Question about Brother MFC-9420CN All-In-One Laser Printer

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TR Roller The error message on the display screen of my Brother MFC-9420cn says: NO TR ROLLER Install the transfer roller. I followed the instructions on the brother website to take it out and put it back in again and it still says the same thing. I have switched it on and off. Any ideas? or can anyone signpost me where to go to get a solution. Thanks keith Boyd keithboyd@gmail.com

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Here is the solution for the Transfer Roller problem from brother especially the MFC-9420CN. I found it on the Brother website.

http://pub.brother.com/pub/com/pdf/no-trroller.pdf

Posted on Nov 18, 2008

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Have you tried unplugging the unit for a period of time to clear the error? Or maybe the TR roller needs to be replaced. Depending on usage the roller might be misshapen & the sensor/s don't recognize that it's in place. Have you written to Brother about this problem? It may be a problem they've encountered before & they might have an easy solution or it may require sending it for repair.

Good luck!

Posted on Mar 01, 2008

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