SanDisk Sansa Clip MP3 Player
Problem for SanDisk Sansa Clip MP3 Player

Sansa clip problems with driver




By missinhippy on Mar 01, 2008

" "
my computer does not recognize my sansa clip anymore and I have no disk and can not find a place to download the driver. Please Help.

Same Problem

Jan 18, 2009

-   i got the snsa clip 2GB for christmas about 2 years ago and i have yet to be able to get music on it it says that i had music on it but now it just says refresh database and i dont know what to do.-   babybear0821

Jan 04, 2009

-   My computer does not recognize my sansa clip 2 gb-   One4thesoul

Sep 03, 2008

-   my disc drive is broken and i need another way to install the sansa clip program onto my computer-   Ram44Rod

Sep 02, 2008

-   HEADS UP, new option!

I spent a few days on this in utter frustration, tried everything anyone has suggested. My Sansa Clip 2GB was toggling back and forth between connected and disconnected. Drove me nuts and I ordered a new one and started sending flame to the person on bought this one from on eBay.

Turned out to be: THE USB CABLE!

The USB cable that shipped from Sandisk is bad, flaky connection. Turns out the previous owner ignored it because it's so short. Used another longer one. I switched to a new cable and the Clip works perfectly!

So if you are getting weird behavior, especially irratic or a change in behavior, swap out the USB cable.
-   nomondoan

Aug 31, 2008

-   my mp3 is not recharging when conected to my computer
HELP MEEEEE!!!!!
-   Guest

Best Solution

posted on Apr 29, 2008
Very Helpful)

vickisanchez

Rank: Guide 
Rating: 97%, 232 votes
Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK
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Solution #2

posted on Apr 18, 2008
Helpful)

ACEffect

Rank: Apprentice 
Rating: 93%, 14 votes
Just change USB mode to MSC.
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2 people thought this was helpful

Solution #3

posted on Apr 10, 2008
Helpful)

ejmcbok

Rank: Apprentice 
Rating: 93%, 14 votes
my computer does not recognize my sansa clip anymore and I have no disk and can not find a place to download the driver. Please Help.
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1 person thought this was helpful

Solution #4

posted on May 27, 2008
Helpful)

Guest

Rank: Apprentice  MP3 Players  Expert
Rating: 0%, 0 votes
THIS TOTALLY WORKS, like they mentioned above:

http://www.ybo-interactive.com/blog/2008/02/21/sandisk-sansa-usb-problems/

Solution #5

posted on Mar 17, 2008
Helpful)

ThaMp3Doctor

Rank: Guru  SanDisk MP3 Players  Expert
Rating: 86%, 4941 votes
http://www.sandisk.com/Retail/DriverDownloads.aspx
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Solution #6

posted on Apr 05, 2008
Somewhat Helpful)

che_eb_ye

Rank: Apprentice 
Rating: 70%, 1 votes
i still cant find thaT driver
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Solution #7

posted on Jun 05, 2008
Helpful)

Boricualares

Rank: Apprentice 
Rating: 88%, 2 votes
I have the same problem, my computer is not recognicing my sanza, I call the number of technical suport and they told me the same. I tried to download from the downloads the driver and not work.

Please help

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1 person thought this was helpful

Solution #8

posted on Sep 11, 2009
Not Rated)

geohag

Rank: Apprentice 
Rating: 0%, 0 votes
I had the same problem. I switched to a different USB cord and all is well. The other USB cord was fine but very long. I surmise that the Sansa clip has a very low amperage output and must use a shorter cord so that the data signal does not attenuate.
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Solution #9

posted on May 01, 2008
Not Rated)

pnut2

Rank: Apprentice 
Rating: 0%, 0 votes
i plugged my sansa disk into another computer and now my computer does not say that i ever had sansa in my file!! what do i do and why did this happen?!!
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Solution #10

posted on May 01, 2008
Not Rated)

Delaurana

Rank: Apprentice 
Rating: 0%, 0 votes
I tried holding the off switch for up to a full minute, both plugged into the computer and not. I tried pressing the center button for up to a full minute, both plugged into the computer and not. I tried holding the right arrow and the volume up button, both plugged into the computer and not. These didn't do a thing.

Called the Sansa number again and spoke with a different person. He made some comment about "having an expensive paperweight." Apparently this is a widespread issue with Sansa Clips. They have recalled a bunch of them. They are sending me a new 4 GB one free.
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Solution #11

posted on Apr 25, 2008
Not Rated)

jimaf

Rank: Apprentice 
Rating: 0%, 0 votes
i have a sansa clip 1gb and my computer does not recognise it!!!!
are there any drivers for that ?
thanks

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Solution #12

posted on Apr 13, 2008
Not Rated)

legomom0701

Rank: Apprentice 
Rating: 0%, 0 votes
I have Vista. Trying to download books from Audible.com. I had to change the "USB" to "MSC" in settings. Now it works.
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Popular Solutions for SanDisk Sansa Clip MP3 Player


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30 Other Users Have The Same Problem - Continued

Comment by ken67211, posted on Aug 20, 2008

i looked high and low for the driver to install my mp3, i dont have an installation cd, help.

