Question about HP Photosmart 2710 All-In-One InkJet Printer
I have trouble installing a printer, An HP L7780
Ive spent over 10 hrs with tech support and they gave up
the software wont install successfully. It will on an older computer at home but not at my office where i need it
No one has been able to yet
coolguy008: alright i have read ur problem now here is the solution fredrobrien: It seems to be something stopping it on this computer fredrobrien: i have done everything i know
fredrobrien: And what 2nd level tech knows
fredrobrien: It seems likei it is not recognizing the unit fax and scanner when installed
coolguy008: ok is there any patch released for ur drivers
fredrobrien: what drivers?
fredrobrien: i dont think....as i said it installed on an old home computer that is older than this one.
coolguy008: i mean ur printer driver
fredrobrien: oh, its new software that just came yesterday and hp says its the newest
coolguy008: what is your operating system?
fredrobrien: xp pro
coolguy008: click start and open run
coolguy008: in that type services.msc
fredrobrien: oh yes. i go to manage services
fredrobrien: im there
coolguy008: now see if there is any HP cue device discovery
fredrobrien: its stopped
coolguy008: can u enable it once
fredrobrien: it says cannot start5, Could not find file on system
fredrobrien: i mean "the system cannot find the file specified"
fredrobrien: JHP network devices support could not be started weither. Same message
coolguy008: alright exit everythimg
coolguy008: this problem seems to be very tough
coolguy008: anyways did you use l2 cleanup?
fredrobrien: i have only slep[t 3 hrs in 2 days
fredrobrien: i need for my business
fredrobrien: i try everything
coolguy008: did u install this first
fredrobrien: wehat is that?
coolguy008: first i want you to download this program AiO_071_000_201_000_CDA_Default-Full_Network_AmericasEuro1.exe
coolguy008: uninstall your hp software first
fredrobrien: is this for the HP L7780?
fredrobrien: its downloading
fredrobrien: it looks like it might take awhile
fredrobrien: what does this do?
coolguy008: i have no idea im just giving it a try
fredrobrien: !!! what is it?
coolguy008: its better to go here once i think your problem will be solved http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1202446407756+28353475&threadId=1164379
fredrobrien: this is it!
coolguy008: please try everything as these people did
fredrobrien: This is the problem
coolguy008: did u visit the link
fredrobrien: yes thats the message im getting
coolguy008: now all i can say is try all the steps the others did in the forum and this may solve ur problem
fredrobrien: ok thank you
Made the mistake of having the USB connected before installing the software. Now I can't install it.
Can't you just uninstall all hp software. Eventually do a system restore to a date before you installed drivers. And then installing back your software.
If this does not work you may need to reinstall windows.
At least this is what I would do in my shop.
If it does not work, it means there is an additional problem apart software setup unsuccessful (eg. bad usb cable etc.)
Ah yes, before doing all this do an hard reset (disconnect power cable 20 mins), usb suffer problems from electrostatic charges.
Posted on Mar 01, 2008
So remove it through the control panel, add/remove programs, and then start it once again.
Posted on Mar 01, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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