the device manager

Posted on May 30, 2010

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I tried holding the off switch for up to a full minute, both plugged into the computer and not. I tried pressing the center button for up to a full minute, both plugged into the computer and not. I tried holding the right arrow and the volume up button, both plugged into the computer and not. These didn't do a thing.

Called the Sansa number again and spoke with a different person. He made some comment about "having an expensive paperweight." Apparently this is a widespread issue with Sansa Clips. They have recalled a bunch of them. They are sending me a new 4 GB one free.

Posted on May 01, 2008

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I have a sansa clip 1gb and my computer does not recognise it!!!!
are there any drivers for that ?
thanks

Posted on Apr 25, 2008

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I have Vista. Trying to download books from Audible.com. I had to change the "USB" to "MSC" in settings. Now it works.

Posted on Apr 13, 2008

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I had the same problem. I switched to a different USB cord and all is well. The other USB cord was fine but very long. I surmise that the Sansa clip has a very low amperage output and must use a shorter cord so that the data signal does not attenuate.

Posted on Sep 11, 2009

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I plugged my sansa disk into another computer and now my computer does not say that i ever had sansa in my file!! what do i do and why did this happen?!!

Posted on May 01, 2008

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I still cant find thaT driver

Posted on Apr 05, 2008

1 Suggested Answer

Fixe_You
  • 1800 Answers

SOURCE: sansa clip problems with driver

okay
there u go

rate me fix ya

choose the model of sansa thta u got
http://www.sandisk.com/sansa/#/support-0/

Posted on Aug 18, 2008

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Hi there,THe reason it isnt recognizing is becuase of your OS,windows 7 has porblems
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My computer won't recognize new SanDisk sansa clip. My computer won't read CDs, thus won't read the installation disk. Is there anyway to download what's on the CD so the computer will recognize the MP3...


Driver:
http://www.sandisk.com/sandisk-support/driver-download-wizard

Manual:
http://www.sandisk.com/sandisk-support/warranty-and-user-guides

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Dec 28, 2010 | SanDisk Sansa Clip MP3 Player

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My computer is not recognizing the sansa clip, I am unable to recharge the device anymore, and it does not appear in my drivers. I have retried loading the disk and nothing happens...please help!


Have you tried going to settings, then system settings and changing the usb mode? I have had some computers not recognize my device and this has helped. MSC should be he default mode and your device should show as a drive. The MTP is for DRM management. I have also had a clip that did this and my usb cable was bad.

Jan 04, 2010 | SanDisk Sansa Clip MP3 Player

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I have a sansa clip mp3 player and I lost the disk???


It should be recognized by your computer. I did a search for drivers and they are not needed for this model.
For music, After the computer has recognized it has been plugged in. Start, My Computer, and it should show up in there as (my sansa or sansa clip) something along those lines. 
You may open it and drag your music files into the accroding folders inside the device.
OR You may use Windows Media Player 11 to Sync to your Mp3 Player. The Sansa Clip has problems with Windows Media Player 10 so i would reccomend using Media Player 11 to sync.
For future help or more questions please comment,
I hope this has helped :) 

Feb 19, 2009 | SanDisk Sansa Clip MP3 Player

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SanDisk Sansa Clip 4GB MP3 Player


go to control panel and click on portable media devices note:will not work on windows xp even if you downgrade to classic using a disk

Feb 07, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Computer wont recognize sansa clip mp3 player


Reformat clip with disk utility after looking at it like an external disk. Do this by turning it off. Puting it in lock mode. Hold down middle button as you plug it in.

I am mad at my Clip as it did the same thing.

Screen shot here:
Sansa clip not recognized.

Dec 26, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

My computer wont recognize my mp3


I know this is only part of the solution:
- turn off your sansa clip
- put the slide button on hold
- press the centered button while connecting the sansa clip to your pc
the sansa clip will now be visible as a removable disk under 'my computer' :-)

I don't yet know how to proceed from here on

Sep 20, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa clip problems with driver


okay
there u go

rate me fix ya

choose the model of sansa thta u got
http://www.sandisk.com/sansa/#/support-0/

Aug 08, 2008 | SanDisk Sansa m230 MP3 Player

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