Question about Saeco Incanto Classic Espresso Machine

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Saeco Incanto -- no coffee coming out

The machine is 14 months old, I clean and descale it religiously. The coffee has been running out slowly snce yesterday and today when I turned the machine on the prime light came on. I primed it and tried to make coffee, none came out. I took it apart and cleaned everything, it still wouldn't work. (The brew group is the kind that doesn't have a key). I tried running the pre-ground cycle with no coffee, and no water would come out.

Please help!

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After I posted this I decided to descale the machine again, even though I'd just done it a couple of weeks ago. After descaling and rinsing I tried running water through the brew group by pressing the pre-ground button, then holding down the big cup button. Still no water, but then I turned the little knob on the coffee dispenser counterclockwise, about half a turn. It worked! I rinsed it well, then made a cup of delicious espresso.

Posted on Mar 02, 2008

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