Lexmark is a company with a simple model: sell the printers cheap and ink expensive. Many brand name cartridges have little sensors that trip when it's empty. This paired with software that tells cartridges to expire after they reach a certain amount of time.
The X2600 is especially made to sell ink. As I'm sure you know, she won't print unless she has a color cartridge.
If you paid someone to do this, they should have known #14 & #15 inks (the one's the x2600 takes) auto expire after a given amount of time. Because of this a newer cartridge may refill just fine and suddenly, once it passes the "expiration date" the cartridge just shuts down.
There are sophisticated hacks were you modify your print software and OS registry to ignore such things but you may be happier just buying the refill cartridge.
I know, it's unfair! Lexmark covered their bases on that one too. Like most companies, the terms you agreed to when you installed the printer and the manual include a commitment to only use Lexmark brand refills and not to refill cartridges as it "may damage your printer."
Here's a
good article that addresses the issue in more detail.
Hope this helps!
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