Comment by choku, posted on Aug 20, 2008

my system is not recognizing my sansa clip anymore

Comment by Guest, posted on Jul 23, 2008

i have a sansa clip but my cumputer have windows xp and dont bot reconoced my mp3

Comment by miles37, posted on Jun 11, 2008

my computer doesn't recognize my Sansa clip, don't have driver disk anymore. Any help??

Comment by black rose, posted on Jun 11, 2008

my sansa clip MP3 player is not showing up in the my computer file. can someone post a solution?

Comment by Guest, posted on Jun 10, 2008

I have tried using my Sansa clip on Windows XP and on Vista. It's not recognized by either. I tried reformatting the Sansa clip. I tried holding down the center button while plugging it in. I looked under Device Manager, and it's not there either. The computers don't see it at all. What do I do?

Comment by black rose, posted on Jun 06, 2008

my SanDisk clip mp3 player is connected to the driver but it isn't charging

Comment by pas369, posted on Jun 06, 2008

the computer cannot find the driver

Comment by Guest, posted on Jun 06, 2008

no dirver no cd? please help me!!

Comment by Guest, posted on May 25, 2008

My Sansa Clip mp3 player when connected to computor via usb port, says it is connected but nothing can be found, si it does not even charge

Comment by Guest, posted on May 25, 2008

I don't have driver for Sansa Clip 1gb.

Comment by pooow, posted on May 09, 2008

my problem is that it doesnt reconize my sansa clip and ive searched for the driver but didnt find one.

Comment by Guest, posted on May 09, 2008

not reconized by xp

Comment by Guest, posted on May 02, 2008

if i connect my sansa to computer it does not recognise

Comment by jtortho, posted on Apr 26, 2008

Do a hard reset. ( hold the off switch for abouit 15 seconds. The battery will start charging , and the deivce will show up again.) worked for me

Comment by Guest, posted on Apr 25, 2008

i have the clip and cont have the disk to hook it up tp my coputer

Comment by Guest, posted on Apr 24, 2008

sansa clip is not recognised by my laptop. Some problem with the driver. I need windows portable devices driver

Comment by Delaurana, posted on Apr 23, 2008

My computer will not recognize my Sansa Clip (2 MB black). The player itself says it is plugged in, but my computer gives me absolutely no indication that it even registers anything being plugged in. I left it plugged in overnight (six hours at least) and it did not charge at all - I turned it on in the morning and it said "Battery Low" and shut off. I have tried different cables, different USB ports, restarting my computer, all to no avail. The player was given to me by a friend a couple of weeks ago, with no CD or anything, but it had been operating fine without software until this last weekend.

I have downloaded the Device Recovery program, it took two seconds (to do a procedure that it said would take "several minutes") and told me to call an 866 number. That person I talked to took me through a number of different steps, pressing different buttons on my player, but it is hard to get the player to do anything when it DOESN'T HAVE POWER. I downloaded the Driver Updater, and it did nothing. I have tried the Add Hardware wizard, and again nothing. I have read about switching it to MSC mode, but how do I do that without power?

The problem must be with the player itself, because both my computer at work (Windows ME) and my computer at home (Windows XP Pro) stopped recognizing it at the exact same time. It is hard to believe that both computers (with different operating systems) would start having problems at the exact same time.

Please help! I love my Sansa Clip, if I can just get it to work!

Comment by shrav, posted on Apr 21, 2008

my computer is nor recognizing the sansa clip mp3 player and iam not finding the proper drivers for the instrument.i even lost the installation cd.what can i do now????

Comment by Guest, posted on Apr 20, 2008

mying dint come with a disk what do i do to get the computer to notice it i have xp

Comment by Guest, posted on Apr 13, 2008

My computer wont recognize my sansa 1gb clip mp3 player

Comment by laquintin, posted on Apr 07, 2008

the driver doesn't recognized my sandisk sansa clip mp3 player

Comment by Guest, posted on Apr 05, 2008

have the same problem too... (for xp pro)

Comment by Guest, posted on Mar 06, 2008

no acepta la computadora mi ekipo no lo reconoce no sale ningun disco extraible ni nada

Comment by Guest, posted on Mar 02, 2008

do not have a sansa clip driver for Vista.

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