Question about Canon PIXMA MP780 All-In-One InkJet Printer

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Unable to clear printer queue

I am unable to clear the printer queue.  The printer insists on printing a one page document repeatedly, and all efforts to delete it from the printer queue have failed.  Everytime I delete it form the queue and hit 'start jobs', the same document reappears.  please help.

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  • bulk693 Feb 11, 2009

    PIXMA MX310 doing the same thing, every time I delete this document
    from the queue it reappears again once I try to start the print jobs.
    I've tried turning everything off and unplugging it all (in various combinations) but no luck. I'm on a mac, OSX, and all potential solutions I've seen have been for windows, anyone have any ideas?

  • Anonymous Mar 12, 2014

    There seems to be a print job in the printer queue and the machine wont print anything else, it keeps asking to reset paper size, how do I clear the printer queue?
    I've tried turning the printer off to see if it will reset automatically but this never worked. Please help.

  • Anonymous Mar 18, 2014

    cancelled document in print queue now it's just hanging in the queue

  • Anonymous Mar 22, 2014

    GO TO PRINT AND NOTHING HAPPENS,

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I had a related problem. Couldn't delete a job from the queue nohow. I wound up deleting various processes (CTRL ALT DEL PROCESSES tab) and it cleared it.

Posted on Apr 02, 2008

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This always works for me: http://www.QueClear.com

Posted on Aug 09, 2008

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Canon mx922 not printing word document from PC. Puts it into queue


How To Fix It - The fix is simple. You need to clear the print queue manually so that all the print jobs currently in the queue are deleted properly - once the queue is empty you should then be able to print new documents without problems. We will show you how below, depending on whether you use XP or Vista/7:
1. XP - click 'Start' then click 'Run' and in the Run window type CMD then press 'OK' - this opens a Command Prompt window. Now skip to Step 3.
2. Vista/7 - click 'Start' and type Command in the search box. Right click on the 'Command Prompt' result in the search results above it and select 'Run As Administrator' - this opens a Command Prompt window.
3. All version of Windows - in the Command Prompt window (these commands are also shown in the picture below):
4. Type net stop spooler then press the Enter key.
5. Type del %windir%\system32\spool\printers\*.* /q then press the Enter key (Note: the only spaces in this command are a single space between del and %, and a single space between * and /q)
6. Type net start spooler then press the Enter key.
7. Type exit then press the Enter key to exit the Command Prompt window.
Fixing the print queue
This should have cleared the print queue (i.e. all print jobs have been deleted) and you can now submit new jobs for printing
What Do These Commands Do?
The Command Prompt is a throwback to the pre-Windows days of Microsoft DOS but is still a useful way to type and enter system commands. The print Spooler is basically the print 'queue' - we need to Stop it running before we can Delete documents stuck in it.
The Del command deletes everything currently held in the print queue, including the 'stuck' document(s). We then have to Start the Spooler (print queue) up again so that it can accept new print job requests in future.
What If It Keeps Happening?
If the problem only occurs occasionally it is likely just due to an incompatibility with the actual data being printed ( a webpage that has unusual fonts or some other format that the printer is unable to convert into printed output - run the above fix to resolve it.)
However, if you find that almost all documents keep getting stuck in the print queue then Microsoft's answer is that it is an issue with your printer drivers (software) - one solution may be to download and update new printer drivers from the manufacturer. You could also try the Microsoft automatic Fix It for printers . This will repeat our fix above but may also flag up/fix any different Windows errors that stop printing.
Other causes may include a misconfigured printer e.g. network printing to an IP address that doesn't exist uninstalling and reinstalling the printer software from scratch should fix this.

Aug 19, 2017 | Canon Office Equipment & Supplies

1 Answer

My printer, HP 8500, has been trying to delete a document for hours with no apparent results. I am unable to print anything else although it does put a new document in queue. I do not get any error...


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //

Regards,
Ron


* Please rate this solution with Thumbs up and comment to help us improve providing support

Jul 02, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Printing blocked by a document showing being deleted


Sounds like a stuck document is in the print queue. Try to clear the print queue first before sending another print job otherwise it will just accumulate in the queue. The steps below will help you clear the queue.
printtech_58.jpg

Feb 21, 2011 | Lexmark X5650 ALL-IN-ONE PRINTER

1 Answer

Printer keeps printing page after page of meaningless symbols.


Did you have document in queue?If you have delete all documents in queue and restart the computer.Then restart printer.Wait to document in queue deleting.If you haven't documents in queue reinstall the drivers.First delete old, reset computer and install new.

Nov 04, 2009 | HP DeskJet 940c InkJet Printer

1 Answer

I was in contact with you yesterday over an aspect of the same problem. I printed a very lengthy IRS document, but when finished, the printer tried to repeat the document when I wished to print something...


You will need to clear the printer queue. The instructions for doing so depend upon what OS you are running on your computer, and which make and model printer you have.
Without specifics, I can only instruct you to go to the printer manufacturer's support site online, (like www.hp.com, etc), enter your model number, and search "clear print queue".
You should be able to follow the instructions or solution given to cancel the print job and clear the memory.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Sep 01, 2009 | Office Equipment & Supplies

1 Answer

Three weeks ago, I purchased a Black (No.4) and a Colour (No.5) Valuepack Cartridges for my Lexmark X2690 All-In-One printer from Refresh Cartridges/UK. After installing both cartridges, I printed a Test...


ok what should do is when you finish printing one page wait for some few mins before printing another page ok. that could help or unistall and reinstall your printer again and apply this method i just showed you. thanks

Jul 02, 2009 | Lexmark X2690 All-In-One InkJet Printer

1 Answer

Docs in queue won't cancel so I can print another document


turn of the printer and unlug the data cable.
go to start>>printer and faxes, open the printer queue and deleted the job.
plug in the data cable and turn on the printer

Jan 29, 2009 | HP LaserJet 1020 Printer

1 Answer

Unable to Cancel Documents in a Print Run


if you want to stop a print run simply press the stop button on the printer
next go to the control panel and get to the add a printer section
click on the printer and open up see what is printing
highlight all in the print queue and delete it there no print queue , nothing to print
to be sure and not waste paper remove all but 1 sheet and press the start button
keep using that paper until what is spooled in the printer memory has been used

Mar 24, 2017 | Canon BJC 4400 InkJet Printer

1 Answer

Can not clear the print que


Follow these steps to resolve the issue. Step one: Delete the print queue Open Print Setup Utility located in the Application/Utilities folder. Double-click your printer in the printer list to open the print queue. Click the Stop Jobs icon. Click to select the document, and then click the Delete icon. Repeat the steps for all the jobs in the print queue. When the print queue is empty, click the Start Jobs icon. A message appears: No Jobs Printing . This indicates that the queue is clear. When you have cleared the queue, retry your print job. If the procedure has not resolved the issue, repeat steps 3 and 4. If the issue still persists, continue to the next step. Step two: Remove the printer from the list Open Print Setup Utility , located in the Application/Utilities folder. Click to select the Photosmart icon. Click the red X to delete the printer from your system. Close all open windows, and restart your computer. Step three: Add the printer to the list Open Print Setup Utility located in the Application/Utilities folder. Click Add . Select the printer that you want to add, and click the Add button. After a few seconds, your printer appears in the printer list, and your printer is ready to print.

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1 Answer

Unable to stop printer from printing documents


The actual folder in Windows where spooled documents are stored just before printing is: C:\WINDOWS\System32\spool\PRINTERS. I?ve never had print jobs hanging around after the print queue has been deleted but if you clear out anything in this folder that should take care of it. Let us know how things work out and please don?t forget to rate this posting.

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