We have a SCX 4826FN and we can not receive faxes currently...we can send them but not receive the line just rings and no fax comes thru

Dear
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
dial the fax no. ( wait for call connection and here the fax Rx. tone)
press START.

To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.

Hope this may helpful.
Thanks.

it's most likely the compression on the phone line or you need to set up your fax machine for proper receive mode.
Contact your phone service provider to see if they support faxes.
(Faxes cannot handle nearly as much compression as standard voice)

if there are "empty toner"
the printer not print received fax until cartridge replacement.

There may be some static on the phone line, try a line filter. If possible, you could plug the fax into another working telephone line, and have someone send a fax to that number (whatever number is attached to the new phone jack) to isolate whether or not it is the machine, or the wall jack.

If you have an answering machine, have it answer at three rings. Have the fax answer at five rings. Let the answer machine go thru it's cycle, and see if the fax picks up.

That's true. ALL fax systems are ANALOG devices.

hear fax can send but fax is recevieing so what is the solution

If you can send and receive faxes from other telephone numbers, do not worry. However is sending that annoying fax has humidity issues with his phone line.

Be blessed.

I had the same problem! You have to set your fax machine option to DRPD mode. Menu, to Fax setup, to DRPD mode, press ENTER, ENTER again, it should say waiting ring, you then have to call your fax line. Back to Fax Setup, Recieve Mode, press DRPD mode. This way your machine well distinguish a different ring for your fax.

Pick up the receiver and see if you hear a fax tone noise. If so then push the start button and hang up. Is this machine on a dedicated line or shared with the main phone number? Sometimes some people will pick up the receiver on their fax machine dial the fax number and wait for a tone before sending. If this is the case the machine can not recognize that is a ax. Make sure your machine is set for auto receive if it is on a dedicated line.