Question about Canon MP970 Photo All-In-One InkJet Printer

2 Answers

Error message 6A00 says: "Printer error has occurred. Turn off power and back on again. If problem persists see the manual." I followed the instructions in the manual and the same error occurs, so I am contacting Cannon.

Posted by on

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,345 Answers

Hi there

This answers with a titch more detail.
The 6A00 is a Canon generic code for paper path jam.

Some where in the paper path a sensor is activated indicating paper jam so the printer will give off a 6A00 code.
As a Canon tech, I usually find the code, almost 90% of the time, is related to the purge unit being jammed with something and not being able to move.
Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.

And yes I have found all those things in a purge unit.
The offending item needs to be removed or the purge unit needs replacement.
Incidentally, the 6A00 error pertains to all Canon printers made in the last several years, its not just used in one model.

And it’s always a paper path error or purge unit.

The purge unit, called a spittoon assembly in an HP, Lexmark, and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.


That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.

Also clean the purge unit out make sure all is clean.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 24, 2010

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,306 Answers

6A00 is strictly a purge unit error. It has nothing to do with the paper path. The purge unit is a mechanical pump and not electrical. On many models the tubes inside the pump come loose and stop the pump from operating. Paper scraps can jam the purge unit, but sticky old ink on the guides can stop the squeegee from returning out of the way and the purge caps will jam into them.

Posted on Feb 25, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hi, I refilled cartridge CLI-526M fromCanon Prixma MG5250 and I have the error U130. How can I resolve the error to reprint? Thanks.


FAQ: An Error Message Is Displayed on the LCD

Issue

If an error message is displayed on the LCD, take the corresponding action described below.

Cause
The following ink may have run out. Replacing the ink tank is recommended. U041 Print head is not installed.Install the print head.U051 / The type of print head is incorrect.Install the correct print head.U052 Some ink tanks are not installed in place. U072 / More than one ink tank of the following color is installed. U071 The remaining level of the following ink cannot be correctly detected. Replace the ink tank. U130 The following ink tank cannot be recognized. U043 U140 U150 The following ink has run out. Replace the ink tank. U163 There are no photos in memory card Contact the support center or service center for ink absorber replacement. Press OK to continue printing Ink absorber full. Service required Timeout error has occurred The device may be incompatible. Remove the device and check the manual supplied with the connected device An unsupported USB hub is connected. Remove the hub. B200Printer error has occurred. See the manual **** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual

Jul 06, 2011 | Canon MG5250 Printer

1 Answer

My printer copied a few pages and then stopped. the following message was on the screen. 6000 Print error has occurred. Turn off power then back on again. If problem persists, see the manual.


my suggestion is this go to control panel. select the printer and remove it completly. then get your disk that came with the printer and re install it. that should correct it.

Mar 30, 2011 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon MP 648 suddenly appeared a message: ERROR 5012, then after the power off and turned on again appears ERROR 5050. Printer error has occurred. TURN POWER OFF THEN BACK ON AGAIN. SEE IF THE PROBLEM...


From the service manual, both errors relate to the scanner unit:

[5012] An error occurred in the scanner FB motor.
(1) Cable connection (2) Part replacement: - Scanner unit

[5050] The AFE was faulty.
(1) Cable connection (2) Part replacement: - Scanner unit

I don't know if the following YouTube video will help, but you could watch and see if it applies to your printer.

Error 5011 and 5012 Printer Canon MG 2570 MP 237 MP258

Feb 09, 2018 | Computers & Internet

1 Answer

Error message is this: Error Number : 6A00 A problem has occurred with the printer mechanism. Cancel printing and turn off the printer. Wait a few moments, then turn the power back on. If the problem...


Unplug printer power supply from wall or powerstrip. Wait 10 minutes then plug in power supply and turn on printer and try again. If problem persists and it is under warranty contact Canon for repair. Otherwise it might be time to buy a new one.

Dec 05, 2009 | Canon PIXMA iP4200 InkJet Photo Printer

1 Answer

Printer don't print.


please write your problem and the number errore very well I will help you

Nov 30, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Printer malfunction


Hi
Error 6A00
The 6A00 is a Canon generic code for paper path jam.

Solution 1:
Move the printhead carriage back and forth a few times.

Solution 2:
Check the purge unit: Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.

Solution 3:
Press the ink pads down in the purge unit.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Dec 03, 2008 | Canon PIXMA iP6700D InkJet Photo Printer

1 Answer

Error 6a00 message


Follow these steps to reset the printer:
  1. Turn the printer off with the Power button (if available).

  2. Disconnect the data cable from the printer (not applicable to WiFi, Bluetooth or Infrared) .

  3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in. If troubleshooting a communication issue, reconnect the data cable (not applicable to WiFi, Bluetooth or Infrared).

  4. Turn the printer back on.
Note: If resetting the printer does not work, please attempt any other solutions that appeared in your search results.If this is a hardware error on the printer, the printer may need to be repaired.

Jan 03, 2008 | Canon Pixma iP6600D InkJet Photo Printer

Not finding what you are looking for?
Canon MP970 Photo All-In-One InkJet Printer Logo

374 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

Clive
Clive

Level 3 Expert

4345 Answers

old marine
old marine

Level 3 Expert

2254 Answers

Ekse

Level 3 Expert

13434 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...