The below solution did not work for me.. could somethoing be stripped..or a sensor not working? All below was posted by someone else... I tried it still gets coffee beans empty..though it appears to be trying to grnd.
I had the same problem and Saeco recommended that I clean the grinder. Check this link for instructions.http://saecooutlet.com/instructions/Grinder%20Cleaning_Magics_Royals.pdf
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If the grinder is spinning your grind set is too fine. Push the lever below the bean hopper to the back. It can go to a coarser setting anytime but the grinder has to be spinning to make it finer. They may not have set the grinder correctly. Have them walk you through the process. It also takes about 2 to 3 times before the grinder fills to work.
Pull the doser adjustment lever (topcenter of the right door) to the minus. Push the grinder adjustment lever (below the right side of the bean hopper) to the back, to # 7, and try again. If that doesn't work you are going to have to clean the grinder.
I own a Saeco Incanto Deluxe. It employs the ceramic grinder that has worked flawlessly for 3-4 years. One day it stopped and "Grinder Blocked" appeared. I removed the entire grinder unit, cleaned it thoroughly and calibrated the grinder. This did not fix the problem. After many similar attempts, I found the entire grinder assembly (motor, grinder etc.) online for $149.00. Install of the new assembly took me five minutes and it works perfectly. Please note that the ceramic grinding blades (there are two round ones that must be aligned corrrectly) cost $40 a piece (same site where I found the entire assembly for $149). My suggestion--save yourself the agony and replace the assembly if cleaning and calibration fails.
I would repair it, it sounds like the grinder needs to be adjusted (burrs may be dull), and the leak on the bottom may be coming from the small drain hole on the back of the brew chamber. If you remo;ve the chamber you will see the white water valve that the chamber connect to, if you look below the white valve the small chamber in there will be filled with water, below that there is a small discharge use a stit stick or paper clip to clear hole.
Are you getting any coffee at all? Sounds like your doser door/channel and grinder may be blocked by damp coffee. To remedy this situation, the grinder (and doser door/channel) would have to be cleaned. This is best done by an authorized SAECO Service Center. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : email@example.com